At a Glance

Eligible for any new mobile

Within 90 days after newly purchased.

Door to door repairing service

The first mobile repair network in Hong Kong, provides you a one-stop repairing services.

Extensive worldwide coverage

Stay protected in everywhere worldwide.

Burglary, robbery and damage protection

Get it repaired or one-for-one replacement by new or refurbished mobile.

Covers in-box accessories

For chargers, headphones and other accessories burglary, robbery, or damaged along with your phone.

DBS Digibank E-wallet exclusive protection

Covers unauthorised transactions to DBS Digibank / iWealth® app account.

Protection beyond your phone

Covers unauthorised usage of airtime and data, plus reimbursement of withdrawn cash due to cash out robbery and replacement of documents such as your identity card, passport or driving license.

 

Latest promotions

For successful applications with Annual Payment subscription, each policy can enjoy

 

Payment Frequency Enjoy
Annual Payment
  1. 10% Off premium with promotion code “mobile10”
    Discounted Price: HK$875/year
    (Original Price: HK$972/year)
  2. Enjoy HK$200 supermarket coupons
HK$200 Supermarket Coupons

The redemption letter for redeeming the supermarket coupon will be sent to the eligible Customer’s email address provided in the online application.

 

The above promotional offer is subject to relevant Terms and Conditions.

 

Apply Online

By clicking the “Apply now” button, you will be leaving our website to access Chubb’s website where their terms of use and privacy policies will apply to you. Please ensure that you understand Chubb’s product features and terms before purchasing.

Apply Now
 

Features and Benefits

Key BenefitsHKD 88 /Month
HKD 972 /Year

Damage of Mobile Phone

  • Cover accidental damage to your mobile phone
  • Deductible of HKD450 for each and every repair
  • Deductible of HKD900 for each and every replacement
15,000
(Up to 3 events per year*)

Burglary or Robbery of Mobile Phone

  • One-for-one replacement in the event your mobile phone is burglary or robbery
  • Deductible of HKD900 for replacement is applicable
15,000
(Up to 1 event per year*)

Unauthorised Use of Mobile Phone due to Burglary or Robbery

  • Up to 24 hours cover for unauthorised network charges incurred as a result of burglary or robbery
1,500

Cover for Mobile Phone Accessories

  • Cover of mobile phone accessories due to event of damage, burglary or robbery at the same time as your mobile phone
1,500

DBS Digibank E-Wallet Protection

  • Cover unauthorised transactions made using your DBS Digibank / iWealth® app account.
3,000

Cash Out Robbery Cover

  • Reimbursement of withdrawn cash due to cash out robbery
3,000

Important Document Cover

  • Replacement cost of important documents
3,000

*Up to three (3) events of either Damage, and/or Burglary or Robbery of Mobile Phone in any single twelve (12) month period (applicable for Monthly Policy or Annual Policy), where only:

  1. one (1) event of Burglary or Robbery is covered; and
  2. one (1) Replacement is allowed.
 

Frequently Asked Questions

MobileShield is an insurance product which offers protection to your mobile phone in the event of accidental damage and/or burglary or robbery. In addition, you are also entitled to other coverages such as DBS DigiBank E-Wallet Protection, cash out robbery cover and important documents cover.

In the event of accidental damage:

Your mobile phone will be repaired by Chubb Mobile Repair Network. A deductible* of HKD450 is applicable for each and every repair.

If your mobile phone is unrepairable, you will be offered a replacement mobile phone of the same or similar specification as your insured mobile phone. Kindly note that the replacement mobile phone may be new or refurbished. A deductible* of HKD900 is applicable for each and every replacement.

In the event of burglary or robbery:

Your mobile phone will be replaced by Chubb Mobile Repair Network. You will be offered a replacement mobile phone of the same or similar specification as your insured mobile phone. Kindly note that the replacement mobile phone may be new or refurbished. A deductible* of HKD900 is applicable for each and every replacement.

* Deductible means the first amount of the loss which you must pay if you had a claim and Chubb will only liable for the amount which is over and above.


No. Any damage to or loss of data held on your mobile phone, including but not limited to any pictures, software, downloads, apps and music is excluded from the policy coverage.

To be eligible, applicants must be:

  • Hong Kong residents; and
  • 18 years old or above.

To be eligible for MobileShield, you must fulfil the following criteria:

  • Your mobile must be new from a manufacturer, a mobile phone network or a retail store
  • Purchased within 90 days
  • Device value must be below or equivalent to HKD15,000, if the phone value is more than this limit, enrolment will be treated as invalid.

Each MobileShield policy will only cover up to one mobile phone and is based on the IMEI number which you provide to Chubb.

If you purchase a different mobile phone within 12 months from the commencement date of your MobileShield policy, please ensure that you notify Chubb within 14 working days from the date of purchase. You are entitled to change your IMEI number twice during any single 12-month period.

For example, you will be covered in the event of:

  • Burglary or Robbery of Your Mobile Phone containing Your DBS mobile banking account (i.e. DBS Digibank / iWealth® app), and we will reimburse you for any unauthorised transactions which take place in the first 24 hours prior to your first reporting of the burglary or robbery to the Bank; or
    Any unauthorised transactions made on your DBS mobile banking account (i.e. DBS digiBank / iWealth® app ) while your mobile phone is still in your possession, we will reimburse you for any such unauthorised transactions which take place in the 2 months prior to your first reporting to DBS.For any enquiries on the protection, please call DBS Chubb Insurance Service Hotline at (852) 3191 6618 (Monday to Friday, 9am to 6pm, excluding public holidays).

Annual policy, 12 months from the commencement date of the policy;

Monthly policy, can cover up to 24 months.


You can pay for the policy on either monthly or an annual basis by your credit card (Visa and MasterCard).

MobileShield provides worldwide coverage to your mobile.
 

How to Make a Claim

You can call Chubb Mobile Repair Network at (852) 3191 6618 (Monday to Friday, 9am to 6pm, excluding public holidays) or email to dbscs.hk@chubb.com for enquire of how to submit a claim.

Prior to contacting Chubb Mobile Repair Network to make a claim, you must report the burglary or robbery of your mobile phone, cash out robbery and/or burglary or robbery of important documents to the Hong Kong police force.

Please have the police report reference number, IMEI number of your mobile phone and your policy details ready when you contact Chubb Mobile Repair Network.

 

Contact Us

For enquiry, please call DBS Chubb Insurance Service Hotline at (852) 3191 6618 (Monday to Friday, 9am to 6pm, excluding public holidays)

 

Important Notes

  1. The above insurance plans are underwritten by Chubb Insurance Hong Kong Limited ("Chubb"). Chubb reserves the right of final approval. DBS Bank (Hong Kong) Limited (the "Bank") is an insurance agent authorised by Chubb.
  2. DBS Chubb Insurance Service Hotline is a dedicated enquiry hotline for DBS customers serviced by Chubb.
  3. This policy will be automatically renewed upon the policy expiry date of each subsequent policy year unless written cancellation notice has been given to Chubb provided that premium is paid within thirtyone (31) days of Renewal Date.
  4. The above information are the highlights of plan’s coverage only. For the plan's details, please refer to the terms and conditions and exclusions of the policy. In the event of any discrepancy between English and Chinese version, the English version shall prevail.
  5. In the event of an eligible dispute (as defined in the Terms of Reference for the Financial Dispute Resolution Centre) arising between the Bank and the customer out of the selling process or processing of the related transaction, the Bank will enter into a Financial Dispute Resolution Scheme process with the customer; however any disputes over the contractual terms of the policy should be resolved directly between Chubb and the customer.

Under the “Insurance Ordinance”(Cap. 41), the Insurance Authority (IA) has started to collect the levy on insurance premiums from policyholders through insurance companies from 1 January 2018. For more details, please refer to: www.ia.org.hk/en/levy.

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