System Maintenance Due to our internal system update, FPS-related services including funds transfer, addressing registration and transfer in via eDDA will be unavailable from 0:00 am. to 6:00 am on 20 Oct 2024. You may wish to make advance arrangements for your payment activities if necessary. For enquiry, please contact our Customer Service Hotline at 22908888.
DBS iBanking and DBS digibank HK will be Intermittently unavailable from 12:00 am. to 6:00 am. on 11 Oct 2024 (Fri) and 1:00 am. to 6:00 am. on 12 Oct 2024 (Sat). Also, please note that access to some wealth management services will be unavailable from 12:00 am. to 6:00 am. on 13 Oct 2024 (Sun). For all service interruptions details, please click here to learn more.
System Maintenance Due to system maintenance, there will be a service interruption on some services. Please click here for details.
Regarding your Private Asset Funds holdings shown, “Quantity” refers to your initial commitment of the fund, “Indicative Price” is displayed in percentage format (e.g. Indicative Price $1.20 is displayed as 120%), “Market Value” is computed by the multiple of the Net Capital contribution and Indicative Price of the fund. Please refer to the monthly statement for more details.
Enhanced security measures: Your local transfer to third party recipient is now automatically screened against potential scam accounts under the Hong Kong Police Force’s Scameter database - if we detect a risky recipient, you'll receive an instant high-risk alert. While your security is our priority, please continue to stay vigilant.
Effective 24 September 2024, Android users may experience restrictions from DBS digibank HK if potential security risks are detected on their devices. Potential risks include: (1) apps are installed from unofficial app stores and are requesting excessive accessibility permissions, and (2) known malware apps are installed, and devices are jailbroken or rooted. Please click here for details.
"Beware of scam!" Do not provide bank, credit card, investment, insurance and MPF account or other key personal information via hyperlinks embedded in suspicious messages purported to be coming from our Bank! For more information, please click here or call (852) 2290 8345.
The Hong Kong Monetary Authority (“HKMA”) and Hong Kong Police Force have provided a series of useful information on preventing money laundering traps and anti-deception tips to the general public. Please click here for more information.
Stay vigilant DBS has detected unauthorized use of its logo to promote cryptocurrency-related services. Please contact the bank directly to ascertain the legitimacy of any company using the DBS logo.
Notice of Amendment to the Bank Charges Schedule Starting from 16 October 2024, changes will be made to the Bank Charges Schedule: (i) Rename section A under Part V. General Services to DBS ATM Card and Debit Card (ii) Increase local and overseas ATM cash withdrawal fees (iii) Add new fee items (i.e .Foreign currency transaction fee, Dispute transaction handling fee and Transaction handling charge due to insufficient fund). Remarks are also updated accordingly. (iv) Waive the charges for establishing an online standing instruction. (v) Adjust the cancellation of a standing instruction via branch and DBS digibank HK charges. Please click here for more information.
Mobile Malware Advisory for iOS users
Beware of scammers specifically targeting Apple iPhone and iPad users using mobile malware. This malware is designed to collect sensitive information and intercept SMS messages. Scammers make use of this facial data, combined with ID documents and the ability to intercept SMS, to gain unauthorized access to the victim’s banking account. Please click here for details.
HKEX is implementing Severe Weather Trading (“SWT”) in securities and derivatives markets starting from 23 September 2024. In parallel with HKEX, we are also implementing SWT and offering uninterrupted trading services as well as other related services such as local and overseas funds transfer services (including adjustment of funds transfer limits and registration of recipients) via online channels and cheque clearing and settlement on days when severe weather conditions (i.e. Black Rainstorm Warning/ Tropical Cyclone Warning Signal No.8 or above or “extreme conditions” announcement made by the HKSAR government) disrupt Hong Kong. You remain connected to market price feeds and news. We recommend you make pre-arrangements on the banking services needed to minimise the impact due to severe weather. For more information, please visit DBS HK Website > Help & Support > Banking.
Should you have any enquiries, please contact our 24-hour Customer Service Hotline at (852) 2290 8888.
Assess the risk of fraud and cyber security by using Scameter If you have any doubt on an incoming call number, email address, web address, platform account, payment account, etc., you can use the Scameter in the CyberDefender website of the Hong Kong Police Force or download the Scameter+ App to assess the risk of fraud and cyber security. Please click here to learn more.
Arrangement of funds transfer to China for property purchase in the nine Mainland cities of GBA If you wish to transfer funds to Mainland China for property purchase in the nine Mainland cities of GBA, please contact your Relationship Manager, 24-hour hotline or visit our branch for more details.
Be wary of instant messaging account hacking attempts
Scammers can hijack a victim’s instant messaging account, such as WhatsApp, by sending an SMS to the victim with a hyperlink or a fake instant messaging login webpage which may be shown... Read more as a search result in a search engine. They will then disguise themselves as the victim and ask the victim’s family or friends to transfer money to the scammers by using excuses such as paying insurance premiums, buying gifts for family, etc.
Stay vigilant and protect yourself from scams: (i) don’t click on any suspicious hyperlink; (ii) when logging in to your instant messaging account via webpage, ensure it is the official login webpage; (iii) never respond to any incoming video and voice phone calls from an unknown number to protect your identity.
Update your DBS digibank HK version
Please be reminded to update your DBS digibank HK to the latest version to continue enjoying the seamless and safe digital banking services. Please click here to learn more.
Don't Lend/Sell Your Account
Do not sell or lend your accounts to others as these may be abused for unlawful purposes and you may expose yourselves to the risk of committing money laundering offences. Please click here to learn more.
Migration of Standing Instruction/Recurring transfer service to FPS Banks in Hong Kong will gradually migrate from standing instruction/ recurring transfer service to Faster Payment System (FPS) by Sep 2024. Please set up or update your standing instruction/ recurring transfer service using the payee’s FULL account name registered with his/ her bank to facilitate the verification of the payee’s name and avoid funds transfer being rejected by recipient bank.
