Your opinion matters!

We CareTo improve customer experience, we provide different channels to collect customers’ feedback. We would love to hear your thoughts so that we can better meet your expectations. Remark: The above data is collected from DBS Credit Card, Personal Loan and DBS Card+ Customer Satisfaction Surveys and DBS Card+ user ratings from in-app survey, Apple App Store and Google Play Store during Jan 2024 to May 2025.

We ListenThank you for your continued support. We appreciate all your compliments and kind words.

The image shows positive customer feedback to DBS.

Remark: The above data is collected from DBS Credit Card, Personal Loan and DBS Card+ Customer Satisfaction Surveys and DBS Card+ user ratings from in-app survey, Apple App Store and Google Play Store during Jan 2024 to May 2025.

The image shows some positive feedbackfrom customers.

Thank you for your support!

To ensure you can enjoy a secure mobile banking experience, we have enhanced our security measures.

We have launched a device binding features. Simply link your DBS Card+ app push account with your device to enable identity authentication when making transactions or managing your finances. It helps reducing the risk of being hacked.

If the geographical location, device or authentication method during
DBS Card+ app login is different from your previous login, we will send you an email and a push notification. This provides enhanced security against potential fraud.

(Update was released in Mar 2025)

We heard you!

If you have registered for a DBS Card+ app account, even if you change your SIM card while travelling overseas, as long as you have internet connectivity, you are still able to shop online with DBS Credit Cards by conducting an in-app authentication with your device that has already been bound to
DBS Card+ app. No One Time Password sent via SMS is required. It makes your overseas online shopping experience more convenient.

By enabling push notifications, you can also receive credit card transaction notifications anytime, anywhere. Fraudulent transactions could be noticed timely.

Tap “More” under DBS Card+ app
Tap “App Settings”
Tap “Push Notifications”
Activate “Push Notification & Email” under “Transaction Notifications and Alerts”

(Update was released in Jan 2025)

We heard you!

If you have registered for a DBS Card+ app account, you can view and manage your eLetter/eStatement in DBS Card+ app. We’ll notify you when your eLetter/eStatement is ready, ensuring you never miss one.

Credit card eLetter/eStatement:

Tap “eDocument” under “Cards” tab
Tap “eLetter”/ “eStatement”
Tap “>” to view your selected eLetter/eStatement

Loan eLetter/Cashline Revolving Loan eStatement^*：

Tap “Existing Loans” under “Borrow” tab and select your loan account
Tap “eDocument”
Tap “eLetter”/“eStatement”
Tap “>” to view your selected eLetter/Cashline Revolving Loan eStatement

^* Cashline Revolving Loan eStatement is only applicable to the customers who have turned off the button for receiving paper statements by post under “Cashline Revolving Loan Statement Option” in DBS Card+ app.

(Update was released in Oct 2024)

We understand you!

The “anti-malware tool” may have caused you some inconvenience when you used DBS Card+ app.

Our enhanced “anti-malware tool” shows alert messages and may restricts
DBS Card+ app access when it detects login attempts from mobile devices that are likely infected with malware or have settings that make it prone to security vulnerabilities. This is our security measure to safeguard you against potential malware threats.

The alert message will guide you on how to restore your DBS Card+ app access.

(Updates were released in Aug 2024)

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Your opinion matters!

Thank you for your support!

We heard you!

We heard you!

We understand you!

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