Deal with refund transaction

You may check related merchants for further details on refund transactions details.

Received merchant refund successfully

If merchant finished the refund process, the refund transaction will display on” Unbilled Transaction” through DBS iBanking and DBS mBanking, and next credit card statement.

It will off-set the same statement cycle retail transaction automatically.

Non-receive merchant refund

If related merchant arranged refund process already, but you still not receive it on the timeframe that merchant provided. You need to contact related merchant to check the refund status directly.

If you cannot contact related merchant to check the status or no response from merchant for further details, you can call our hotline to request dispute investigation with supporting document (e.g. credit slip, refund confirmation letter), usually it takes 6-8 weeks for investigation.

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