This Notice sets out the data policies of DBS Bank Ltd1 and all its direct and indirect subsidiaries in the Hong Kong Special Administrative Region (“Hong Kong”), save and except for DBS Vickers (Hong Kong) Limited2, (each a “Company”). For the avoidance of doubt, this includes DBS Bank (Hong Kong) Limited3. The provisions of this Notice form part of the account terms and conditions and/or the agreement or arrangements that a data subject enters into with the Company. If any inconsistency is found, the provisions of this Notice shall prevail.
For the purposes of this Notice, “DBS Group” means DBS Bank Ltd and its branches, holding company, representative offices, subsidiaries and affiliates (including branches or offices of such subsidiary or affiliate).
References to “data subjects” in this Notice means the customers of the Company and various other persons, including without limitation, applicants for banking/financial services and facilities, sureties and persons providing security or guarantee or any form of support for obligations owed to a Company, shareholders, directors, corporate officers and managers, sole proprietors, partners, suppliers, contractors, service providers and other contractual counterparties supplying data (including personal data as defined in the Personal Data (Privacy) Ordinance (the “Ordinance”)) to the Company.
The safeguarding of data subject’s personal data is of utmost importance to the Company. The Company is committed to ensuring that data subjects are aware of how the Company uses and protects personal data.
From time to time, it is necessary for data subjects to supply the Company with data (including through interfaces powered by artificial intelligence) in connection with various matters such as the opening or continuation of accounts, the establishment or continuation of banking facilities, the provision of banking and other financial services, or the provision of supplies or services to the Company and data subjects.
Failure to supply such data may result in the Company being unable to open or continue accounts or establish or continue banking facilities or provide banking or other financial services, or accept or continue with the provision of supplies or services.
It is also the case that data are collected from the data subjects in the ordinary course of the continuation of the banking relationships with them, for example, when data subjects write cheques or deposit money, give instructions or otherwise carry out transactions as part of the Company's services. The Company will also collect data relating to the data subjects from third parties, including third party service providers with whom the data subjects interact in connection with the marketing of the Company's products and services and in connection with the data subjects’ application for the Company's products and services (including receiving personal data from credit reference agencies approved for participation in the Multiple Credit Reference Agencies Model (hereinafter referred to as “credit reference agencies”)).
any law, regulation, judgement, court order, voluntary code, sanction regime, binding or applying to it within or outside Hong Kong existing currently and in the future (e.g. the Inland Revenue Ordinance and its provisions including those concerning automatic exchange of financial account information);
any guidelines or guidance or request given or issued by any legal, regulatory, governmental, tax, law enforcement or other authorities, or self-regulatory or industry bodies or associations of financial services providers within or outside Hong Kong existing currently and in the future (e.g. guidelines or guidance given or issued by the Inland Revenue Department including those concerning automatic exchange of financial account information) and any international guidance, internal policies or procedures; and
Such information may be transferred to a place outside Hong Kong. Insofar as the PIPL is applicable to the Company’s process and/or use of the data subject’s data, the Company will obtain the data subject’s separate consent in relation to such international transfers.
When the Company accesses consumer credit data about a data subject held with credit reference agencies, it must comply with the Code of Practice on Consumer Credit Data approved and issued under the Ordinance (the “Code”) and other relevant regulatory requirements.
Such mortgage account general data means the following data of the data subject:
Credit reference agencies will use the mortgage account general data supplied by the Company for the purposes of compiling a count of the number of mortgages from time to time held by the data subject, as borrower, mortgagor or guarantor respectively (whether in the data subject’s sole name or in joint names with others), for sharing in the consumer credit databases of credit reference agencies by credit providers (subject to the requirements of the Code).
the following classes of services, products and subjects may be marketed:
If a data subject does not wish the Company to use or provide to other persons his/her data for use in direct marketing as described above, the data subject may exercise his/her opt-out right by notifying the Company at any time and without charge. (To opt-out, please complete and return to us an opt-out form available on our website: www.dbs.com.hk or from any of our branches. Alternatively, data subjects may contact the Company’s representatives by calling the following customer service hotlines at:DBS Private Bank4 : (852) 3668 8008DBS Treasures Private Client, DBS Treasures and other accounts: (852) 2290 8400For corporate accounts:DBS BusinessCare: 2290 8068 (DBS Bank (HK) Limited) / 2290 8098 (DBS Bank Ltd., HK Branch (Incorporated in Singapore with limited liability))
June 2025
1 A company incorporated in Singapore with limited liability. 2 A company incorporated in Hong Kong with limited liability. 3 A company incorporated in Hong Kong with limited liability.4 In Hong Kong, DBS Private Bank is the private banking division of DBS Bank (Hong Kong) Limited.
Please click here to download the Data Policy Notice
If you have already provided your opt-out request to us, please do not send the same request to us again to avoid duplication.
If you are customer of DBS Bank Ltd, Hong Kong Branch, please click here to download the Opt-out Processing Request Form for Customers of DBS Bank Ltd, Hong Kong Branch.
If you are customer of DBS Bank (Hong Kong) Limited, please click here to download the Opt-out Processing Request Form for Customers of DBS Bank (Hong Kong) Limited.