The reason of declined transaction

You may check your available credit limit, card status, or ensure you are using valid credit card for spending.

For declined transactions, there are few reasons may cause you cannot make it through as below:

Insufficient credit limit

You may not have sufficient credit limit of your credit card to get your transaction done, therefore you can check you latest available credit limit through the methods as below:

DBS Omni (Available on the App Store and Google Play)

  1. Login to DBS Omni on your phone

  2. Click “Menu Bar” icon at the upper left corner and select “Home” from the pull out navigation panel on the left of the screen

  3. Scroll down to the “Available credit limit” card see the available credit limit

 

DBS iBanking

  1. Click here to login DBS iBanking (New to DBS iBanking? Click here and press “Get Started”)

  2. Choose “Cards” at the top bar menu

  3. Choose “Credit Card Summary” from the pull down menu of “Cards”

  4. Click a credit card under “Credit Card Accounts at a glance”, scroll down and you can see “Available Credit Limit”

 

DBS mBanking

  1. Login DBS mBanking

  2. Press “Accounts” at the bottom menu bar

  3.  Select credit card under “Credit Card Accounts”

  4. Then you can see “Available Credit Limit” of your credit card

Solution:

  • You may request to increase your credit limit with latest income proof, or make payment to your credit card to release credit limit.

Card Status - Missing credit card payment

You may forget to make payment for your credit card before or on due date, therefore you can check your total credit card balance through the methods as below and settle the payment as soon as possible:

DBS iBanking

  1. Click here to login DBS iBanking (New to DBS iBanking? Click here and press “Get Started”)

  2. Click “My Accounts”

  3. Click “Credit Cards” from the pull down menu of “My Accounts”

  4. Then you can see the “Current Balance” of each credit cards

 

DBS mBanking

  1. Login DBS mBanking

  2. Click “Accounts” at the bottom menu

  3. Select credit card under “Credit Card Accounts”

  4. Then you can see “Current Balance”

Invalid Credit Card

You may use the credit card which is expired already. Please check your credit card expiry date. If you receive your new card already, you can activate your card through online and hotline.

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