Special Announcement DBS Hong Kong is committed to supporting our customers affected by the Tai Po fire. If you require any urgent assistance, please contact the below hotlines:
Banking and Mortgage Services: +852 2290 8799
Insurance Related Enquiries: Manulife: +852 2108 1333 / Chubb: +852 3191 6800 / MSIG : +852 3122 6868
System Maintenance Access to some wealth management services will be intermittently unavailable from 12 a.m. to 2 a.m. on 14 Dec 2025 (Sunday). Click here for details. Thank you.
System Maintenance Due to system maintenance, there will be a service interruption on some services. Please click here for details.
For DBS Private Bank, DBS Treasures Private Clients and DBS Treasures customers, please be advised that the Online Currency Linked Investment services for the HKD/CNY and CNY/HKD currency pairs on the DBS digibank HK app and DBS iBanking are temporarily unavailable. You may contact your Relationship Manager for quotations, order placement and further enquiries. We apologise for the inconvenience caused.
Due to an insurance product – Harvest Saver update, online application for Harvest Saver would not be available from 1 Dec 2025 00:00 to 18 Jan 2026 10:00. Please visit any of our branches for enquiry.
Important Information Regarding Your Multi-Currency Savings Account (MCSA) and Investment Orders When you place a new investment or equity buy order, the necessary funds will be temporarily held in your Multi-Currency Savings Account (MCSA) until the settlement date. This means your available cash for other transfers or withdrawals will be impacted as these funds are reserved for the trade settlement.
If you have a Securities Account and/or Investment Fund Account (collectively referred to as “Investment Accounts”) at our bank, they will be upgraded on a weekend within October to November 2025 (“Account Upgrade”). The existing Investment Accounts service will be discontinued after the Account Upgrade and the accounts will be closed. Please click here for more details. If you have received previous notification titled "Important Notice: Account Upgrade for Securities Account and Investment Fund Account" in August 2025, the Account Upgrade will take place on 9 November 2025.
We are upgrading our biometric login system for a higher level of security. To ensure your biometric is up to date, please log in to DBS digibank HK. A prompt to update will only appear upon login if an update is required; otherwise, no action is needed. Remember to update your biometric login on or before 21 Jun 2025, 23:59. Otherwise, you may need to enter your password every time you log in.
Securities Good till date (GTD) orders service suspension GTD orders service in Securities Account will be suspended from 3 November 2025 (after Hong Kong market close) onwards, which only day orders will be accepted. All outstanding GTD orders will be cancelled after the Account Upgrade.
To safeguard the security of your online banking account, we have implemented upgraded login security measures for DBS digibank HK and DBS iBanking. After entering your username and password or using biometric login when logging in to online banking, you must use two-factor authentication (2FA) method via mobile or Secure Device for identification. This provides extra protection for your account. Please click here for more details.
Regarding your Private Asset Funds holdings shown, “Quantity” refers to your initial commitment of the fund, “Indicative Price” is displayed in percentage format (e.g. Indicative Price $1.20 is displayed as 120%), “Market Value” is computed by the multiple of the Net Capital contribution and Indicative Price of the fund. Please refer to the monthly statement for more details.
Enhanced security measures: Your local transfer to third party recipient is now automatically screened against potential scam accounts under the Hong Kong Police Force’s Scameter database - if we detect a risky recipient, you'll receive an instant high-risk alert. While your security is our priority, please continue to stay vigilant.
Effective 24 September 2024, Android users may experience restrictions from DBS digibank HK if potential security risks are detected on their devices. Potential risks include: (1) apps are installed from unofficial app stores and are requesting excessive accessibility permissions, and (2) known malware apps are installed, and devices are jailbroken or rooted. Please click here for details.
"Beware of scam!" Online transaction scams targeting sellers on online peer-to-peer (P2P) shopping platforms has been increasing recently. Please click here for more information. Do not provide bank, credit card, investment, insurance and MPF account or other key personal information via hyperlinks embedded in suspicious messages purported to be coming from our Bank! For more information, please click here or call (852) 2290 8345.
The Hong Kong Monetary Authority (“HKMA”) and Hong Kong Police Force have provided a series of useful information on preventing money laundering traps and anti-deception tips to the general public. Please click here for more information.
Stay vigilant DBS has detected unauthorized use of its logo to promote cryptocurrency-related services. Please contact the bank directly to ascertain the legitimacy of any company using the DBS logo.
Mobile Malware Advisory for iOS users
Beware of scammers specifically targeting Apple iPhone and iPad users using mobile malware. This malware is designed to collect sensitive information and intercept SMS messages. Scammers make use of this facial data, combined with ID documents and the ability to intercept SMS, to gain unauthorized access to the victim’s banking account. Please click here for details.
Assess the risk of fraud and cyber security by using Scameter If you have any doubt on an incoming call number, email address, web address, platform account, payment account, etc., you can use the Scameter in the CyberDefender website of the Hong Kong Police Force or download the Scameter+ App to assess the risk of fraud and cyber security. Please click here to learn more.
Be wary of instant messaging account hacking attempts
Scammers can hijack a victim’s instant messaging account, such as WhatsApp, by sending an SMS to the victim with a hyperlink or a fake instant messaging login webpage which may be shown... Read more as a search result in a search engine. They will then disguise themselves as the victim and ask the victim’s family or friends to transfer money to the scammers by using excuses such as paying insurance premiums, buying gifts for family, etc.
Stay vigilant and protect yourself from scams: (i) don’t click on any suspicious hyperlink; (ii) when logging in to your instant messaging account via webpage, ensure it is the official login webpage; (iii) never respond to any incoming video and voice phone calls from an unknown number to protect your identity.
Update your DBS digibank HK version
Please be reminded to update your DBS digibank HK to the latest version to continue enjoying the seamless and safe digital banking services. Please click here to learn more.
Don't Lend/Sell Your Account
Do not sell or lend your accounts to others as these may be abused for unlawful purposes and you may expose yourselves to the risk of committing money laundering offences. Please click here to learn more.
