The Digital Token is introduced to provide a secure way of performing transactions which require a higher level of authentication.

You can conduct transactions on DBS iBanking, DBS digibank or DBS iWealth® app such as adding a payee, paying bills, updating personal details and much more without the need of carrying a physical Secure Device.

 

Enhance your Digital Banking experience!

Digital Token - Always on hand, no more waiting

Always on hand, no more waiting

You are no longer required to carry your Secure Device or wait for SMS OTP. All you need is to use your mobile phone to authenticate your transactions in a safe and convenient method.

Digital Token - An extra layer of security

An extra layer of security

Once your Digital Token is activated, enhanced encryption can protect you against malware targeting mobile applications, with multi-layered protection when you log in. The Digital Token allows you to bank and trade safely, wherever you are.

Digital Token - Authenticate your high-risk transactions

Authenticate your high-risk transactions

Your Digital Token can authenticate every high-risk transaction conducted on both internet and mobile banking.+

Digital Token - Secure PIN in offline mode

Secure PIN in offline mode

If you are not covered by mobile data or WiFi networks, you can generate a Secure PIN manually from your Digital Token.*

+High-risk transactions include but are not limited to adding a payee, transferring funds to non-registered payees and updating your personal particulars.

*Please note that conducting high-risk transactions requires internet access using your mobile device to authenticate with Digital Token.

 

 

How to set up your Digital Token



If you do not see the setup screen, you can set up your Digital Token via the following steps:

  1. Log in to DBS digibank app or DBS iWealth® app
  2. Go to "Settings"
  3. Select "Manage Digital Token"

 

I have an existing physical Secure Device

1. Press and hold until you see a dash on the screen

2. Enter the 6-digit code sent to you via SMS on the physical Secure Device

3. Press to generate a Secure PIN and enter the Secure PIN into your mobile device

Digital Token - I have an existing physical Secure Device

 

If the Secure Device is not with you, simply tap on “I don’t have my Secure Device on hand” to use other authentication methods.

Digital Token - I have an existing physical Secure Device

 

I do not have a physical Secure Device

1. Enter the 6-digit email OTP sent to your registered email address

2. And enter the 6-digit SMS OTP sent to your registered mobile number

Digital Token - I do not have a physical Secure Device

 

I do not have a physical Secure Device or registered email address

1. Enter the registration code sent to your mailing address

2. And enter the 6-digit SMS OTP sent to your registered mobile number

Digital Token - I do not have a physical Secure Device or registered email address

 

 

How to use for Internet Banking

One Tap to Approve

For all internet transactions, simply launch the mobile banking app and tap “Digital Token” in the menu on the left of your mobile device to authenticate transactions with your Digital Token.

Digital Token - For Internet Banking

 

Manual Authentication

If you are not covered by mobile data or WiFi networks, manually generate a 6-digit Secure PIN with your Digital Token to authenticate certain internet transactions that require a higher level of authentication by selecting "Digital Token" from DBS digibank or DBS iWealth® app menu on the left before logging in.

Digital Token - Manual Authentication
 

How to manage my Digital Token

If you have registered your Digital Token, you may view the details such as the device name, model and Digital Token setup date, or deactivate it by selecting “Request” > “Manage Digital Token” via DBS iBanking.

This function is also available on your mobile banking app by selecting “Settings” > “Manage Digital Token” after logging in.

Digital Token - Manage my Digital Token

 

 

When to use

Transaction Types 
Banking ServicesFunds Transfer to Registered 3rd Party Account
  • Accumulated Transfer Amount ≥ HKD150,000
Funds Transfer to Non-Registered 3rd Party Account
Funds Transfer to Overseas Account and DBS Remit
Set up Standing Instructions
Payment ServicesBill Payment / e-Bill for Selected Merchant Categories*
(Registered payees)
  • Accumulated Payment Amount to Selected Merchants ≥ HKD150,000
Bill Payment / e-Bill for Selected Merchant Categories*
(Non-registered payees)
Set up Direct Debit Authorisation
Investment ServicesSecurities Trading
  • View / Trade Investment Fund
  • View Order Status
  • Enquire Transaction History
  • Subscribe / Redeem / Switch Investment Fund
eIPO Shares Subscription
eStatement / eAdviceeStatement / eAdvice Change
Customer ServicesUpdate Personal Details
View and Change DBS iBanking Daily Limit (Increase Limit)
Change Security Setting
Alert ServicesSetup / Amend / Delete My Alerts
Update My Alert Contact

*Selected merchant categories include Banking and Credit Card Services, Credit Services, Securities Broker, and The Hong Kong Jockey Club.

 

Frequently Asked Questions

The Digital Token is a security enhancement, which enables you to use your mobile phone to authenticate all your bank transactions, both online and on your Mobile.


Yes, if you have a physical Secure Device, please keep it securely for backup, such as a login password reset.


The Digital Token increases the security of your DBS digibank or DBS iWealth® app with enhanced encryption security and multi-layered protection against malware targeting mobile applications.


Since your Digital Token is linked with your mobile device instead of your SIM card, no special arrangement is needed after you have changed the SIM card or mobile phone number on your device with your registered Digital Token.

If you have changed your mobile phone number, please update bank records via DBS iBanking. Your Digital Token or physical Secure Device is required when updating personal information.


For account security purposes, an email OTP will be sent to your email address when you conduct first-time high-risk transaction (e.g. add a payee).


The Digital Token works on any mobile device with iOS 9.0 or higher (for Apple iOS Devices) or v4.4 or higher (for Android Devices).

If the Digital Token is not supported on your mobile device, DBS digibank or DBS iWealth® app will not display any messages about your Digital Token. Please request a physical Secure Device via DBS iBanking.

For your account security, we suggest you use the latest versions of the operating system, applications and browser.


Your DBS digibank or DBS iWealth® app is accessible only with your username and password, or biometrics. If you have lost your mobile device, simply:

Log in to DBS digibank or DBS iWealth® app and perform the one-time setup on your new mobile device. Upon setting up your token on a new mobile device, the Digital Token will be automatically disabled on your lost device.

You may also log in to DBS iBanking to deactivate your registered Digital Token.

Alternatively, you may reach out to our 24-Hour Customer Service Hotline on 2290 8888 to disable your Digital Token immediately.


High-risk transactions include but are not limited to adding a payee, funds transfer to non-registered payee, and updating your personal particulars.


No. For account security purposes, you are only allowed to set up your Digital Token on one mobile device.


For your security, if you have logged in using biometrics, your DBS iBanking password is required as an additional form of authentication for high-risk transactions.

As good practice, you are advised to remove all other stored fingerprints on your mobile device as these can be used to access your mobile banking app.


To ensure you receive timely push notifications each time you transact on internet banking, please enable push notifications in your settings and ensure your mobile device has good network connectivity.

If you do not receive any push notifications, you may simply launch your mobile banking app and there will be screen prompts to guide you to your pending authentications.

If the issue of not prompting any authentication message persists, you may select "Digital Token" from DBS digibank or DBS iWealth® app left-hand menu before logging in or restart the application and try again.


Yes, simply launch your DBS digibank or DBS iWealth® app and there will be on screen prompts to guide you to your pending authentications.

If the issue of not prompting any authentication message persists, you may select "Digital Token" from DBS digibank or DBS iWealth® app left-hand menu before logging in or restart the application and try again.


You can enable push notifications by following steps:

Go to “Settings” → Select “Notifications” → Select “DBS digibank” or “DBS iWealth” → Turn on “Notifications”


You can still use your Secure Device to authenticate the transactions conducted on internet and mobile banking.


A Secure Device is not necessary to set up your Digital Token. You may set up your Digital Token by receiving a One Time Password from your email and SMS.

If you have lost your Secure Device, please reach out to our 24-Hour Customer Service Hotline on 2290 8888 to disable your Secure Device.


By opting out of Digital Token, you will not be able to perform designated internet and mobile banking transactions.

But you can set this up later by logging in to DBS digibank or DBS iWealth® app and selecting "Settings" > "Manage Digital Token" anytime.


The Digital Token works on any mobile device with iOS 9.0 or higher (for Apple iOS Devices) or v4.4 or higher (for Android Devices).

For your account security, we suggest you use the latest versions of the operating system, applications and browser.


With your Digital Token, you may update your email address in “Update Personal Details” via DBS iBanking.

However, you will need to verify this once with the additional One Time Password sent to your current email address for your first-time high-risk transaction with your Digital Token.

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