“iGO Rewards Airport Limousine Transfer Services Promotion” General Terms & Conditions:

 

  1. “iGO Rewards Airport Limousine Transfer Services Promotion” (the "Promotion") is only applicable to the principal cardholders ("Cardholders") of the DBS Black World MasterCard® ("Applicable Credit Card") issued by DBS Bank (Hong Kong) Limited (the "Bank", which expression shall include its successors and assigns). Cardholders must use Applicable Credit Card for all relevant payments in order to enjoy the service offered under Promotion.
  2. Promotion is from 1 June 2016 to 31 December 2016, both days inclusive (the “Promotion Period”).
  3. During the Promotion Period, Cardholders can book Airport Limousine Transfer Service (Hong Kong International Airport or designated overseas airport) (the “Service”) provided by Aspire Lifestyles (the “Service Provider”) at HK$250 per ride upon any redemption (the “Eligible Redemption”) at iGO Rewards website (“Website”) with Applicable Credit Card. Cardholders have to create a DBS Omni ID via webpage https://cards.dbs.com.hk or DBS Omni mobile application before logging in the Website.
  4. Each Eligible Redemption can be used for enjoying Service once.
  5. Cardholder can book the Service (including service in Hong Kong or designated overseas city) for a maximum of 2 rides in a single calendar month and a maximum of 8 rides during the Promotion Period. Limousine transfer date must be within the Promotion Period and is subject to Clause 6 below.
  6. Cardholders are required to fill in designated booking form in order to book the Service directly with the Service Provider via email (dbsblack@aspirelifestyles.com) within 90 days from the date of the Eligible Redemption. Booking form(s) can be downloaded at http://go.dbs.com/hk-iGO-limo-en. Cardholders are required to provide information in the booking form including full name, phone number, email address along with Booking Reference Number, booking date, DBS$ used in the Eligible Redemption and booking details to the Service Provider for verification of eligibility to the Service and reservation of Service purposes. Cardholders will not be entitled to the Promotion if failing to provide valid information of the Eligible Redemption, and will be charged at original fee of HK$850 per ride (the “Original Fee”) for the Service. Reservation(s) must be made at least 3 working days in advance of using the Service and could be made up to a maximum of 90 days in advance. The relevant booking fee(s) will be billed by the Service Provider under the merchant name of International SOS Assistance (HK) Ltd, and shown on the monthly statement.
  7. The Service is available while quota lasts.
  8. The Service is available on a first-come-first-served basis and subject to availability.
  9. The Promotion is subject to these terms and conditions and other terms and conditions stipulated by the Service Provider. Please contact the Service Provider for details.
  10. Based on safety reasons and/or bad weather situation, the Service Provider has the sole discretion to suspend or refuse to provide the Service without any responsibility for any loss for the Cardholders. Such situations include but not limit to typhoon, rainstorm, road conditions, safety of any passenger, driver or road user, stowage of overload / oversized / irregular luggage items.
  11. The Bank reserves the right to provide the Promotion only to Cardholders whose Applicable Credit Card account is determined at the sole discretion of the Bank to be in good standing, remain valid and not in default during the Promotion Period.
  12. Cardholders understand and accept that the Bank is not the supplier of the Service. The Bank shall bear no liability relating to any aspect of the Service, including without limitation, the quality, the supply, the descriptions of goods and/or services provided by the Service Provider, any false trade description, misrepresentation, mis-statement, omission, unauthorized representation, unfair trade practices or conduct in connection with the promotion of the Service.
  13. The Bank will not accept any liability for any loss incurred by the Cardholder should the Service Provider refuses to provide any of the Service.
  14. The Bank reserves the right to amend these terms and conditions as well as to vary or terminate the Promotion. In case of any disputes, the decision of the Bank and the Service Provider shall be final and binding.
  15. In the event of discrepancy or inconsistency between the English version and Chinese version of these terms and conditions, the English version shall prevail.

For Limousine Transfer Service from/to Hong Kong International Airport (the “Local Transfer Service”):

 

  1. The Local Transfer Service includes a single ride of limousine pick-up from/to Hong Kong International Airport to/from designated local destination that is accessible by road within Hong Kong only, excluding areas which represent conditions such as to make the Service impossible, reasonably impracticable or unsafe. The Local Transfer Service includes the driver service, luggage handling charges, fuel, tunnel and bridge tolls. A surcharge of HK$100 will be charged for each ride between 00:01am to 06:00am. Each ride is restricted to one stop only. A surcharge of HK$100 will be charged for each en-route stopover. The travelling route and definition of an en-route stop is subject to the discretion of the Service Provider. Any en-route stopover must be requested at the time of booking. Last minute requests will not be entertained.
  2. Amendment or cancellation of the Local Transfer Service must be made at least 24 hours before the scheduled pick up time. The Original Fee will be charged for cancellation less than 24 hours in advance, any no-show and/or amendment of Local Transfer Service made with less than 8 hours in advance.
  3. Vehicle model used for providing the Local Transfer Service is subject to availability. The Service Provider reserves the right to replace any vehicle when necessary. For request of specific vehicle type, an additional fee of HK$70 per ride will be charged.
  4. For in-town pick up service to Hong Kong International Airport, the maximum waiting period shall be 15 minutes from the scheduled pick-up time. Subject to Cardholders’ consent and limousine service provider’s operational availability, the waiting period can be extended from the 16th minute onwards for an additional fee of HK$200 per hour. Waiting time less than an hour will be charged for an hour.
  5. For airport pick-up service, the maximum waiting period shall be 75 minutes from the flight’s landing time. Subject to Cardholders’ consent and the Service Provider’s operational availability, the waiting period can be extended from the 76th minute onwards for an additional fee of HK$200 per hour. Waiting time less than an hour will be charged for an hour.
  6. A one-time complimentary meet & greet service will be provided for each airport or hotel pick up. For each meet & greet service at port/train and/or extra service at airport/hotel, an additional fee of HK$100 per request will be charged.
  7. Luggage must be safely secured in a closed trunk/luggage compartment for Service to be rendered. Any booking which exceeds the maximum number of passenger and/or luggage capacity of the vehicle will not be accepted. As a general reference, the luggage capacity of a 4-seater sedan is 2 standard size suitcases (22'' X 12'' X 30'') and a 7-seater MVP is a total of 4 standard size suitcases.
  8. All scheduled Service will be suspended under the following conditions: (1) Typhoon Signal No. 8 or above or Black Rainstorm Warning is hoisted by the Hong Kong Observatory and, (2) within 2 hours from the time Typhoon Signal No. 8 or Black Rainstorm Warning is cancelled.

For Limousine Transfer Service from/to designated overseas airport (the “Overseas Transfer Service”):

 

  1. The Overseas Transfer Service includes a single ride on 4-seater Sedan limousine pick-up from/to the designated overseas airports as stated in Clause 26 below to/from the city area of the designated overseas city with the whole transfer service to be completed within 50 kilometers (except for Singapore); for Beijing, Shanghai and Guangzhou, each single-way transfer service is also required to be completed within 2 hours. The city area of the designated city must be accessible by road, within city centre area only, excluding areas which represent conditions such as to make the Service impossible, reasonably impracticable or unsafe. The Overseas Transfer Service includes the driver service, luggage handling charges, fuel, tunnel and bridge tolls. Each ride is restricted to one stop only and is a direct transfer between the designated airport and city area of the designated city. Request for en-route stopover will not be entertained. The travelling route is subject to the discretion of the Service Provider.
  2. Designated overseas (cities) airports include: (Beijing) Capital International Airport, (Shanghai) Pudong International Airport, (Shanghai) Hongqiao International Airport, (Guangzhou) Baiyun International Airport, (Taipei) Taoyuan International Airport, (Singapore) Changi Airport, (Kuala Lumpur) International Airport and (Bangkok) Suvarnabhumi Airport.
  3. Amendment or cancellation of Overseas Transfer Service must be made at least 48 hours before the scheduled pick-up time. Original Fee will be charged for any no-show, and/or cancellation or amendment of Overseas Transfer Service made with less than 48 hours in advance.
  4. Vehicle model of the 4-seater Sedan for the Overseas Transfer Service at each designated overseas city may vary. The Service Provider reserves the right to replace any vehicle for the Service when necessary. For request of MPV (5- to 7-seater Multi-Purpose Van), an additional fee of HK$70 per ride will be charged. Request for MPV is not available for Bangkok Suvarnabhumi Airport pick up service.
  5. For in-town pick-up service to Designated Overseas Airport, the maximum waiting period shall be 15 minutes from the scheduled pick-up time. Subject to Cardholder’s consent and the Service Provider’s operational availability, the waiting period can be extended from the 16th minute onwards for a maximum of another 60 minutes at a charge of around HK$60 to HK$400 per hour, depending on designated overseas city location. Waiting time less than an hour will be charged for an hour.
  6. For airport pick-up Service, the maximum waiting period shall be 60 minutes from the flight’s landing time (For Singapore, the maximum waiting period shall be 45 minutes from flight’s landing time). Subject to Cardholder’s consent and the Service Provider’s operational availability, the waiting period can be extended from the 61st minute onwards (For Singapore, from 46th minute onwards) for a maximum of another 60 minutes at a charge of around HK$60 to HK$400 per hour, depending on designated overseas city location. Waiting time less than an hour will be charged for an hour.
  7. A one-time complimentary meet & greet service will be provided at the arrival hall (VIP or CIP Terminal excluded) for each designated overseas airport pick-up.
  8. Late night service surcharge range from HK$60 to HK$400 will be levied for pick-up between 23:00 - 07:00 (depends on service location) for Overseas Transfer Service. Cardholders will be advised of the surcharge upon booking.
  9. Blackout dates may apply during local holiday and mega events for Overseas Transfer Service. Please contact the Service Provider for details.
  10. Shall the transfer exceed the total service distance and / or the total service hours for Beijing, Shanghai or Guangzhou, additional surcharge will be charged. The surcharges may vary depending on the designated overseas city location and will be advised upon booking.