Terms and Conditions | DBS Personal Banking

HK Express Up to 20% Off Fares Offer Terms and Conditions:

HK Express Up to 20% Off Fares Offer (“Offer”) is only applicable to the principal cardholders and supplementary cardholders (“Cardholders”) of DBS Credit Cards, its Co-branded Cards and DBS COMPASS VISA (excluding Private Label Cards and Business Cards) (“Applicable Credit Cards”) issued by DBS Bank (Hong Kong) Limited (the “Bank”).
The “Promotion Period” runs from 12:00 a.m. 15 January 2018 to 11:59 p.m. 21 January 2018 (Hong Kong time). The “Travel Period” runs from 15 January 2018 to 27 October 2018.
Cardholders who book fares using promotional code (HKEDBS20) (“Promotional Code”) via the official website (http://www.hkexpress.com) or mobile application of Hong Kong Express Airways Limited (“Participating Merchant”) for travelling within the Travel Period with Applicable Credit Cards during the Promotion Period (“Eligible Transactions”) shall be entitled to the following offers:

Offer 1: 15% off fares for Fun fare category.
Offer 2: 20% off fares for Fun+ and U-Biz fare category.

Cardholders must input the Promotional Code before searching the flights in order to enjoy the Offer. The Bank and the Participating Merchant shall not accept any liability should a Cardholder fail to input the Promotional Code before searching the flights and that it results in forfeiture of the Cardholder’s eligibility to the Offer. The systems of the Participating Merchant’s official website and mobile application will automatically apply the Offer to the applicable flights after entering the Promotional Code, and the discount will be displayed on the web page instantly.
The discounted fare will be rounded to the nearest integral.
The Offer is only applicable to the fare of non-stop tickets.
The Offer is not applicable to fuel surcharges, government imposed taxes and other fees.
The seats for the Offer are limited, the discounted fares and seats are subject to availability and may not be available on every flight and every day.
Unless otherwise specified, the offers cannot be used in conjunction with other special promotions, discounts or promotional coupons, nor be transferred or exchanged for cash or other offers.
No person other than the Cardholders and the Bank will have any right under the Contracts (Rights of Third Parties) Ordinance (Cap. 623) to enforce or enjoy the benefit of any of the provisions of these terms and conditions.
Use of the discounted flight tickets is subject to terms and conditions of the Participating Merchant. Please visit http://www.hkexpress.com for details.

“HK Express Extra Offer” Promotion Terms and Conditions:

“HK Express Extra Offer” Promotion (“Promotion”) is only applicable to the principal cardholders ("Cardholders") of DBS Mastercard^® (“Applicable Credit Cards”) issued by DBS Bank (Hong Kong) Limited (the "Bank").
The promotion period runs from 15 January 2018 to 14 February 2018, both dates inclusive (“Promotion Period”).
Cardholders are required to register for the Promotion at the Bank’s website at http://cards.dbs.com.hk or DBS Omni mobile application with the Applicable Credit Cards from 9:00am on 15 January 2018 to 11:59pm on 14 February 2018 following below steps:

Register DBS Omni membership (for those Cardholders who are already with DBS Omni membership may skip step (i) and go to step (ii) directly);
Register the Promotion with his/her Applicable Credit Cards. Cardholders have to read and confirm the acceptance of the Promotion’s terms and conditions and input the required information according to the instructions. Cardholders will be given a confirmation email with reference number upon successful registration for record and enquiry purposes. Each Applicable Credit Card is only required to register once within the Promotion Period.

With a successful registration, the Eligible Transactions (“Eligible Transaction”, as defined in Clause 5b below) at Designated Spending Merchants (“Designated Spending Merchant”, as defined in Clause 5a below) of Cardholders’ Applicable Credit Cards during the Promotion Period will be entitled to a lucky draw chance. Besides, the spending amount of all Eligible Transactions within the Promotion Period will be accumulated. The top 5 Cardholders with the highest accumulative Eligible Transaction spending amount will be awarded with HK Express Round Trip Air Tickets for Two (“Prize”).
For the purpose of the Promotion, the following terms shall have its corresponding meaning:

“Designated Spending Merchant” shall mean the website of Hong Kong Express Airways Limited (“HK Express”) (i.e. http://www.hkexpress.com/zh-hk) or its mobile app.
“Eligible Transaction” shall mean any posted retail transactions conducted at Designated Spending Merchant during the Promotion Period (for transactions being settled with an installment loan, only the first month installment payment amount shall be counted). For the avoidance of doubt, the following types of transaction shall not fall under the scope of Eligible Transactions: reversed transactions, Fee Based Instalment, any transactions that are subject to cancellation, charge-back, return of goods and/or refund, or any other categories of transactions as the Bank may specify from time to time.

There are 1,500 winners for the Lucky Draw and each winner will be entitled to 10% cash rebate of respective total spending amount of Eligible Transaction (“Cash Rebate”). Each winner can get up to HK$200. Cash Rebate amount will be rounded down to an integer, decimal places will not be counted.
Any Eligible Transaction conducted with a supplementary card of the Applicable Credit Card will be counted as the spending under the principal card account. Eligible Transactions conducted with different credit cards of the same Cardholder cannot be combined.
Lucky Draw will be conducted within 3 months after the end of the entire Promotion Period. The Bank will announce the Lucky Draw results at www.dbs.com.hk. Cash Rebate will be credited to the relevant Applicable Credit Card accounts directly within 3 months after the end of the entire Promotion Period and will be shown on the monthly statement.
Redemption letter with redemption details will be sent out to the winners by mail within 3 months after the end of the entire Promotion Period based on system record of the Bank.
Time and validity of any transactions and/or eligibility of a Cardholder to participate in the Promotion shall be determined by the Bank at its sole discretion based on the Bank’s record. If there is any discrepancy between the record of transaction held by a Cardholder and that held by the Bank, the Bank’s record shall be conclusive and binding on the Cardholder.
Participation in the Promotion is subject to there being no abuse/non compliance by the customer, failing which the Bank will debit the value of the Cash Rebate/Prize from the customer’s account without notice and/or take such action to recover any outstanding amounts.
Cash Rebate/Prize are only applicable to Cardholders whose Applicable Credit Card accounts are determined at the sole discretion of the Bank to be in good standing and remain valid and not in default during the relevant promotion period and when the Cash Rebate/ Prize are presented. If the account status has changed, the Bank reserves the right to terminate the Cash Rebate/ Prize for the Cardholder and/or charge the Cardholder with any amount of the Cash Rebate/ Prize awarded without prior notice. The Bank shall have the sole discretion in determining a Cardholder’s entitlement to the Cash Rebate/ Prize.
Cash Rebate/Prize cannot be transferred, used to settle minimum payment, or exchanged for cash, credit limit or other discount/good/service.
No person other than the Cardholders and the Bank will have any right under the Contracts (Rights of Third Parties) Ordinance (Cap. 623) to enforce or enjoy the benefit of any of the provisions of these terms and conditions.
The Bank may change the terms and conditions and/or modify/terminate the Promotion. The Bank’s decision is final.
The English version shall prevail if there is any inconsistency between the English and Chinese versions.
Highlights of HK Express Round Trip Air Tickets for Two Terms and Conditions:

Applicable to the route operate by Designated Spending Merchant and/or HK Express.
The Air Tickets are non-refundable and non-changeable. Seats are subject to availability of the flight. The destinations of air ticket are for reference and are subject to change upon redemption letter.
Tax and other surcharges are excluded from the Air Tickets. Winners have to pay for the relevant tax, surcharges and fee, etc upon air tickets issued.
For redemption details or more terms and conditions, please refer to the redemption letter. Use of Prizes is subject to the applicable terms and conditions stipulated by the relevant Designated Spending Merchant and/or HK Express. Any enquiry in relation to Prizes provided shall be directed to the relevant Designated Spending Merchant and/or HK Express.
The Bank is not the supplier of the Prizes/services. Any enquiry, claim or complaint in relation to the quality or availability of the Prizes or services shall be directed to the relevant Designated Spending Merchant and/or HK Express directly. The Bank shall assume no liability in respect thereof.

General Terms and Conditions:

To enjoy the Offers, Cardholders are required to settle payment for eligible transactions with the Applicable Credit Cards.
For the promotion period of the respective promotional offers, please refer to terms and conditions of participating merchants below. Specific offers are not valid on black-out days as designated by participating merchants. Please contact the respective participating merchants for details. All relevant transactions (“Eligible Transaction”, as defined in Clause 3 of the Terms and Conditions), based on the transaction date, must be conducted during the Promotion Period.
Cardholders completing any posted specified online retail transactions at designated websites/webpages of participating merchants or by using designated online payment system (“Eligible Transactions”) with the Applicable Credit Cards during the Promotion Period shall be eligible to enjoy the Offers. The following types of transactions are not Eligible Transactions: any bill payments, any transactions that are subject to cancellation, charge-back, return of goods and/or refund, or any other categories of transactions as the Bank may specify from time to time. Please refer to the designated terms and conditions of specific Offers and Eligible Transaction amount required.
Unless otherwise specified, the Offers cannot be used in conjunction with other promotional offers or discounts, coupons or membership offers. The Offers and/or prizes cannot be transferred or used to settle the minimum payment, exchanged for cash, spending credit or other discounts/products/services.
All products and services are subject to availability while stocks last.
The prices of all products and services are designated by the relevant participating merchants and are subject to change from time to time without notice.
The Bank is not the supplier of the products/services or the description, photos or reference prices in relation to the products/services published in our website (which is intended to be for reference only). Any enquiry, claim or complaint in relation to the quality or availability of the products/services or the accuracy of any of the aforementioned information contained in our website shall be directed to the relevant supplier. The Bank shall assume no liability in respect thereof.
The Bank will not accept any liability for any loss incurred by Cardholders should the participating merchants refuse to provide the Offers.
The Offers are only applicable to Cardholders whose Applicable Credit Card accounts are determined at the sole discretion of the Bank to be in good standing and remain valid and not in default during the relevant promotion period and when the rewards are presented. The Bank shall have the sole discretion in determining a Cardholder’s eligibility to the Offers.
Time and validity of any transactions and/or eligibility of a Cardholder to the Offers and/or rewards shall be determined by the Bank at it sole discretion based on the Bank’s record. If there is any discrepancy between the record of transaction held by a Cardholder and that held by the Bank, the Bank’s record shall be conclusive and binding on the Cardholder.
Transactions made by different Applicable Credit Cards of a Cardholder cannot be combined. If there is a supplementary card under the Applicable Credit Card account, Eligible Transactions conducted under the supplementary card will be deemed as Eligible Transactions conducted under the principal card account.
Any fraud and/or abuse of the Offers by any person (as determined by the Bank at its sole discretion) will result in forfeiture of the person’s eligibility to the Offers and/or cancellation of all or part of the person’s account(s) with the Bank. The Bank reserves the right to deduct the value of any rewards awarded inappropriately to a person directly from any of the person’s account(s) with the Bank without prior notice and/or take legal action in such instances to recover any outstanding amounts.
No person other than the Cardholders and the Bank will have any right under the Contracts (Rights of Third Parties) Ordinance (Cap. 623) to enforce or enjoy the benefit of any of the provisions of these terms and conditions.
The Bank and designated merchants reserve the right to amend these Terms and Conditions as well as to vary or terminate the Offers. In the event of disputes, the decision of the Bank and designated merchants shall be final and binding.
The English version shall prevail if there is any inconsistency between the English and Chinese versions.