Secure device damaged
If your secure device is damaged, you could request replacement through DBS iBanking.
If your secure device is damaged, you can request replacement following the steps below:
Login to DBS iBanking
Select “Request” at right of the top menu
Select “New Secure Device”
Input the “One time password” you received on your phone, then click “ Next”
Select “Replacement” in Request/Replacement Reason choice, select the request reason “Damage” , then click “Next”
You have successfully requested a new Secure Device.
Replacement, due to damage, will be subject to a HKD$100 fee
The new secure devices will send to you within one week
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