Personal Loans

Online Document Upload

 
Please submit photocopies of the following documents in order to facilitate your application. Documents supplied, including this application, will not be returned.

 

Documents Required

  1. HK Permanent Identity Card*; and
  2. Latest home address proof issued within the last 2 months (e.g. electricity bill, rate bill, bank statements^). If you have a permanent home address, please also attach the permanent home address proof; and
  3. Bank account statement or first page of the passbook showing your name and account number for which disbursement and repayment will be made; and
  4. Full set of latest Salaries Tax Demand Note (Tax Season Loan only apply for this document); or
    Latest 1 month's computer generated Payroll Advices; or
    Latest 3 months' bank statement / passbook showing your name, account number and salary entries;

* For applicants who are not holders of HK Permanent Identity Card, please provide copies of HKID card and valid passport/travel document.

^ Except for online e-statements

The Bank reserves the right to request additional documents for application processing your application.

  1. HK Permanent Identity Card*; and
  2. Latest home address proof issued within the last 2 months (e.g. electricity bill, rate bill, bank statements^). If you have a permanent home address, please also attach the permanent home address proof; and
  3. Bank account statement or first page of the passbook showing your name and account number for which disbursement and repayment will be made; and
  4. Full set of latest Salaries Tax Demand Note and (A) Latest 1 month's computer generated Payroll Advices or (B) Latest 1 month's bank statement / passbook showing your name, account number and salary entries ( Tax Season Loan only apply for this document); or
    Latest 3 months' computer generated Payroll Advices; or
    Latest 3 months' bank statement / passbook showing your name, account number and salary entries;

* For applicants who are not holders of HK Permanent Identity Card, please provide copies of HKID card and valid passport/travel document.

^ Except for online e-statements

The Bank reserves the right to request additional documents for application processing your application.

  1. HK Permanent Identity Card*; and
  2. Latest home address proof issued within the last 2 months (e.g. electricity bill, rate bill, bank statements^). If you have a permanent home address, please also attach the permanent home address proof; and
  3. Bank account statement or first page of the passbook showing your name and account number for which disbursement and repayment will be made; and
  4. Full set of latest Profits Tax Demand Note and Latest 3 month's bank statement / passbook showing your name, account number and transaction entries;

* For applicants who are not holders of HK Permanent Identity Card, please provide copies of HKID card and valid passport/travel document.

^ Except for online e-statements

The Bank reserves the right to request additional documents for application processing your application.


Tips for upload

  • Enlarge the scanned image of your Identity Card to 200% and enhance the brightness.
  • Write your Identify Identity Card number on the blank area of all document copies. on blank area
  • Each document file size can be up to 5MB for each document.
  • We accept jpg, png, gif, PDF, tif, doc, ppt, mdi and bmp formats.

Frequently Asked Questions

Is there any system requirement we need for online document submission?
We recommended using an Internet Explorer version 6 for online document submission.
Which kind of file format do we support?
We support jpg, png, gif, PDF, tif, doc, ppt, mdi and bmp files.
What is the maximum number of documents I can upload each time?
You can upload up to 6 documents in each time.
Any file size restriction?
File size for each document size can be up to 5MB.
I have mistyped the application number, would that affect the application process?
No, it will not.
I forgot my application number; can I still upload the document?
Yes, you can upload the document without having to input the application number. However, please ensure you have entered other information correctly.
Can I cancel upload the document while it is in progress?
Yes, you can. But all the files submitted in the same upload will be deleted and you will have to re-upload all the documents.
My internet connection disconnected while document upload is in progress, do I have to upload all the documents again?
Yes, our bank will not receive any document if there is any problem with the internet connection during the upload process, and you will have to upload all the documents again. A confirmation page listing the documents that you have successfully uploaded will be displayed after upload is completed.
Can I cancel the document submission after the file upload is completed?
No, you cannot cancel once document upload is completed.
How can I know if the document is successfully uploaded?
A thank you message “Thank you for your document submission” will be displayed after upload is completed.
If I submit more than one application at the same time, should I need to upload the required documents for each application?
For the same documents required (such as HKID, address proof and income proof), you only have to upload the document once.
I applied for personal loans through a DBS branch, can I also submit the document online?
You can submit the documents online no matter your application is made through our branch, website or other channels.
How can I check my personal loans application status?
You can call our Customer Services Hotline at (852) 2290 8118 during office hours (9am-8pm).



Other submission methods

  • By Mail:
    DBS BANK (HONG KONG) LIMITED
    Attn: "Consumer Banking Operations (Unsec Loans App Proc)"
    8/F One Island East, 18 Wetlands Road Quarry Bay, Hong Kong
  • By Fax: Fax Number for Personal Loan Applications

Enquiries

  • Please call our Hotline (852) 2290 8118 during office hours (Monday to Friday 9am-6pm)