Important Hints When Using Your DBS Credit Card

When you receive the DBS Credit Card

  • Sign on the back of the card immediately
  • Keep your card safely

How to keep the card safe

  • Protect your cards as if they were cash. Do not leave them unattended anywhere.
  • Check your cards periodically to make sure none of them are missing.
  • Make a list of your credit card numbers and the telephone numbers that you should use to report lost or stolen cards. Keep the list in a safe place, away from the cards.
  • Check your card expiry date. If a replacement card has not arrived 7 days before your current card expires, call the 24-hour Customer Services Hotline 2290 8888 immediately.
  • If your card is lost, stolen or used by other persons without your authorization, call the 24-hour Customer Services Hotline 2290 8888 immediately.
  • Third parties are permitted to report lost or trapped credit cards on behalf of persons with hearing impairment.

How to keep the Personal Identification Number (PIN) secret

  • Destroy the printed copy of the PIN after memorizing it.
  • Never write down the PIN on your card or on anything usually kept with or near it.
  • If the PIN is written down, it should always be disguised.
  • PIN should frequently be changed.
  • Avoid using easily accessible personal information, such as your identity card number, date of birth, telephone number or other obvious numbers as self-selected PIN.
  • Do not disclose your PIN to anyone at any time or under any circumstances, including bank staff and the Police.
  • Be alert of suspicious person watching you before you key in your PIN to avoid unauthorized disclosure of PIN.
  • If your PIN is lost, stolen or you suspect the PIN is known by another person, call the 24-hour Customer Services Hotline 2290 8888 immediately.

When you make purchase with your card

  • Ensure that you get your card back after every purchase. Check that the card returned to you is yours.
  • Do not sign any blank sales slip or sales slip without an amount and ensure that all copies of sales slips are destroyed if you cancel a transaction.
  • Check the total amount on all sales slips before signing.
  • Keep all copies of sales slip for record and check with your monthly statements.

When you withdraw cash with your card

  • After completing an ATM transaction, remember to take your card. Keep copies of your ATM receipts and check with your monthly statements.
  • When your card was stuck inside an ATM machine, ask a bank staff for help. Do not accept anyone offering help.

General points to remember

  • Allow no one else to use your Card or your PIN.
  • Check all credit card transactions on your monthly statements, especially after a trip . Check all transactions, even the small ones . If you found any suspicious transactions, call the 24-hour Customer Services Hotline 2290 8888 immediately.
  • Do not use a shared computer or a device that cannot be trusted, such as an internet cafe computer for entering your personal or credit card information.
  • Do not respond to emails or phone calls that ask you to provide personal or credit card information.
  • Beware of phishing websites, please click here for the phishing websites message issued by the Hong Kong Association of Banks and the Hong Kong Police Force.
  • Beware of being deceived, please click here for “Smart Customers – Beware of Fraudsters! “ on the website of the Hong Kong Monetary Authority.