Frequently Asked Questions

Frequently Asked Questions

You can simply click “Forgot Password” in DBS Card+ main page to reset a new password by following steps.

When you take photo of HKID card in DBS Card+ mobile app, please allow the app for using camera, then follow the instructions to place the ID on flat surface. The HKID card image should be placed within the photo frame. The app will automatically focus and take 2 photos with flash. If the app fails to take photos in 20 seconds, it will be switched to manual mode.

Please press "Scan" in the upper right corner for photo shooting again.

The app does not accept symbol input (for example: -~ ! $ % * /), please fill in Kings Road.

We might need submission of documents to process the application depending on different situations.

We might need submission of documents to process the application depending on different situations.

We will analyze and evaluate the information provided by the client and credit reports for approval.

When we have received all the documents, your credit card application will be proceeded within 10-14 working days.

Physical card will be mailed within three working days after successful approval.

Yes. You can log in to DBS Card+, your credit card is displayed on Dashboard, you can click Apple Wallet or Google Pay icon next to the credit card for adding card. If you have received the physical credit card, you can also add directly to Apple Wallet or Google Pay.

You can use it right away.

If you would like to learn more about the Travel $one and Purchase $one, you can click the "Chubb's Policy Wording and Eligibility Requirements" on the Special Limited Offer page, or you can call DBS Chubb Insurance Service Hotline at (852) 3191 6618 for enquiry (Monday to Friday, 9am to 6pm, excluding public holidays).

If you would like to learn more about the Travel $one and Purchase $one, you can click the "Chubb's Policy Wording and Eligibility Requirements" on the Special Limited Offer page, or you can call DBS Chubb Insurance Service Hotline at (852) 3191 6618 for enquiry (Monday to Friday, 9am to 6pm, excluding public holidays).

We will debit the annual insurance premium of HK$365 (levy included) from your new DBS credit card within 20 days of card approval. You shall be liable for the Premium regardless of whether you have activated the new card.

If the Premium cannot be debited within 20 days of card approval (due to reasons including but not limited to the card approval has been rejected/ withdrawn/ cancelled), the subscription of the Special Limited Offer will be cancelled automatically without further notice.

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