Notice to DBS Customers about Bogus Voice Message Phone Calls
DBS Bank (Hong Kong) Limited (the “Bank”) would like to remind customers to stay vigilant against bogus voice message phone calls. These phone calls usually claim that there are irregularities in the customers’ bank / credit card accounts and request customers to input personal information or divert customers to an operator for account authentication. Please be aware that the Bank does not request customers to provide sensitive personal information (including login passwords or one time passwords) through phone calls, or emails. We also do not notify customers of their account irregularities through pre-recorded messages. Please be reminded that you should not provide any personal information to any suspected callers. If you are suspicious about the identity of a caller claiming to be from the Bank, you should ask for the caller’s contact number and information, and verify with the Bank’s customer service hotline at (852) 2290 8888. If you have disclosed any personal information to any suspicious third parties, you should contact the Hong Kong Police Force immediately.
DBS Bank (Hong Kong) Limited
04 August 2015