At a Glance

Eligible for any new gadgets

Protection for your gadgets: (i) mobile phone, and/or (ii) tablet, and/or (iii) laptop/ notebook (maximum 1 insured unit per device category)

Door to door repairing service

Exclusive repair network, provides you a one-stop repair service

Extensive worldwide coverage

Worldwide coverage for your gadgets

Cover against accidental damage, burglary or robbery

Get it repaired or one-for-one replacement by new or refurbished gadgets.

Covers in-box accessories

Cover for gadget in-box accessories that are damaged or lost at the same time as the insured gadget in the event of accidental damage, burglary or robbery

DBS Digibank E-wallet exclusive protection (MobileShield ONLY)

Covers unauthorised transactions to DBS Digibank / iWealth® app account.

Protection beyond your phone (MobileShield ONLY)

Covers unauthorised usage of airtime and data, plus reimbursement of withdrawn cash due to cash out robbery and replacement of documents such as your identity card, passport or driving license.

 

Latest Promotions

  • Promotion Period: 1/11/2020 – 30/11/2020
 MobileShield ProtectionDigi Devices Protection
Gadgets1 Mobile Phone
(Purchased within 90 days)
2 Gadgets#
Two of either:
1 Tablet/ iPad; or
1 Mobile Phone; or
1 Laptop/ notebook
3 Gadgets#
1 Tablet/ iPad; and
1 Mobile Phone; and
1 Laptop/ notebook
Premium (HK$)HKD 88 /Month
HKD 972 /Year
HKD 125 /Month
HKD 1500 /Year
HKD 160 /Month
HKD 1920 /Year
Card PromotionMonthly Payment:
InstaRedeem Discount via DBS Omni App - Two-month Premium Rebate
Monthly Payment:
Free subscription for 2 months
Annual Payment:
HK$25 InstaRedeem Discount*
Annual Payment:
HK$200 InstaRedeem Discount*
 
By clicking the “Apply now” button, you will be leaving our website to access Chubb’s website where their terms of use and privacy policies will apply to you. Please ensure that you understand Chubb’s product features and terms before purchasing.
 Apply NowApply Now

*Using the InstaRedeem feature via DBS Omni App, get HK$25 InstaRedeem Discount for Policy Amount (per policy) from HK$300 – HK$999

#The Age of Your Gadget(s)must not exceed three hundred and sixty-five (365) days at the policy commencement date, and for at least one (1) gadget insured under your chosen level of insurance cover, the age of your gadget must not exceed ninety (90) days at the Policy commencement date

 

The promotional offers are subject to Terms and Conditions.

 

Features and Benefits

 MobileShield (For 1 Mobile coverage)Digi Devices Protection
Damage of Mobile Phone/ Gadgets
  • Cover accidental damage to your mobile phone/ Gadgets
  • Deductible of HKD450 for each and every repair
  • Deductible of HKD900 for each and every replacement
HKD 15,000
(Up to 3 events per year*)
HKD 15,000
(Up to 2 events per year*)
Burglary or Robbery of Mobile Phone
  • Replacement in the event your mobile phone / gadgets(s) is lost due to burglary or robbery
  • Deductible of HKD900 for replacement is applicable
HKD 15,000
(Up to 1 events per year*)
HKD 15,000
(Up to 1 events per year*)
Unauthorised Use of Mobile Phone due to Burglary or Robbery
  • Up to 24 hours cover for unauthorised network charges incurred as a result of burglary or robbery
HKD 1,500NIL
Cover for Mobile Phone/ Device Accessories
  • Cover of mobile phone/ device's inbox accessories due to event of damage, burglary or robbery at the same time as your mobile phone/ insured devices
HKD 1,500HKD 1,500
DBS Digibank E-Wallet Protection
  • Cover unauthorised transactions made using your DBS Digibank / iWealth® app account.
HKD 3,000NIL
Cash Out Robbery Cover
  • Reimbursement of withdrawn cash due to cash out robbery
HKD 3,000NIL
Important Document Cover
  • Replacement cost of important documents
HKD 3,000NIL

#The Age of Your Gadget(s) must not exceed 365 days at the policy commencement date, and for at least 1 device insured under your chosen level of insurance cover, the age of your gadget must not exceed 90 days at the Policy commencement date

*Up to 2 events of either damage, and/or burglary or robbery of gadget in any single 12 month period (applicable for monthly Policy or annual Policy), where only:

  1. 1 event of Burglary or Robbery is covered; or
  2. 1 Replacement is allowed

**Up to 3 events of either Damage, and/or Burglary or Robbery of Mobile Phone in any single 12 month period (applicable to Monthly Policy and Annual Policy), where only:

  • 1 event of Burglary or Robbery is covered; and
  • 1 Replacement is allowed
 

Frequently Asked Questions for MobileShield Protection

MobileShield is an insurance product which offers protection to your mobile phone in the event of accidental damage and/or burglary or robbery. In addition, you are also entitled to other coverages such as DBS DigiBank E-Wallet Protection, cash out robbery cover and important documents cover.


In the event of accidental damage:

Your mobile phone will be repaired by Chubb Mobile Repair Network. A deductible* of HKD450 is applicable for each and every repair.

If your mobile phone is unrepairable, you will be offered a replacement mobile phone of the same or similar specification as your insured mobile phone. Kindly note that the replacement mobile phone may be new or refurbished. A deductible* of HKD900 is applicable for each and every replacement.

In the event of burglary or robbery:

Your mobile phone will be replaced by Chubb Mobile Repair Network. You will be offered a replacement mobile phone of the same or similar specification as your insured mobile phone. Kindly note that the replacement mobile phone may be new or refurbished. A deductible* of HKD900 is applicable for each and every replacement.

* Deductible means the first amount of the loss which you must pay if you had a claim and Chubb will only liable for the amount which is over and above.


No. Any damage to or loss of data held on your mobile phone, including but not limited to any pictures, software, downloads, apps and music is excluded from the policy coverage.


To be eligible, applicants must be:

  • Hong Kong residents; and
  • 18 years old or above.

To be eligible for MobileShield, you must fulfil the following criteria:

  • Your mobile must be new from a manufacturer, a mobile phone network or a retail store
  • Purchased within 90 days
  • Device value must be below or equivalent to HKD15,000, if the phone value is more than this limit, enrolment will be treated as invalid.

Each MobileShield policy will only cover up to one mobile phone and is based on the IMEI number which you provide to Chubb.


If you purchase a different mobile phone within 12 months from the commencement date of your MobileShield policy, please ensure that you notify Chubb within 14 working days from the date of purchase. You are entitled to change your IMEI number twice during any single 12-month period.


For example, you will be covered in the event of:

  • Burglary or Robbery of Your Mobile Phone containing Your DBS mobile banking account (i.e. DBS Digibank / iWealth® app), and we will reimburse you for any unauthorised transactions which take place in the first 24 hours prior to your first reporting of the burglary or robbery to the Bank; or
    Any unauthorised transactions made on your DBS mobile banking account (i.e. DBS digiBank / iWealth® app ) while your mobile phone is still in your possession, we will reimburse you for any such unauthorised transactions which take place in the 2 months prior to your first reporting to DBS.For any enquiries on the protection, please call DBS Chubb Insurance Service Hotline at (852) 3191 6618 (Monday to Friday, 9am to 6pm, excluding public holidays).

Annual policy, 12 months from the commencement date of the policy;

Monthly policy, can cover up to 24 months.


You can pay for the policy on either monthly or an annual basis by your credit card (Visa and MasterCard).


MobileShield provides worldwide coverage to your mobile.

 

Frequently Asked Questions for Digi Devices Protection

Digi Devices Protection is an insurance product which offers protection to your gadget in the event of accidental damage and/or burglary or robbery.


The Policy will cover up to 3 gadgets, includes 1 Tablet/iPad; and/or 1 Mobile Phone; and/ or 1 Laptop/notebook


In the event of accidental damage:

  • Your gadget will be repaired by Chubb Gadget Device Repair Network. A deductible* of HKD450 is applicable for each and every repair.
  • If your gadget is unrepairable, you will be offered a replacement gadget of the same or similar specification as your insured device. Kindly note that the replacement gadget may be new or refurbished. A deductible* of HKD900 is applicable for each and every replacement.

In the event of burglary or robbery:

  • Your gadget will be replaced by Chubb Gadget Repair Network. You will be offered a replacement gadget of the same or similar specification as your insured gadget. Kindly note that the replacement gadget may be new or refurbished. A deductible* of HKD900 is applicable for each and every replacement.

*Deductible means the first amount of the loss which you must pay if you had a claim and Chubb will only liable for the amount which is over and above.


No. Any damage to or loss of data held on your gadget, including but not limited to any pictures, software, downloads, apps and music is excluded from the policy coverage.


To be eligible, applicants must be:

  • holder of the Hong Kong identity card; and
  • 18 years old or above.

To be eligible for Digi Devices Protection, you must fulfil the following criteria:

  • One of your gadget must :
    • be new from a manufacturer, a mobile phone network provider or a retail store
    • Purchased within 90 days
    • Gadget value must be below or equivalent to HKD15,000, if the gadget value is more than this limit, enrolment will be treated as invalid
  • Rest of your gadget must :
    • purchuse from a manufacturer, a mobile phone network provider or a retail store
    • Purchased within 365 days
    • Gadget value must be below or equivalent to HKD15,000, if the gadget value is more than this limit, enrolment will be treated as invalid

If you purchase a different gadget within 12 months from the commencement date of your Digi Devices Protection policy, please ensure that you notify Chubb to change your insured gadget’s IMEI or serial number within 14 working days from the date of new gadget purchased. You are entitled to change your IMEI or serial number twice during any single 12-month period.


After enrolment, you will receive 2 emails:

  1. Email with Policy documents
  2. Email for verification of your devices

You need to ensure that the IMEI and/or Serial Number of gadgets eligible under this policy are declared with us within 30 days through the verification portal from the purchase of this policy. This policy only effective once the the verification is completed


If failed to complete verification within 30 days, your policy will be deemed as invalid and policy will be cancelled with full premium refund if the premium have charged


You can pay for the policy on either monthly or an annual basis by your credit card (Visa and MasterCard)


Digi Devices Protection provides worldwide coverage to your gadgets

 

How to Make a Claim

You can call Chubb Gadget Repair Network at 800-931-185 or email to gadgetclaims.hk@chubb.com for enquire of how to submit a claim


  • Prior to contacting Chubb Gadget Repair Network to make a claim, you must report the burglary or robbery of your device to the Hong Kong police force
  • Please have the police report reference number, IMEI number/Serial No of your device and your policy details ready when you contact Chubb Gadget Repair Network
 

Contact Us

For enquiry, please call DBS Chubb Insurance Service Hotline at (852) 3191 6618 (Monday to Friday, 9am to 6pm, excluding public holidays)

 

Important Notes

  1. The above insurance plans are underwritten by Chubb Insurance Hong Kong Limited ("Chubb"). Chubb reserves the right of final approval. DBS Bank (Hong Kong) Limited (the "Bank") is an insurance agent authorised by Chubb.
  2. DBS Chubb Insurance Service Hotline is a dedicated enquiry hotline for DBS customers serviced by Chubb.
  3. This policy will be automatically renewed upon the policy expiry date of each subsequent policy year unless written cancellation notice has been given to Chubb provided that premium is paid within thirtyone (31) days of Renewal Date.
  4. The above information are the highlights of plan’s coverage only. For the plan's details, please refer to the terms and conditions and exclusions of the policy. In the event of any discrepancy between English and Chinese version, the English version shall prevail.
  5. In the event of an eligible dispute (as defined in the Terms of Reference for the Financial Dispute Resolution Centre) arising between the Bank and the customer out of the selling process or processing of the related transaction, the Bank will enter into a Financial Dispute Resolution Scheme process with the customer; however any disputes over the contractual terms of the policy should be resolved directly between Chubb and the customer.

Under the “Insurance Ordinance”(Cap. 41), the Insurance Authority (IA) has started to collect the levy on insurance premiums from policyholders through insurance companies from 1 January 2018. For more details, please refer to: www.ia.org.hk/en/levy.

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