More credit cards
Enjoy fantastic discounts and privileges on purchase of quality bird nest and other treats at First Edible Nest.
From now until 30 June 2018, you can enjoy exclusive welcome offers upon successful application for First Edible Nest Privilege Card AND principal DBS Credit Card.
Existing DBS Credit Card cardholders who successfully apply for First Edible Nest Privilege Card will receive:
Applicant must be a principal DBS Credit Card customer. If you do not hold any principal DBS Credit Card, you may apply for the First Edible Nest Privilege Card together with the principal DBS Credit Card.
|Shopping Protection||When you encounter situation(s) such as having received damaged or defective goods, or the goods or services being not matched with what was described, or not having received the goods or services ordered, you should contact the merchant which sold you the goods or services immediately and resolve any complaints about such goods or services directly with the merchant. If you cannot resolve the matter with the merchant or are unable to contact the merchant because it has ceased business, you can contact us for assisting you to dispute the transaction through the chargeback mechanism provided by the relevant card association.|
The chargeback mechanism is a form of customer protection provided by the relevant card association which allows cardholder to file a complaint regarding disputed transactions. Once the cardholder files a dispute, the card issuing bank will conduct an investigation into the complaint by requesting the concerned merchant to submit proof through its bank (“card acquiring bank”). Once the chargeback request is proven to be valid, the card acquiring bank will refund the disputed transaction amount to the cardholder via the card issuing bank. Cardholder may be charged with a processing fee by the relevant card association in certain circumstances.
Examples of chargeback:
Cardholder should pay special attention to the chargeback time limit, and submit before expiry of the time limit the chargeback request together with the relevant supporting documents to the card issuing bank for processing. For more details, please refer to Help & Support > Dispute transaction.
|Fraud Transaction Protection||If you find any doubtful or unauthorized transactions in your statement, call our DBS Credit Card 24-hour Customer Services Hotline at (852) 2290 8888 immediately. Upon receipt of your request; on a case-by-case basis subject to our approval, we may withhold your payment of the relevant transaction until an investigation is concluded . However, please note that if it is found to be a valid transaction after investigation, we shall re-impose the applicable finance charges for the period starting from the date when the relevant transaction should have been paid. |
|Frequently Asked Questions|
|DBS Personal Credit Card Terms and Conditions|
|Key Facts Statement||Click here for details|
|Others card features and benefits||Click here for details|
|Other Services||Click here for details|
|First Edible Nest Hotline:||(852) 2815 5811|
Personal Information Collection (PIC)
DBS Bank (Hong Kong) Limited safeguards your data in accordance with applicable Hong Kong laws.
We only use the data we collect in accordance with our Data Policy which explains the data collection purposes, the persons to whom we may transfer data, your data access and correction rights and how you may contact our Data Protection Officer.
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