As a bank that cares, we have developed security features that protect every transaction you make with DBS iBanking and DBS digibank HK. Now DBS Hong Kong guarantees your money is secured when you bank online. In the unlikely event that there is an unauthorised transaction, we will repay the money taken from your account subject to the terms and conditions that apply to Online Money Safe Guarantee.
While we will protect you with the latest online security, nonetheless as a customer you also have a role to play in protecting yourself online and taking security measures to safeguard your account against unauthorised access.
Our guarantee shall protect you under the condition that you keep yourself secure when using any online means, including but not limited to the following steps:
The replacement of your money is limited to the amount illegally transferred from your account(s). This guarantee does not cover any other losses, including indirect, consequential or special losses, damages, expenses, legal fees or loss of opportunity.
The guarantee will not apply where the transaction was carried out with your knowledge and consent, or where you have acted fraudulently, dishonestly or in a criminal manner, alone or with others.
We shall commence investigations the moment you inform us that your account has been compromised and we shall get back to you within seven working days. Depending on the complexity of the claims, which may require more time for investigations, we shall notify you accordingly.