Frequently Asked Questions for Pay with DBS$/COMPASS Dollar to Redeem Designated Hotel Stays

  1. Why do I need to register for “Pay with DBS$/COMPASS Dollar” function via Agoda designated website?

    You are required to register for "Pay with DBS$/COMPASS Dollar" function by following the instructions on designated Agoda website before making the payment in order to enjoy the offer.

  2. Which are the applicable DBS Credit Cards available for registering for “Pay with DBS$/COMPASS Dollar” function on Agoda designated website?

    DBS Credit Cards (excluding DBS Live Fresh Cards, Business Card and Private Label Card), DBS Co-branded Cards and DBS COMPASS VISA which have been enrolled into “DBS$ Redemption Scheme” under the “DBS$ Reward Scheme” are available for registering for “Pay with DBS$/COMPASS Dollar” function on designated Agoda website. Please note that the use of applicable DBS Credit Cards is subject to the DBS Personal Credit Card Terms and Conditions.

  3. Which Agoda services’ spending is available for “Pay with DBS$/COMPASS Dollar” function?

    It is only available for booking hotel room with “Pay Now” and “Non-Refundable” tags on designated Agoda website.

  4. Why I can’t see “Pay with DBS$/COMPASS Dollar” function when I make the booking via Agoda app?

    The function is not applicable to any transactions made via Agoda app.

  5. Can I offset my eligible transaction with “Pay with DBS$/COMPASS Dollar” function after payment?

    No. Upon successful registration for the function of "Pay with DBS$/COMPASS Dollar", cardholders are required to select the amount of DBS$/COMPASS Dollar to be redeemed/used immediately before making an eligible transaction.

  6. Do I need to use the same DBS Credit Card for registering for “Pay with DBS$/COMPASS Dollar” function and payment?

    Yes. For avoidance of doubt, the payment has to be made directly with the Applicable Credit Card without via any e-wallet or third party payment applications/platforms. Payments made via Apple Pay, Google Pay, Alipay HK or any other e-wallet are not applicable and shall not be considered as Eligible Transactions.

  7. If the transaction with DBS$/COMPASS Dollar redemption has been reversed/cancelled immediately, how will the used DBS$/COMPASS Dollar be processed?

    The used DBS$/COMPASS Dollar will be refunded to your Credit Card account immediately due to instant refund/cancellation of transactions.