Important Hints When Using Your DBS Credit Card

You are in Personal Banking

Personal Banking

DBS

Wealth Management

DBS VICKERS SECURITIES

DBS Vickers Online

Institutional Banking

DBS Group

About DBS

Important Hints When Using Your DBS Credit Card

When you receive the DBS Credit Card

Sign on the back of the card immediately
Keep your card safely

How to keep the card safe

Protect your cards as if they were cash. Do not leave them unattended anywhere.
Check your cards periodically to make sure none of them are missing.
Make a list of your credit card numbers and the telephone numbers that you should use to report lost or stolen cards. Keep the list in a safe place, away from the cards.
Check your card expiry date. If a replacement card has not arrived 7 days before your current card expires, call the 24-hour Customer Services Hotline 2290 8888 immediately.
If your card is lost, stolen or used by other persons without your authorization, call the 24-hour Customer Services Hotline 2290 8888 immediately.
Third parties are permitted to report lost or trapped credit cards on behalf of persons with hearing impairment.

How to keep the Personal Identification Number (PIN) secret

Destroy the printed copy of the PIN after memorizing it.
Never write down the PIN on your card or on anything usually kept with or near it.
If the PIN is written down, it should always be disguised.
PIN should frequently be changed.
Avoid using easily accessible personal information, such as your identity card number, date of birth, telephone number or other obvious numbers as self-selected PIN.
Do not disclose your PIN to anyone at any time or under any circumstances, including bank staff and the Police.
Be alert of suspicious person watching you before you key in your PIN to avoid unauthorized disclosure of PIN.
If your PIN is lost, stolen or you suspect the PIN is known by another person, call the 24-hour Customer Services Hotline 2290 8888 immediately.

When you make purchase with your card

Ensure that you get your card back after every purchase. Check that the card returned to you is yours.
Do not sign any blank sales slip or sales slip without an amount and ensure that all copies of sales slips are destroyed if you cancel a transaction.
Check the total amount on all sales slips before signing.
Keep all copies of sales slip for record and check with your monthly statements.

When you withdraw cash with your card

After completing an ATM transaction, remember to take your card. Keep copies of your ATM receipts and check with your monthly statements.
When your card was stuck inside an ATM machine, ask a bank staff for help. Do not accept anyone offering help.

Card Application

Important information

Useful links

Need help?

Markets