A message from Ajay Mathur, Managing Director, Head of Consumer Banking Group and Wealth Management, at DBS Hong Kong

Dear Customer,

We are here for you, now more than ever. That’s why we’ve been agile, responded quickly and implemented heightened measures when needed.

Since the COVID-19 outbreak, we’ve been keeping a close eye on the situation. Taking the care and safety of our customers and employees very seriously, we’ve dedicated our efforts and all necessary resources to ensuring you have the support you need during these unprecedentedly challenging times.

Precautionary measures at our branches such as wearing masks, pre-entry temperature screening, enhanced disinfection of facilities and spaced queuing continue to be in place. We strike a balance between safeguarding our customers’ well-being and addressing their banking needs with an appropriate level of branch operation. You can also count on our secure digital platforms to manage your finances.

We treasure our relationship with you the most in good and tough times. Together, we will come out stronger.

Yours sincerely,

Ajay Mathur
Managing Director
Head of Consumer Banking Group & Wealth Management
DBS Bank (Hong Kong) Limited


Our Support and Relief Measures

You’re not alone in these tough times. We understand your concern and are here to help by continuing our support and relief measures.

As part of our continued efforts to give customers peace of mind, DBS is delighted to partner with Manulife Hong Kong to provide additional benefits to all new and existing eligible customers who purchase Manulife’s individual insurance policies via DBS Bank. Eligible customers, including the life insured or policyowner, will receive FREE protection against vaccination side effects from 26 January 2021 or the policy effective date to 30 June 2021. No registration is required to enjoy the protection.

Learn more

Partnering with Chubb Insurance Hong Kong Limited, we are offering all DBS customers free COVID-19 Vaccine Protect with COVID-19 Vaccination adverse reaction protection and COVID-19 coverage.  Act now and apply by 30 June 2021 to enjoy the limited time offer.

Apply Now

Bank Anywhere


We do everything we can to back you up during this challenging time and would like to remind you of our digital capabilities that empower you to manage your bank accounts in a more flexible manner via DBS iBanking, DBS digibank HK and DBS Card+. Our security measures ensure safe online banking. Log in now and try our hassle-free DBS banking tools at your fingertips!

Don't have DBS digibank HK/ DBS Card+yet?

Learn more  For DBS clients using DBS digibank HK


Learn more  For DBS clients using DBS Card+


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Be secure online


We understand that mobility in the society is limited during the current situation, you may leverage our digital banking channels to handle most of your banking needs. More than ever, online habits may be built and preferred for shopping, payments, money transfer and even investing. Keeping you safe online is one of our top priorities.

Online security tips

NEVER share or reveal your personal data to any third parties. Fraudsters might use them to perform fraudulent transactions using your identity.

STAY AWARE of scam & fake emails. DO NOT download or install attachments from emails. DO NOT click any links in the email that mentions about relief measures on Coronavirus or information such as interactive maps or links but may steal your personal data.

REMEMBER to update your contact information such as home phone number, mobile phone number, email address, residential address, etc. so that our notifications reach you.

Your HKID, Bank Account Number, ATM Card, ATM PIN, Internet Banking/ DBS Digibank HK/ DBS Card+ User ID & Password, Credit card details should be kept in a safe place.

Pay attention to all notifications sent by the bank as there may be important messages that require you to act promptly.