Scan & Pay bills with a FPS QR code

Frequently Asked QuestionsNEW

What is Scan & Pay?

Scan & Pay is our mobile payment feature powered by Faster Payment System (FPS)*. Simply use DBS digibank HK to scan the FPS QR code provided by a merchant or payee and you can checkout, pay bills or transfer funds faster.

* Scan & Pay service is supported by Faster Payment System which is provided and operated by Hong Kong Interbank Clearing Limited.

Where can I use Scan & Pay?

You can use it to make purchases right at the merchants who accept FPS QR code for payment, or to pay utility or merchant bills with the FPS QR code printed on the bill statements, or to transfer funds to payees with the FPS QR code provided by them.

Generally, there should be a FPS logo within/beside the QR code supporting the FPS service. If you are not sure whether the QR code supports FPS service, please check with the payee/merchant.

How do I use Scan & Pay?

Simply activate the transfer limit , then you can start using it by tapping on the "Scan and Pay" button on the homepage of DBS digibank HK. For details, please visit

How to activate the transfer limit?
How to use Scan & Pay?

What is the maximum payment amount of Scan & Pay?

A daily limit up to HK$10,000 is shared between PayFast, eLaisee and Scan & Pay. You can set your preferred limit within HK$10,000 via DBS iBanking. If the payment amount exceeds your remaining daily transfer limit for Scan & Pay, we will debit the whole transaction amount from your daily transfer limit for “non-registered payee” to complete the Scan & Pay transfer, and it requires authentication with your Digital Token or Secure Device.

How to set up transfer limit via DBS iBanking?

I can't scan the QR code. What should I do?

Please check with the merchant/payee who provided the FPS QR code if the QR code supports the FPS service.

Is it safe to pay with Scan & Pay?

Scan & Pay transactions are authenticated with your login credentials at DBS digibank HK or biometric information. Upon completion of the transaction, you will also receive confirmation via SMS and email.

Questions related to scam prevention alert
  1. Questions related to scam prevention alert ?
    If I find my recipient’s FPS proxy ID is being flagged by the scam prevention alert, how can I remove it?
    The scam prevention alert is generated based on information collected from scam reports and recorded in the Scameter of the Hong Kong Police Force. Please contact them at [email protected] if you think the FPS proxy IDs are not tagged correctly.
  2. Will DBS be able to help remove my FPS proxy IDs from the scam prevention alert?
    No, DBS cannot do the deletion. The scam prevention alert is generated based on information collected from scam reports and recorded in the Scameter of the Hong Kong Police Force. Please contact them at [email protected] if you think the FPS proxy IDs are not tagged correctly.
  3. If I want to report a suspicious FPS proxy ID, what should I do?
    The scam prevention alert is generated based on information collected from scam reports and recorded in the Scameter of the Hong Kong Police Force. If you suspect a crime case has occurred, please report to the Hong Kong Police Force at a police station or via Hong Kong Police Force e-Report Centre.
  4. If there is no scam prevention alert message relating to my recipient, does it guarantee it is safe to transfer to him/her?
    No, it is not guaranteed. The scam prevention alert message will only be shown if the recipient’s FPS proxy ID is included in the scam reports provided by the Hong Kong Police Force. If there has not been any report to the Police against a particular FPS proxy ID, the proxy ID will not be included in the scam prevention alert.

    You are advised to always verify the payment details (including the recipient’s identity) of every single transaction before making payment.
  5. Why is my recipient’s FPS proxy ID previously not tagged in the scam prevention alert but now being tagged?
    The FPS proxy IDs flagged as "High Risk" in Scameter and included in the scam prevention alert are based on information collected from scam reports provided by the Hong Kong Police Force. If there has not been any report to the Police against a particular FPS proxy ID, the proxy ID will not be included in the scam prevention alert.
  6. What is the source of the scam prevention alert and how is my private information being protected?
    The scam prevention alert is generated based on information collected from scam reports and recorded in the Scameter of the Hong Kong Police Force. Please visit the webpage of Scameter for more details.
  7. Why I found my FPS proxy ID on the scam prevention alert when doing FPS transfer? I did not commit any crime!
    According to the record provided by the Hong Kong Police Force, your FPS proxy ID is related to a scam report. Please contact them at [email protected] if you think the FPS proxy ID is not tagged correctly.
  8. I discovered my recipient's mobile number has been flagged in Scameter. How come DBS did not alert me when I now try to make payment to this FPS proxy ID?
    The scam prevention alert is generated based on information collected from scam reports provided by the Hong Kong Police Force and updated from time to time on a daily basis. Please check again that the recipient is trustworthy before you proceed with the transaction.
  9. I discovered my recipient's mobile number has been flagged in Scameter. How come DBS did not alert me when I previously made payment to this FPS proxy ID?
    The FPS proxy IDs flagged as "High Risk" in Scameter and included in the scam prevention alert are based on information collected from scam reports provided by the Hong Kong Police Force. If there has not been any report to the Police against a particular FPS proxy ID, the proxy ID will not be included in the scam prevention alert.
Questions on the scope of scam prevention alert
  1. Why are scam prevention alerts generated only for FPS proxy IDs when I conduct online transfers but no scam prevention alert is generated for bank accounts? (the online Scameter offers search service of suspicious bank accounts too)
    The scope of the scam prevention alert mechanism in the first stage covers FPS proxy IDs. The scope will be reviewed from time to time.
Questions on operation of scam prevention alert

  1. How would I know if my recipient’s mobile number/ email address/ FPS Identifier is flagged for scam prevention alert?
    You can check from Scameter (cyberdefender.hk) to see if it is flagged as “High Risk”. When performing an FPS transaction with use of FPS proxy ID (i.e. mobile number, email address, or FPS Identifier) via DBS iBanking or DBS digibank HK app, a scam prevention alert message will be displayed for those FPS proxy IDs flagged in the scam reports provided by the Hong Kong Police Force. You are advised not to make any transactions to the recipient unless you have carefully verified the recipient’s identity and ensure that the recipient is trustworthy.
  2. If I confirm to DBS to proceed with an FPS transfer with FPS proxy ID (i.e. mobile number/ email address/ FPS Identifier) flagged as “High Risk” and subsequently realise I have been scammed, what should I do?
    If you suspect you have been scammed, you may visit a police station or the Hong Kong Police Force e-Report Centre to file a report. In tandem, please report the case to our Customer Services Hotline at (852) 2290 8888.
  3. If a recipient’s mobile number is flagged as “High Risk”, will his/her email address or FPS Identifier also be flagged by the scam prevention alert?
    The FPS proxy IDs flagged as "High Risk" in Scameter and included in the scam prevention alert are based on information collected from scam reports provided by the Hong Kong Police Force. If there has not been any report to the Police against a particular FPS proxy ID, the proxy ID will not be included in the scam prevention alert.
  4. Can I confirm and accept the scam prevention alert message and make FPS transfer to the FPS proxy ID on the scam prevention alert?
    Yes, you can, but please be reminded that the transaction has high risk of fraud. You are advised to always verify the payment details (including the recipient’s identity) of every single transaction before making payment.

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