Need Help – Funds Transfer

• Funds Transfer Cut-Off Time
• Funds Transfers to My DBS Accounts
• Funds Transfers to Other Local Recipient
• PayFast, Scan & Pay and receiving funds with your mobile number / email address
• Funds Transfers to Other DBS Accounts
• Setting Up a Standing Instruction
• Exchange Currency
• Manage Scheduled Currency Exchange
• Amend Nickname of Registered Payee
• Funds Transfer Schedule Summary

 

Funds Transfer Cut-Off Time

For Funds Transfer to My DBS Account & Other DBS Account

	Currency	Submission Time of Instruction		To be processed by
Between Wealth Management Accounts	Same Currency	Mon - Sun	24 hours	Real time
	Currency Exchange^
Between Wealth Management Accounts & Banking Accounts#*	Same Currency	Mon - Sun	24 hours	Real Time
	Currency Exchange^
Between Banking Accounts#	Same Currency	Mon - Sun	24 hours	Real time
	Currency Exchange^

^# “Banking Accounts” are Savings Account, Current Account, Save & Cheque Account, Multi-Currency Savings Account.

^{^} Every day between 4:55 am and 7:00 am, currency exchange service is unavailable for regular system maintenance.

^* Same currency transfer and currency exchange services between Wealth management Accounts and Banking Accounts are unavailable from 11:59pm on every last bank business day of the month to 03:00 am on the first bank business day of next month.

For Funds Transfer to Other Local Recipients

	Submission Time of Instruction		To be processed by	Funds to be received
Transfer Now (via Faster Payment System)	Mon - Sun	24 hours	Real time*	Real time*

* The exact timing of crediting funds to recipient's account will be subject to the operation of recipient bank.

For details of our general system maintenance, please click here.

 

Funds Transfers to My DBS Accounts

You can transfer HKD or other currencies between your various DBS Bank accounts.

• For funds transfers made from a credit card or Cashline Revolving Loan account, finance charges will be charged from the date of transfer until the date of actual repayment. Funds transfer made from a credit card is a cash advance. Handling fee and administration fee applicable to cash advance apply here.
• The maximum allowable amount on an instant funds transfer to a Cashline Revolving Loan / Credit Card account is HK$999,999 per transaction, scheduled funds transfers are not accepted.
• For scheduled funds transfers to a My DBS Account, the transaction date can be set up to 60 days in advance.

 

Funds Transfers to Other Local Recipient

You can transfer funds to a third party account held at other local banks in HKD and CNY.

• The daily limit for funds transfers to non-registered third party accounts will be reset to HK$0 if no such transaction is conducted for 12 months.
• You can schedule a funds transfer up to 60 days in advance. Please ensure sufficient funds are held in your bank account 1 business day before the scheduled date, or the transaction will be rejected.
• No funds transfers can be made from Cashline Revolving Loan / Credit Card accounts to other local bank accounts.
• DBS iBanking and DBS digibank HK share the same daily limit and registered payee list.

To transfer foreign currency to other local bank accounts, please go to “Transfer” > “DBS Remit and Overseas Transfer” and select “Hong Kong” as your destination. Please refer to the Bank Charges Schedule for details of service charges.

Notes:

• Please ensure the recipient and transfer details are correct before you submit the transaction. Once you have submitted the transaction, it cannot be cancelled. If a wrong transaction has been submitted, please download the mis-transferred fund recall request form here and return the completed form to our branches or call (852) 2290 8888 for assistance.
• If you have received funds that are mis-transferred to you, you should immediately contact us at (852) 2290 8888 to arrange the return of funds. You may have criminal liability if you do not return the mis-transferred funds.

 

PayFast, Scan & Pay and receiving funds with your mobile number / email address

• PayFast is an electronic fund transfer service on both DBS iBanking and DBS mobile banking apps supported by Faster Payment System (FPS) that allows you to transfer HKD instantly* to a recipient using the recipient's designated mobile number or email address instead of his/her bank account number.
• Scan & Pay is our mobile payment feature powered by Faster Payment System (FPS)*. Simply use DBS digibank HK app to scan the FPS QR code provided by a merchant or payee and you can checkout, pay bills or transfer funds instantly*.
• A recipient can receive funds as long as he/she has bank account in Hong Kong and has registered his/her mobile number or email address with Faster Payment Service.
• You can activate the transfer limit shared between PayFast, eLaisee and Scan & Pay via DBS iBanking or DBS digibank HK. After login, under "Transfer", select "Transfer Settings". During activation, you will be required to use Digital Token or secure device for authentication.
• The maximum daily limit for shared between PayFast, eLaisee and Scan & Pay is HKD 10,000. You can set your desired limit via DBS iBanking. If the payment amount exceeds your remaining daily transfer limit for PayFast, eLaisee and Scan & Pay, we will debit the whole transaction amount from your daily transfer limit for “non-registered payee” to complete the PayFast, eLaisee and Scan & Pay transfers, and it requires authentication with your Digital Token or Secure Device.
• You can register your mobile number or email address via DBS iBanking or DBS digibank HK. During registration, you will be asked to select the DBS account that you want to link to your mobile number or email address. Once registered, your designated DBS account will be your default account for receiving funds.

* The exact timing of crediting funds to recipient's account will be subject to the operation of recipient bank.

PayFast service is supported by Faster Payment System which is provided and operated by Hong Kong Interbank Clearing Limited.
Use of PayFast or related bank services supported by Faster Payment System are subject to terms and conditions. Please refer to the terms and conditions relating to Faster Payment System under the Bank Account and Services Terms and Conditions.

Notes:

• Please ensure the recipient and transfer details are correct before you submit the transaction. Once you have submitted the transaction, it cannot be cancelled. If a wrong transaction has been submitted, please download the mis-transferred fund recall request form here and return the completed form to our branches or call (852) 2290 8888 for assistance.
• If you have received funds that are mis-transferred to you, you should immediately contact us at (852) 2290 8888 to arrange the return of funds. You may have criminal liability if you do not return the mis-transferred funds.
• If you have not performed any PayFast/ eLaisee/ Scan & Pay transactions within the last 12 months via our online or mobile banking services, the PayFast daily limit (shared by PayFast, eLaisee and Scan & Pay) will be reset to HK$0 automatically. For details, please visit go.dbs.com/hk-limit-en.

 

Funds Transfers to Other DBS Accounts

You can transfer funds to a third party account held at DBS Bank in HKD.

• The daily limit for funds transfers to non-registered third party accounts will be reset to HK$0 if there is no corresponding transaction for 12 months.
• You can schedule a funds transfer up to 60 days in advance. Please ensure sufficient funds are held in your bank account at least 1 business day before the scheduled date, or the transaction will be rejected.
• No funds transfers can be made from Cashline Revolving Loan / Credit Card accounts to third party DBS accounts.
• DBS iBanking and DBS digibank HK share the same daily limit and registered payee list.

 

Setting Up a Standing Instruction

Simply fill in your application details in English and click on "Submit" to proceed. Your request will normally be processed within 3 bank business days.

Notes:

1. Where the Payment Cycle is set to daily execution: If any Payment Date falls on a day which is not a bank business day, the transfer scheduled to be made on that Payment Date will be cancelled.
2. Where the Payment Cycle is set to monthly execution: If any Payment Date falls on a day which is not a bank business day, the transfer scheduled to be made on that Payment Date will be postponed to the next bank business day. If any Payment Date falls on the last working day of the month and that is a Saturday, the standing instruction will be executed on the preceding bank business day. If the final Payment Date falls on a day that is not a bank business day, the transfer scheduled to be made on that Payment Date will be cancelled.
3. Where a standing instruction involves foreign exchange: If the Bank is unable to execute the standing instruction due to insufficient funds in the debit account on any Payment Date, the standing instruction will be terminated and any uncompleted instructions under this standing instruction will be cancelled.

Please refer to the Bank Charges Schedule for details of service charges.

If you wish to amend a standing instruction in future, please download the Standing Instruction Amendment Form. Complete it and return it to any of our branches for processing.

 

Exchange Currency

You can exchange currencies between your DBS Bank accounts.

• Scheduled currency exchange is not available for currency exchanges made from a Cashline Revolving Loan / credit card account.
• The transaction date for scheduled currency exchanges can be scheduled up to 60 days in advance.
• If a scheduled currency exchange transaction cannot be completed, you will receive a notification in "Messages".

 

Manage Scheduled Currency Exchange

You can amend or delete a pending currency exchange by selecting the scheduled currency exchange under "Transfer" > "Exchange Currency" > "Manage Scheduled Currency Exchange".

You can view "All", "Completed", "Pending", "Rejected" or "Cancelled" scheduled currency exchanges under "Transaction status".

Notes:

• If a scheduled currency exchange transaction cannot be completed, you will receive a notification in "Messages".
• You are recommended to submit your request at least 1 business day before the Transaction Date.

 

Amend Nickname of Registered Payee

To amend the nickname of your registered third party payee, simply click “Amend” and then enter a new nickname to proceed.

Note: DBS iBanking and DBS digibank HK share the same registered payee list.

 

Funds Transfer Schedule Summary

To amend or delete a pending funds transfer, please select the scheduled funds transfer and click on "Amend" or "Delete" to proceed. You are recommended to submit your request at least 1 business day before the Transaction Date. You can select "All", "Completed", "Pending", "Rejected" or "Cancelled" scheduled funds transfer(s) in "Transaction status".

Note: DBS iBanking and DBS digibank HK share the same funds transfer schedule summary.