At DBS, we know that the confidentiality of your personal information and security is very important to you and we are committed to provide you with a safe and secure online environment for your banking needs.
Your transactions and information are protected by industrial strength security technology that is used by leading banks. DBS also implements a series of other security solutions like routers, firewalls and intrusion detection systems to safeguard your interests.
In addition, we continually take proactive steps to ensure that our security solutions are in line with enhancements and advancements in the industry. However, as the end-user, you also play a key role in safeguarding your account information and transactions.
Please take some time to read through the following important information:
Security Quick Tips
- The username and password of your DBS iBanking or DBS mBanking should be difficult to guess. Do not use easily accessible personal information such as your telephone number or date of birth in your passwords.
- Never use the same DBS iBanking or DBS mBanking password for other financial or non-financial web-based services such as for email, online shopping, digital identity and other online subscription services.
- Never store your username and password in, or keep them with any devices. Make sure you disguise them if you have to write them down.
- Keep your username and password confidential at all times. Do not let anyone else use them.
- Regularly change your DBS iBanking or DBS mBanking password.
- Log off your online session every time after use.
- Do not install suspicious software or applications from un-authenticated sources or third-party platforms on the Internet.
- Avoid using shared/public computer (e.g. computers at coffee shops / libraries) or devices to log in to DBS iBanking or DBS mBanking.
- Never leave your device unattended.
- Keep your Secure Device in a safe place.
- Clear your browser’s cache and history after each session.
- Set a passcode / lock screen pattern for your mobile phone that is difficult to guess. Activate the auto-lock function.
- Use the latest versions of operating system, applications and browser. Do not use mobile phone / tablet which is jailbroken / rooted.
- Install mobile applications from Apple App Store or Google Play Store only.
- Review application permissions and ensure permissions requested are appropriate for the type of application being downloaded.
- Install and regularly update anti-virus or anti-malware software.
- Consider downloading an ad blocker to enable the device’s browser to block advertisements and pop-ups.
- Ensure adequate security (e.g. choose encrypted network and avoid using public Wi-Fi) for wireless network and devices, and take extreme caution when accessing public Wi-Fi connections. Regularly remove unnecessary Wi-Fi connection settings.
- Turn off any wireless network functions (e.g. Wi-Fi, Bluetooth, NFC) and contactless mobile payment features (e.g. payment apps) when not in use to reduce the risk of electronic pick-pocketing.
- Always connect to DBS iBanking by typing our web address https://www.dbs.com.hk , bookmarking it for subsequent access or via the official DBS mBanking mobile app.
- Check your account and transaction history details regularly.
- Check our messages (e.g. SMS) in a timely manner.
- Notify us immediately by calling 2290 8888 (press 6 and then 1, after language selection) in case of any suspicious logons from last logon time for DBS iBanking or DBS mBanking, unusual transactions or situations (e.g. suspicious pop-up screens or abnormal login steps).
- Update us via DBS iBanking or branches as soon as possible when you change your contact particulars.
- Do not open or click on hyperlinks in SMS, MMS, or e-mail messages from unknown or suspicious sources.
- Do not open unsolicited e-mails and their attachments.
- Do not input login credential from emails with embedded hyperlinks. We or our business partners / agents will not send you emails with embedded hyperlinks or QR code that direct you to our login page of DBS iBanking or DBS mBanking.
- Do not disclose your sensitive personal information via suspicious calls. We will not ask for your sensitive personal information such as your password and One Time Password via phone calls or emails.
- Do not forward any SMS that we send to you to another device which you might use to access DBS iBanking or DBS mBanking.
For more online security information, please visit the Security & You
section of DBS Singapore website.