Bank with Ease

DBS Phone Banking Services

Live life at your own pace. Manage your finances with DBS Phone Banking Services.


  • Immediate assistance from customer service officers
  • Free of charge

Set up Personal Menu

  • The Personal Menu Services enable you to access your DBS Account information more readily.

Step 1: Call (852)2290 8888
Step 2: Select language
Step 3: Press 2 – 1 > enter your PBS Account Number > enter your PIN > then press 4 – 2
Step 4: Select max 5 services at your choice
For example:
Press 1 – 01 to select “Account Balance Enquiry”
Press 2 – 28 to select “Foreign Currency Exchange Rate Enquiry”
Press 3 – 02 to select “Same Currency Fund Transfer”

27 services at a glance

Account Related Services and Foreign Currency Exchange
01. Account Balance Enquiry
02. Same Currency Fund Transfer
03. Foreign Currency Exchange
04. Registered Account Fund Transfer
Time Deposit Services
05. Time Deposit Enquiry
06. Open New Time Deposit
07. Change Time Deposit Maturity Instruction
Credit Card Services
08. Credit Card Balance Enquiry
09. Credit Card Payment
10. Credit Card Cash Advance
Cheque Related Services, Transaction History Enquiry and Bill Payment
11. Cheque Status Enquiry
12. Stop Cheque Payment
13. Transaction History Enquiry
14. Bill Payment
Request Statement and Cheque Book
16. Request Monthly Statement by Post
17. Request Cheque Book
Change PBS PIN and Fax Number
19. Change PBS PIN
Market Information Enquiry
21. Stock Price Enquiry
22. Hang Seng Index Enquiry
23. Hang Seng China-Affiliated Corporations Index Enquiry
24. Hang Seng China Enterprise Index Enquiry
Securities Related Services
25. Securities Trading
26. Trading Order Status Enquiry
27. Securities Account Portfolio Enquiry
Rate Enquiry
28. Foreign Currency Exchange Rate Enquiry
29. Deposit Rate Enquiry
Branch Network and PBS User Menu Enquiry
30. Branch Network Enquiry

Daily Limit

Transaction ItemDaily Limit
Bill PaymentHK$200,000
(HK$50,000 per Transaction)
Registered AC Transfer (within Bank)HK$50,000
Registered AC Transfer (other Bank)HK$50,000
Third-party Credit Card PaymentHK$50,000
Own Credit Card PaymentNo Limit
Credit Card Cash AdvanceHK$6,000
FX Transfer

(HK$1,500,000 or equivalent per transaction)

How to Apply

Useful links

Customers are advised not to leave their bank cards unattended in public areas, including public lockers. Fraudsters may be able to steal / duplicate bank cards and then impersonate bank staff to obtain cardholders' ATM Personal Identity Number ("PIN") or the Telephone Identity Number ("TIN") for phone banking services. Please note that DBS staff will NOT ask customers for their PINs or TINs - for any purpose.

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