Your opinion matters!

We CareTo improve customer experience, we provide different channels to collect customers’ feedback. We would love to hear your thoughts so that we can better meet your expectations. Remark: The above data is collected from DBS Credit Card, Personal Loan and DBS Card+ Customer Satisfaction Surveys and DBS Card+ user ratings from in-app survey, Apple App Store and Google Play Store in 2025.

We ListenThank you for your continued support. We appreciate all your compliments and kind words.

The image shows positive customer feedback to DBS.

Remark: The above data is collected from DBS Credit Card, Personal Loan and DBS Card+ Customer Satisfaction Surveys and DBS Card+ user ratings from in-app survey, Apple App Store and Google Play Store in 2025.

The image shows some positive feedbackfrom customers.

We prioritise your account security!

To ensure that only your trusted device can access your DBS Card+ account, safeguarding you from unauthorised access, we have upgraded the authentication process.

You are prompted to bind your device for first-time login to a new device or after reinstalling the DBS Card+ app, which now requires your HKID card and facial recognition instead of the SMS and email One Time Password (OTP) verification.

Friendly Reminder:

If you have already completed device binding, you can continue to log in to your DBS Card+ app with your bound device. No further action is required.

(Update was released in Jan 2026)

We heard you, Android users!

We have two updates on DBS Card+ app: first, while screen capture remains disabled for security, we have introduced a "Share" button on the end page of application and transaction journeys (e.g. “FPS by Card” and “Flexi Shopping”), allowing you to easily save important information.

Second, we have resolved the fingerprint login issue, so you can now securely and conveniently access DBS Card+ app with just a touch.

(Updates were released in Oct 2025)

We prioritise your account security!

Now, when you are using the “Pay & Transfer” function, DBS Card+ app will proactively alert you if you are about to transfer money to an account labelled as “High Risk” on Scameter, helping you avoid potential scams.

Furthermore, you can now deactivate the functions to register new recipients and increase transfer limits, providing an extra layer of protection against unauthorised activities. Please note that additional authentication is required for reactivating these functions.

(Update was released in Sep 2025)

More Improvement

Your opinion matters!

We prioritise your account security!

We heard you, Android users!

We prioritise your account security!

We heard you!

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