Frequently Asked Questions

There is no limit on the number of cards a customer may apply for. For each card, you may apply for up to 6 supplementary cards.

There is no expiry date for DBS$ of DBS Eminent Card, DBS Platinum Credit Card, DBS Gold Card, DBS Classic Card, DBS Titanium Card, The DBS Black Card and DBS mc MasterCard; while DBS$ of Manulife VISA Gold, Manulife VISA Classic, Cable Power VISA Gold and Cable Power VISA are valid for up to 1 year.

Yes. AAVS transactions will be eligible for DBS$ Reward Scheme: Every HK$250 spending = DBS$1.

You can enjoy up to a maximum of 60 days interest-free repayment period provided that there is no unsettled outstanding balance in the previous statement.

You can get cash advance at the JETCO ATMs in Hong Kong and Macau by using your Credit Card ATM PIN (Personal Identification Number), or you can visit any of our DBS Bank branches during office hours. Daily limit for cash advance is HK$15,000, subject to the available limit of your credit card. For each cash advance transaction, a handling fee and an administration Fee will be charged (in accordance with the applicable Fee Schedule amended from time to time).

Card transactions which are effected in currencies other than HK dollars will be debited to the Card Account after conversion into HK dollars. The foreign currency transaction will be subjected to VISA/MasterCard/American Express applicable exchange rate on processing date plus 1.95% as a Foreign Exchange Rate Adjustment. It includes 1% cross border conversion fee charged by VISA/MasterCard.

Finance Charges - If you do not pay the total outstanding balance by the payment due date, a Finance Charge will be applied to the outstanding balance. This is calculated on a daily basis at a prevailing interest rate as shown on the applicable Fee Schedule and Credit Card Monthly Statement.

Late Charges - If you do not pay the minimum payment by the due date, a Late Fee will be billed to your card per statement cycle (in accordance with the applicable Fee Schedule amended from time to time).

As soon as you notice a transaction on your statement that you find problematic, call our 24-hour Credit Card Customer Services Hotline on (852) 2290 8888 for assistance.

You should contact the respective merchant to cancel the duplicate transaction and call our 24- hour Credit Card Customer Services Hotline on (852) 2290 8888 for assistance.

You should contact the merchant to cancel the instruction directly.

You may use the credit balance to offset the coming outstanding balance of that credit card account. Otherwise, you need to fax or mail us a written request for arranging the refund in accordance with your instruction by:

1. Transfer the credit balance to your other DBS credit card accounts for setting off repayments OR
2. Transfer the credit balance to your DBS banking account OR
3. Withdraw the credit balance by Cashier’s Order (HK$100 per cashier’s order) (in accordance with the Fee Schedule amended from time to time)

You should immediately report it to our 24-Hour Credit Card Customer Services Hotline on (852) 2290 8888, select language and then press 1, 1.

For security reasons, your replacement card for the lost card will bear a new card number. You have to notify the merchants concerned to use the new card number to ensure uninterrupted and correct processing of all Direct Debit Authorizations. For PPS, you have to re-register with the new card number to ensure proper payment processing.

If you wish to increase your credit limit, you will have to provide us with your latest income proof and fill the "Cardholder Request Credit Line Adjustment Form". We shall notify you of the result in writing once available.

You can request to link up your DBS bank account with your DBS Credit Card by filling the "Application for Addition of Bank Account(s) to Extend Credit Card For Use in ATMs/Point Of Sale, Customer Services Hotline And Other Terminals Form". You can then use the ATM, Point of Sales, Customer Services Hotline and related services of ATM.