Important Hints When Using Your DBS Credit Card

When you receive the DBS Credit Card

Sign on the back of the card immediately.
Keep your card safely.

How to keep the card safe

Protect your cards as if they were cash. Do not leave them unattended anywhere.
Check your cards periodically to make sure none of them are missing.
Make a list of your credit card numbers and the telephone numbers that you should use to report lost or stolen cards. Keep the list in a safe place, away from the cards.
Check your card expiry date. If a replacement card has not arrived 7 days before your current card expires, call the 24-hour Customer Services Hotline 2290 8888 immediately.
If you lose your card/Personal Identification Number (PIN) or other authentication factors, identify any unusual or suspicious transactions on your card or have any enquiries, please call our 24-hour Customer Service Hotline at 2290 8888 immediately.
Third parties are permitted to report lost or trapped credit cards on behalf of persons with hearing impairment.

How to keep the Personal Identification Number (PIN) or other authentication factors secret

Destroy the printed copy of the PIN or other authentication factors after memorising it.
Never write down the PIN or other authentication factors on your card or on anything usually kept with or near it.
If the PIN or other authentication factors are written down, it should always be disguised.
PIN or other authentication factors should frequently be changed.
Avoid using easily accessible personal information, such as your identity card number, date of birth, telephone number or other obvious numbers as self-selected PIN or other authentication factors.
Do not disclose your PIN or other authentication factors to anyone at any time or under any circumstances, including bank staff and the Police.
Be alert of suspicious person watching you before you key in your PIN or other authentication factors to avoid unauthorised disclosure PIN.

When you make purchase with your card

Ensure that you get your card back after every purchase. Check that the card returned to you is yours.
Do not sign any blank sales slip or sales slip without an amount and ensure that all copies of sales slips are destroyed if you cancel a transaction.
Check the total amount on all sales slips before signing.
Keep all copies of sales slip for record and check your monthly statements.

When you withdraw cash with your card

After completing an ATM transaction, remember to take your card. Keep copies of your ATM receipts and check your monthly statements.
When your card was stuck inside an ATM machine, ask a bank staff for help. Do not accept anyone offering help.

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