Spending Protection & Useful Information
| Shopping Protection | When you encounter situation(s) such as having received damaged or defective goods, or the goods or services being not matched with what was described, or not having received the goods or services ordered, you should contact the merchant which sold you the goods or services immediately and resolve any complaints about such goods or services directly with the merchant. If you cannot resolve the matter with the merchant or are unable to contact the merchant because it has ceased business, you can contact us for assisting you to dispute the transaction through the chargeback mechanism provided by the relevant card association. The chargeback mechanism is a form of customer protection provided by the relevant card association which allows cardholder to file a complaint regarding disputed transactions. Once the cardholder files a dispute, the card issuing bank will conduct an investigation into the complaint by requesting the concerned merchant to submit proof through its bank (“card acquiring bank”). Once the chargeback request is proven to be valid, the card acquiring bank will refund the disputed transaction amount to the cardholder via the card issuing bank. Cardholder may be charged with a processing fee by the relevant card association in certain circumstances. Examples of chargeback:
Cardholder should pay special attention to the chargeback time limit, and submit before expiry of the time limit the chargeback request together with the relevant supporting documents to the card issuing bank for processing. For more details, please refer to Help & Support > Dispute transaction. Important Note: |
| Fraud Transaction Protection | If you find any doubtful or unauthorized transactions in your statement, call our DBS Credit Card 24-hour Customer Services Hotline at (852) 2290 8888 immediately. Upon receipt of your request; on a case-by-case basis subject to our approval, we may withhold your payment of the relevant transaction until an investigation is concluded . However, please note that if it is found to be a valid transaction after investigation, we shall re-impose the applicable finance charges for the period starting from the date when the relevant transaction should have been paid. Important Notes:
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| Superior Line of Credit | DBS COMPASS VISA offers you generous spending limits for maximum financial flexibility. You may also request for an instant temporary credit limit increase* anytime you want. Please download and complete the Credit Card Line Increase/Reduction Request Form and return to us with copy of your current income proof via fax to (852) 2235 5901. *Not applicable to cash advance and subject to final approval of DBS Bank (Hong Kong) Limited |
| VISA Plus Global Service | You can withdraw local currencies anywhere in the world through ATMs bearing the logo  from your pre-registered DBS Bank HKD Savings or Current Account with your DBS COMPASS VISA*
*A HK$25 handling fee applies for each transaction made and details will be recorded in your passbook or bank statement. |
| Frequently Asked Questions | |
| DBS Personal Credit Card Terms and Conditions | |
| Key Facts Statement | Click here for details |
| Fee Schedule | |
| Others card features and benefits | Click here for details |
| Unlimited up to 1% COMPASS Dollar rebate | 1% COMPASS Dollar rebate offer will be valid till 3 Jan 2024. Please visit here for details. |
