System Maintenance Due to system maintenance, there will be a service interruption on some services. Please click here for details.
System Maintenance
DBS Bank is committed to delivering an even better banking experience for you. To this end, we will be conducting a system upgrade from Hong Kong Time 12:00 AM to 12:00 PM on July 13, 2025. During this time, credit card-related services will be affected, and you may not be able to (1) use DBS Card+ app, (2) make transactions at online merchants and/ or make bill payments with your credit card, (3) obtain any credit card services via Phone Banking System, DBS digibot, DBS iBanking and DBS digibank app and/or (4) use local and overseas ATM machines. The affected services are expected to resume normal operation after 12:00 PM on July 13, 2025. Please click here for more details.
Due to our internal system update, FPS-related services including funds transfer, addressing registration and transfer in via eDDA will be unavailable on 20 Jul 2025 from 0:00 am. to 6:00 am. You may wish to make advance arrangements for your payment activities if necessary. For enquiry, please contact our Customer Service Hotline at 22908888. Please click here for details.
We are upgrading our biometric login system for a higher level of security. To ensure your biometric is up to date, please log in to DBS digibank HK. A prompt to update will only appear upon login if an update is required; otherwise, no action is needed. Remember to update your biometric login on or before 21 Jun 2025, 23:59. Otherwise, you may need to enter your password every time you log in.
Measures implementation due to HKEX's enhancement of the settlement arrangement for multi-counter eligible securities For Securities Accounts, due to the HKEX’s enhancement of the settlement arrangement for multi-counter eligible securities (STMC)# effective from 30 June 2025 (“Effective Date”), DBS Bank (Hong Kong) Limited will be implementing the following measures:
If you currently hold CNY/USD counters that you purchased before the Effective Date, you will be able to continue holding them in your Securities Account.
After the Effective Date, we will no longer support BUY transactions for CNY/USD counters. However, you will still be able to SELL your existing CNY/USD counters.
For Wealth Management Accounts / DBS Treasures Private Client Accounts / DBS Private Bank Accounts, you will still be able to hold, buy, or sell the CNY/USD counters before and after the Effective Date. #Under the STMC, multiple trading currency counters will still be available on the trading front per stock as per existing trading arrangement. However, trades of different currency counters will only be reflected under one currency counter which will be designated as the domain settlement counter. Please click here for more details.
Payee’s name will be checked by DBS for FPS deposit of any amount from 25 May 2025. Please remember to remind your sender to use your FULL account name registered with DBS (instead of your nickname) if he/ she wants to transfer to your account number. Otherwise, the transfer will be rejected.
To safeguard the security of your online banking account, we have implemented upgraded login security measures for DBS digibank HK and DBS iBanking. After entering your username and password or using biometric login when logging in to online banking, you must use two-factor authentication (2FA) method via mobile or Secure Device for identification. This provides extra protection for your account. Please click here for more details.
Discontinuation of (1) new application of DBS Octopus ATM Card and (2) provision of DBS Octopus ATM Card for replacement via DBS digibank HK
Thank you for your ongoing support for DBS Octopus ATM Card. DBS Bank (Hong Kong) Limited would like to inform you that the new application of DBS Octopus ATM Card and the provision of DBS Octopus ATM Card for replacement via DBS digibank HK will be discontinued, effective from 18 January 2025. For details, please visit go.dbs.com/2024-DBSOctopusATMcard-service-en. For enquiries, please contact our branch staff or our Customer Service Hotline at 2290 8888 for more information.
Regarding your Private Asset Funds holdings shown, “Quantity” refers to your initial commitment of the fund, “Indicative Price” is displayed in percentage format (e.g. Indicative Price $1.20 is displayed as 120%), “Market Value” is computed by the multiple of the Net Capital contribution and Indicative Price of the fund. Please refer to the monthly statement for more details.
Enhanced security measures: Your local transfer to third party recipient is now automatically screened against potential scam accounts under the Hong Kong Police Force’s Scameter database - if we detect a risky recipient, you'll receive an instant high-risk alert. While your security is our priority, please continue to stay vigilant.
Effective 24 September 2024, Android users may experience restrictions from DBS digibank HK if potential security risks are detected on their devices. Potential risks include: (1) apps are installed from unofficial app stores and are requesting excessive accessibility permissions, and (2) known malware apps are installed, and devices are jailbroken or rooted. Please click here for details.
"Beware of scam!" Online transaction scams targeting sellers on online peer-to-peer (P2P) shopping platforms has been increasing recently. Please click here for more information. Do not provide bank, credit card, investment, insurance and MPF account or other key personal information via hyperlinks embedded in suspicious messages purported to be coming from our Bank! For more information, please click here or call (852) 2290 8345.
The Hong Kong Monetary Authority (“HKMA”) and Hong Kong Police Force have provided a series of useful information on preventing money laundering traps and anti-deception tips to the general public. Please click here for more information.
Stay vigilant DBS has detected unauthorized use of its logo to promote cryptocurrency-related services. Please contact the bank directly to ascertain the legitimacy of any company using the DBS logo.
Mobile Malware Advisory for iOS users
Beware of scammers specifically targeting Apple iPhone and iPad users using mobile malware. This malware is designed to collect sensitive information and intercept SMS messages. Scammers make use of this facial data, combined with ID documents and the ability to intercept SMS, to gain unauthorized access to the victim’s banking account. Please click here for details.
Assess the risk of fraud and cyber security by using Scameter If you have any doubt on an incoming call number, email address, web address, platform account, payment account, etc., you can use the Scameter in the CyberDefender website of the Hong Kong Police Force or download the Scameter+ App to assess the risk of fraud and cyber security. Please click here to learn more.
Arrangement of funds transfer to China for property purchase in the nine Mainland cities of GBA If you wish to transfer funds to Mainland China for property purchase in the nine Mainland cities of GBA, please contact your Relationship Manager, 24-hour hotline or visit our branch for more details.
Be wary of instant messaging account hacking attempts
Scammers can hijack a victim’s instant messaging account, such as WhatsApp, by sending an SMS to the victim with a hyperlink or a fake instant messaging login webpage which may be shown... Read more as a search result in a search engine. They will then disguise themselves as the victim and ask the victim’s family or friends to transfer money to the scammers by using excuses such as paying insurance premiums, buying gifts for family, etc.
Stay vigilant and protect yourself from scams: (i) don’t click on any suspicious hyperlink; (ii) when logging in to your instant messaging account via webpage, ensure it is the official login webpage; (iii) never respond to any incoming video and voice phone calls from an unknown number to protect your identity.
Update your DBS digibank HK version
Please be reminded to update your DBS digibank HK to the latest version to continue enjoying the seamless and safe digital banking services. Please click here to learn more.
Don't Lend/Sell Your Account
Do not sell or lend your accounts to others as these may be abused for unlawful purposes and you may expose yourselves to the risk of committing money laundering offences. Please click here to learn more.
