A message from Ajay Mathur, Managing Director, Head of Consumer Banking Group and Wealth Management, at DBS Hong Kong

Dear Customer,

As Hong Kong faces the fifth wave of COVID-19 infections, DBS continues to closely monitor the situation and implement vital measures to keep our staff and customers safe.

Since the beginning of the pandemic, we have dedicated significant resources to adapting our business to the ‘new normal’, be it through strict health and safety protocols or improvements to our services. As you may be aware, special operational arrangements for our bank branches are in place, including revised opening hours and closures of several locations where necessary, because taking care of our employees and customers is our utmost priority.

Despite these changes, you can continue to access a seamless banking experience via our secure digibanking channels. Simply download the DBS digibank HK and DBS Card+ app to find helpful resources and manage your finances at your fingertips. By harnessing the power of data and AI, DBS delivers an intuitive and highly personalised digibanking experience, complete with smart analysis and custom alerts. We believe that banking should be available anytime, anywhere, and we will continue to innovate in order to remain agile for our customers amid the disruptions of the pandemic.

To ensure a seamless banking experience, be it offline or online, you may find helpful resources and manage your finances via our secure digibanking channels, DBS digibank HK and DBS Card+ apps anytime, anywhere.

We understand that COVID-19 has caused financial difficulties for many people, especially those working in vulnerable industries affected by recent regulations. As part of our relief measures for credit cardholders, we are providing late-fee waivers and 6 months’ interest-free instalments. We are also extending COVID-19 coverage for our insurance customers, giving you a peace of mind in case you have to travel during this challenging period.

It is our aim to deliver excellent service, no matter the circumstances. In these exceptionally trying times, we wish to reaffirm our commitment to providing the care and support you need. At DBS, we stand by you always.

Yours sincerely,

Ajay Mathur
Managing Director
Head of Consumer Banking Group & Wealth Management
DBS Bank (Hong Kong) Limited

   

Our Support and Relief Measures

Credit Card Payment Relief

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To ease your financial burden during the unprecedentedly challenging time, from 1 March 2022 until further notice, we will offer late credit card fee waiver for DBS Credit Cardholders who are employed in vulnerable industries recently impacted by the outbreak of covid-19. Customers can call our Customer Services Hotline 2290 8888 for details and request for late fee waiver.

 

Full Handling Fee Rebate for Credit Card Instalment

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Allowing more flexibility on your credit card payments. From 1-27 March 2022, we will offer full handling fee rebate upon successful application for 6-month Flexi Shopping interest-free instalments for your tax/insurance payment, supermarket/department store spending categories with DBS Credit Card. Please visit DBS Card+ for details.

 


COVID-19 Extension coverage on Travel Insurance

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To give you a peace of mind in case you need to travel, we are extending COVID-19 coverage for our TravellerShield Insurance, which includes Medical Expenses, Hospital Cash, Emergency Medical Evacuation and/or Repatriation, Trip Cancellation, Trip Curtailment and Return of Mortal Remains.

Learn more

 

 
 

Bank Anywhere

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We do everything we can to back you up during this challenging time and would like to remind you of our digital capabilities that empower you to manage your bank accounts in a more flexible manner via DBS digibank HK and DBS Card+. Our security measures ensure safe online banking. Log in now and try our hassle-free DBS banking tools at your fingertips!

DBS has made banking intelligent, intuitive, invisible.

Bank your way with DBS digibank HK. It’s all at your fingertips. With a single login, you can bank and invest with the app that is more intuitive than ever. Get your banking done on the go – whether it’s transferring money, paying your bills or investing. We’ll alert you with personalised reminders and investment opportunities with customised market insights and FX rates.

 




 

 

DBS Card+, an all-in-1 app that gives you personalised credit card and loan services for greater-than-ever financial flexibility. The features and intuitive design enable you to access what you want in seconds, get instant cash anytime anywhere - manage your credit cards, spending limit and get instant card and loan approval in just a few taps. You can even pamper yourself with a wide range of exclusive offers as you spend!

 



 

 

In the interest of the health and safety of our clients and staff from COVID-19, DBS Bank (Hong Kong) has adjusted its branch and Treasures Private Client Centre services until further notice. Please click here for more details. Customers are encouraged to continue to access their banking services via internet, mobile or phone banking.

 
 

Be secure online

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We understand that mobility in the society is limited during the current situation, you may leverage our digital banking channels to handle most of your banking needs. More than ever, online habits may be built and preferred for shopping, payments, money transfer and even investing. Keeping you safe online is one of our top priorities.

 

Online security tips

NEVER share or reveal your personal information and banking credential, including your Internet Banking/ DBS Digibank HK login ID & password, One-Time-Password (OTP) to any third parties. Fraudsters might use them to perform fraudulent transactions by using your identity.

STAY VIGILANT of scam and bogus calls. DO NOT download or install attachments from emails, SMS, or messaging applications. DO NOT click any links in the email, SMS or messaging applications that mentions about relief measures on COVID-19 or suspicious websites that may steal your personal information.

REMEMBER to update your contact information with the Bank such as home phone number, mobile phone number, email address, residential address, etc. so that our notifications reach you.

Your HKID, Bank Account Number, ATM Card, ATM PIN, Internet Banking/ DBS Digibank HK/ DBS Card+ user name & Password, Credit card details should be kept in a safe place.

Pay attention to all notifications sent by the Bank as there may be important messages that require you to act promptly.