Important Hints When Using Your DBS Credit Card

When you receive the DBS Credit Card

Protect your cards as if they were cash. Do not leave them unattended anywhere.
Check your cards periodically to make sure none of them are missing.
Make a list of your credit card numbers and the telephone numbers that you should use to report lost or stolen cards. Keep the list in a safe place, away from the cards.
Check your card expiry date. If a replacement card has not arrived 7 days before your current card expires, call the 24-hour Customer Services Hotline 2290 8888 immediately.
If your card is lost, stolen or used by other persons without your authorization, call the 24-hour Customer Services Hotline 2290 8888 immediately.
Third parties are permitted to report lost or trapped credit cards on behalf of persons with hearing impairment.

Destroy the printed copy of the PIN after memorizing it.
Never write down the PIN on your card or on anything usually kept with or near it.
If the PIN is written down, it should always be disguised.
PIN should frequently be changed.
Avoid using easily accessible personal information, such as your identity card number, date of birth, telephone number or other obvious numbers as self-selected PIN.
Do not disclose your PIN to anyone at any time or under any circumstances, including bank staff and the Police.
Be alert of suspicious person watching you before you key in your PIN to avoid unauthorized disclosure of PIN.
If your PIN is lost, stolen or you suspect the PIN is known by another person, call the 24-hour Customer Services Hotline 2290 8888 immediately.

Ensure that you get your card back after every purchase. Check that the card returned to you is yours.
Do not sign any blank sales slip or sales slip without an amount and ensure that all copies of sales slips are destroyed if you cancel a transaction.
Check the total amount on all sales slips before signing.
Keep all copies of sales slip for record and check with your monthly statements.

After completing an ATM transaction, remember to take your card. Keep copies of your ATM receipts and check with your monthly statements.
When your card was stuck inside an ATM machine, ask a bank staff for help. Do not accept anyone offering help.

Allow no one else to use your Card or your PIN.
Check all credit card transactions on your monthly statements, especially after a trip . Check all transactions, even the small ones . If you found any suspicious transactions, call the 24-hour Customer Services Hotline 2290 8888 immediately.
Do not use a shared computer or a device that cannot be trusted, such as an internet cafe computer for entering your personal or credit card information.
Do not respond to emails or phone calls that ask you to provide personal or credit card information.
Beware of phishing websites, please click here for the phishing websites message issued by the Hong Kong Association of Banks and the Hong Kong Police Force.
Beware of being deceived, please click here for “Smart Customers – Beware of Fraudsters! “ on the website of the Hong Kong Monetary Authority.