|(a)||Register through DBS iBanking / DBS digibank:
Apply at a DBS branch:
If you are a joint name account customer, please visit any of our branches and apply for DBS iBanking service.
Visit Online Demo for more details.
Applying at a DBS branch takes 2-3 business days to activate the service.
You do not need DBS iBanking service if you only want to apply for DBS Treasures or other accounts, credit card, personal loan and insurance services online.
|Single-name account||Joint-name account
(joint signatures not required)
(joint signatures required)
|Manageable through DBS iBanking?||Yes||Yes||No|
Joint deposit accounts and investment accounts that do not require joint signatures are automatically added to your DBS iBanking profiles.
Mortgage loan accounts (including both single and joint-borrowers accounts) are automatically added to the borrower’s DBS iBanking profiles after loan drawdown. To add other joint-name accounts to your DBS iBanking profile, please complete the DBS iBanking Application Form and return it to any of our branches.
If you want to resume the service afterwards, simply submit the same Service Request Form.
Visit Online Demo for more details.
If you have a bank account but not an ATM card, or your ATM card is not a single-name ATM card, please register by visiting any of our branches and completing the DBS iBanking Application Form.
You are strongly recommended to change your password regularly for better protection of your account. You can change your password online via the "Preferences" section.
Get ready your:
Get ready your:
The SMS will not be forwarded to any other mobile phone numbers, even if you have signed up for SMS forwarding with a Hong Kong telecommunication service provider.
A2: OTP further improves the security of DBS by providing additional password authentication. On top of your username and password, you will need to key in this additional password (OTP) when performing designated online transactions through online banking.
The introduction of the OTP means a dual password authentication is required. This is a stronger means of customer authentication as it relies on:
A3: With the implementation of the Secure Device, depending on the services you need, you are required to use SMS OTPs and/or the Secure Device to authenticate your transactions.
Please click here for more information.
Register at a DBS branch:
complete the DBS iBanking Application Form and return it to any of our branches to register your number.
A5: Please visit any of our branches in Hong Kong and submit the completed DBS iBanking Application Form to register your number.
A8: You may update the mobile phone number through DBS iBanking, select “Update Personal Details“ under “Preferences”. Alternatively, you can complete the DBS iBanking Application Form and return it to any of our branches.
If you are not able to confirm the transaction before the OTP expires, you can request a new OTP at the OTP authorisation page, and then enter the new OTP to confirm that transaction again.
Pre-opening Session (POS):
9:00 a.m. to 9:30 a.m.
Continuous Trading Session:
Normal Day Trading – 9:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m.
Half-Day Trading – 9:30 a.m. to 12:00 p.m.
Closing Auction Session (CAS):
Normal Day Trading – 4:00 p.m. to 4:10 p.m.
Half-Day Trading – 12:00 p.m. to 12:10 p.m.
Trading is closed on Saturdays, Sundays and all Hong Kong public holidays.
* Subject to the trading arrangements approved by the SEHK or typhoon trading suspension arrangements.
You can place new orders, amend an order or cancel an order during the following service hours:
|Order Type||Instruction||Service Hours
(Normal Day Trading)
|At-auction Limit Order||Place Order||24 Hours
(except 9:22 a.m. - 4:00 p.m.)
(except 9:22 a.m. - 12:00 p.m.)
|Amend order||24 Hours
(except 9:15 a.m. - 9:30 a.m.)
(except 9:15 a.m. - 9:30 a.m.)
|Cancel order||24 Hours
(except 9:15 a.m. - 9:30 a.m.)
(except 9:15 a.m. - 9:30 a.m.)
|Enhanced Limit Order / Stop Loss Order||Place Order||24 Hours
(except 4:00 p.m. – 4:10 p.m.)
(except 12:00 p.m. – 12:10 p.m.)
(for Enhanced Limit Order only)
|Market Order||Place Order||9:30 a.m. - 12:00 p.m. & 1:00 p.m. - 4:00 p.m.
(morning session & afternoon session)
|9:30 a.m. - 12:00 p.m.|
The filled price may deviate considerably from the expected price at time of placing such order. The order processing time required will depend on the prevailing market situation and the number of orders that need to be processed. The possible delay in order processing could incur great loss, and you are advised to enquire the order status after placing the order.
A MO will be sent to the market in the form of Special Limit Order during continuous trading session. The order price will be set as the prevailing best bid price (for sell orders) / ask price (for buy orders) for matching at the time of order submission by you. Any unexecuted unfilled quantity of the order after matching will be cancelled immediately. Under a fluctuating market, the order may be rejected or unexecuted unfilled if (but without limitation to) the prevailing best bid price goes down (for sell orders) / ask price goes up (for buy orders) before the order is sent to the exchange successfully leading to unmatched orders and hence immediate order cancelation (due to feature of Special Limit Order).
The below example illustrates the details of a "buy" market order for a particular stock:
The price queue of the stock in 15 spreads are shown below:
Nominal Price = 1.01
Market Order Spread = 10 spreads; the Upper Limit Price = Nominal Price + 10 spreads = 1.11
Quantity = 20K
Orders sent to the market:
|Order Details||Executed Quantity (Price)||Rejected Quantity||Total Executed Quantity|
|1. Buy 20K at 1.11*||6K (1.01)
|2. Buy 8K at 1.11*||2K (1.06)
* Remarks: orders will be sent to the market in the form of a Special Limit Order.
The order is closed with a partially executed status (with a total executed quantity of 18K) and the outstanding quantity of 2K will automatically be cancelled. That means a market order will be executed for the largest quantity possible until reaching the limit price (i.e. 1.11) and the outstanding unexecuted quantity will automatically be cancelled.
In the pre-opening session, unfilled ALOs with an input price not deviating 9 times or more from the prevailing nominal price will be converted to Limit Orders at the input price and will be carried forward to the next Continuous Trading Session. Unfilled ALOs will be automatically carried forward to CAS if the order price is within the permissible price limit determined by SEHK.
* IEP is the price at which the maximum number of shares can be traded if matching occurs. It will be re-calculated every time a new order is entered to AMS/3. The final IEP is determined by the SEHK.
** IEV is the number of shares that can be matched at the IEP. It will be re-calculated every time when a new order is entered to AMS/3 until the end of auction trading session.
You can check the status of your instruction under "Invest" > "Trade Securities" > "Main" > "Order Status".
As the initial order remains in the market awaiting processing until the amendment order or cancellation order is processed, the amendment order or cancellation order may not be transacted or processed. Please check your order status under "Invest" > "Trade Securities" > "Main" > "Order Status".
For order status enquiry details, please refer to Q12.
|Pending||Your instruction is received but not yet sent to the market. If your instruction cannot be sent to the market or accepted by the market after it opens, the status will change to 'Rejected'. You can check 'Order Status' and register for 'Securities Order Confirmation' to obtain the latest status of your order.|
(from 09:00 a.m. until the market opens on a trading day)
|Your instruction is received but is pending. The status will change to 'Rejected' if your instruction cannot be sent to the market or accepted by the market after it opens. You can check 'Order Status' and register for 'Securities Order Confirmation' to obtain the latest status of your order.|
(after the market opens on a trading day)
|Your instruction has been sent to the market for queuing. You can check 'Order Status' and register for 'Securities Order Confirmation' to obtain the latest status of your order. For an amendment order or cancellation order, your instruction may not be processed in the market. You can check ‘Order Status' and register for 'Securities Order Confirmation' to obtain the latest status of your order/instruction.|
|Executed||The order has been executed according to your instruction.|
|Partially Executed||Your order has been executed partially and the unexecuted quantity will be stored in the system for queuing until the market closes. If the order cannot be fully executed by the time of market closes, the unexecuted quantity will be cancelled. The status of such an order will then be changed to 'Executed'.|
|Cancelled||The order has been successfully cancelled according to your instruction or automatically cancelled at the end of the day when the market closes.|
(placing new order)
|Your instruction has been rejected as it cannot be sent to or accepted by the market. You can check "Order Status" and register for "Securities Order Confirmation" to obtain the latest status of your order. You can place a new order if you wish.|
(amending order/canceling order)
|Your instruction has been rejected, as it cannot be sent to or accepted by the market. You can check "Order Status" and register for "Securities Order Confirmation" to obtain the latest status of your order.|
You can also set your order expiry date from the list of dates provided under the "Good-till-date" function on the order placement page. Orders within the spreads prescribed by the Bank for the relevant current market bid/offer prices will be sent to the SEHK for queuing during the specified order period until the end of the order expiry date unless such orders are cancelled by you.
* Participants of the Hong Kong Stock Exchange are required to settle with the Central Clearing and Settlement System (CCASS) all transactions concluded through AMS/3 before 3:45 p.m. on the second Settlement Day following T-day (the transaction day). This day is known as T+2.
If you place an order within any of the below time periods, we will withhold the required funds from your settlement account on the commencement of the next business day. However, if you do not have sufficient fund in your settlement account on the next business day, your order will be rejected.
|Monday to Saturday and Unexpected Holidays||9:00 p.m. - 7:00 a.m.|
|Sunday and Public Holiday||Full day|
For brokerage charges, please refer to our Bank's Fee Schedule via www.dbs.com.hk under "Rates/Fees" > "Bank Charges" ("Brokerage Commission" under "Investment Services – Securities").
The HKD counter shares use a 5-digit stock code starting with "0".
The RMB counter shares use a 5-digit stock code starting with "8".
The last four digits of the two stock codes will be the same.
i) For Microsoft Windows:
- Internet Explorer 8.0
- Firefox 11
- Chrome 23
ii) For Apple Mac OS:
- Safari 5
The second figure ("1,000") is the total number of the free real-time quotes you may use in the current month (the "designated number").
This quote counter will be reset at the beginning of each month and the unused free real-time quotes will not be carried forward to the next month. Since the real-time snapshot quotes service is free at the moment, you will not be charged if you have used more than the designated number.
* All real-time quotes used between 9:00 a.m. and 12:15 p.m. and between 1:00 p.m. and 4:15 p.m. on any trading day (for Exchange Traded Funds under the Pilot Programme - from 9:00 a.m. to 4:00 p.m.) will be reflected in the quote counter.
1. Select "Tools", then click on "Internet Options"
2. Choose the "Security" tab
3. Select "Internet" in the web content zone and then click on "Custom Level"
4. Select "Enable" in "Navigate sub-frames across different domains", then click on "OK"
You can also check the balance of your Securities Account under 'Account Information' > 'Account Summary', which will be updated approximately one business day after the stocks are settled on T+2* day.
* Participants in the Hong Kong Stock Exchange are required to settle with the Central Clearing and Settlement System (CCASS) all transactions concluded through AMS/3 before 3:45pm on the second Settlement Day following T-day (the transaction day). This day is known as T+2.
Alternatively, you can complete the Alert Service Request Form and submit it to any of our branches in person. For more details, please refer to Section 9 (Alert Service).
The address is: 11th Floor, Millennium City 6, 392 Kwun Tong Road, Kwun Tong, Hong Kong.
Office Hours: 9:30 a.m. - 5:30 p.m. from Mondays to Fridays.
Important note: stocks will no longer be registered in your name after such deposit, and you will no longer enjoy any loyalty bonuses or benefits that require continuous personal ownership (e.g. Tracker Fund). If in doubt, please contact our Customer Service Hotline at 2290 8888 (press 3 then 8 after language selection).
For more information about this, please visit one of our branches or call our Customer Service Hotline at 2290 8304 (from 9:00 a.m. - 6:00 p.m. on weekdays, 9:00 a.m. - 1:00 p.m. on Saturdays).
A4: Customers who have registered for DBS iBanking with an email address, and a mobile number to receive One Time Passwords can access the eStatement / eAdvice Service. Once your DBS iBanking account is activated successfully, all eligible eStatements/eAdvice will be subscribed automatically or you may apply/change the setting via DBS iBanking with the following steps (except DBS Private Bank, DBS Treasures Private Clients and DBS Treasures clients with a joint name Wealth Management Account that can be operated by each joint accountholder separately):
Besides changing the settings via DBS iBanking, DBS Private Bank, DBS Treasures Private Clients and DBS Treasures clients with Wealth Management Account may also download, complete and submit the DBS iBanking eStatement/eAdvice Service Maintenance Form.
An email and/or SMS (if applicable) notification(s) will be sent to you when your latest eStatement/eAdvice is available.
For DBS Private Bank, DBS Treasures Private Clients and DBS Treasures clients with a joint name Wealth Management Account (joint account that can be operated by each joint accountholder separately):
A5: After you subscribe eStatement/eAdvice successfully via iBanking, your eStatement will take effect from the next statement cycle and your eAdvice will take effect on the next Bank business day. If your subscription request for statement/advice is made after 11:30pm (to be confirmed) of your statement cut-off date/Bank business day respectively, the request may take effect from second statement/advice following your subscription.
For DBS Private Bank, DBS Treasures Private Clients and DBS Treasures clients with Wealth Management Account:
For DBS Treasures and DBS Account customers:
For Cashline Revolving Loan Accounts and Credit Card Accounts customers:
DBS iBanking Alerts
Securities Order Confirmation
^ This alert is a mandatory alert. No subscription is required and the service cannot be cancelled.
* This alert will be sent as an SMS message to your mobile phone when specified criteria are met.
A10: SMS Alerts will only be sent to the mobile phone number you have registered for receiving One Time Passwords (OTPs). To change that number, please login DBS iBanking, choose “Preferences”>”Update Personal Details. Your request will take effect within 3 business days upon our receipt of the completed form. You may also complete the DBS iBanking Application Form and return it to any of our branches in person. Your request will normally be processed within four business days from our receipt of your duly completed form.
A16: Yes, but it is not recommended. While your mobile phone number for iBanking One-Time Password must be same as the mobile number for Securities Order Confirmation.
|Hardware Requirement||Minimum Requirement|
|Processor||- Pentium 233MHz|
|Main Memory||- 128MB RAM|
|Software Requirement||Minimum Requirement|
|Operating System||- Microsoft Windows (English or Chinese Version)|
|Browser||Best viewed with the below browsers:
- Chrome 85.x and above
- Microsoft edge
- Safari 11.x and above
- Firefox 85.x and above
|Operating System||- Apple Mac OS (English or Chinese Version)|
|Adobe Reader||Version: 6.X|
To verify a website, look for a padlock or key icon in your browser's status bar (bottom) or address bar (top) and double-click it to see if the website's digital certificate is issued to the genuine domain name and has a valid date.
Remember that DBS Bank (Hong Kong) Limited will never ask customers to provide their passwords or verify accounts via email.
A message reading: "Your transaction has been completed" will be displayed on the screen, and a transaction reference number will be generated for your future reference. You can view the iBanking receipt by clicking the "Save Receipt" button.
An error message will be displayed on the screen. It will show the reason that the transaction was denied, and will prompt you to enter the correct information again.
If you have any concerns or queries, please contact our 24-hour Customer Service Hotline at 2290 8888 (press 6 and then 1, after selecting language) or submit a Customer Feedback Form.
|DBS iBanking||(852) 2290 8888||24 Hours|
|Credit Card Services||(852) 2290 8888||24 Hours|
|Securities Trading||Treasures Priority Banking Account
(852) 2961 2338
|Mon - Fri : 9:00 a.m. - 6:00 p.m.
Sat : 9:00 a.m.- 1:00 p.m.
|DBS Wealth Account
(852) 2290 8888
|Mon - Fri : 9:00 a.m.- 6:00 p.m.
Sat : 9:00 a.m. - 1:00 p.m.
It is designed for tightening the authentication process. For certain internet and mobile banking transactions that require a higher level of authentication, security clearance is further enhanced with the simultaneous use of SMS OTP and Secure Device.
Please click here to find out the mode of authentication required for various types of banking services
Please click here for more information.
Mainland investors should meet all the requirements set by both the Mainland and Hong Kong regulatory authorities, including
All the account opening is subject to the Bank’s approval. Further information is available on the website of the Hong Kong Monetary Authority.
Mainland investors should complete the account opening procedure by attestation through a partner bank in Mainland, or open the account through a bank in Hong Kong in person.
Yes, they can. But mainland investors must provide the Mainland Remittance Account number for the Bank in Hong Kong to complete the pairing before activating the Southbound Account.
Each eligible Southbound investor can only open one Mainland Remittance Account and one Southbound Account at any time.
The individual investor quota is subject to changes by regulatory authorities from time to time.
Aggregate quota is the total amount of funds that is allowed to be remitted from the Mainland to Hong Kong and Macao under Southbound Connect. The aggregate quota is calculated on a net basis. The cumulative net remittance from the Mainland under Southbound Connect should not, at any time, exceed the aggregate quota.
Wealth management products under Southbound Connect include