Request a new secure device

If you are an existing DBS iBanking customer, you can request a new secure device through DBS iBanking or our branches.

If you are an existing DBS iBanking customer and didn’t apply secure device before, you can request a new secure device through DBS iBanking following the steps below

DBS iBanking (Highly recommend)

  1. Login to DBS iBanking

  2. Select “Request” at right of the top menu

  3. Select “New Secure Device”

  4. Input the “One time password” you received on your phone,then click “ Next”

  5. Select “ New Request”  in Request/Replacement Reason choice,  then click “Next”

 You have successfully requested a new Secure Device.

Note:

  • The new secure devices will send to you within one week

Branch

  • You can go to branches in person to request new secure device

Note:

  • The new secure devices will send to you within one week

If your secure device is damaged or out of battery, you can request replacement following the steps below

DBS iBanking (Highly recommend)

  1. Login to DBS iBanking

  2. Select “Request” at right of the top menu

  3. Select “New Secure Device”

  4. Input the “One time password” you received on your phone,then click “ Next”

  5. Select “Replacement”  in Request/Replacement Reason choice, select the request reason (Battery Flat/Lost/Damage) , then click “Next”

You have successfully requested a new Secure Device.

Note:

  • Replacement, due to loss or damage, will be subject to a HKD$100 fee

  • The new secure devices will send to you within one week

Branch

You can go to branch in person to request new secure device

Note:

  • Replacement, due to loss or damage, will be subject to a HKD$100 fee

  • The new secure devices will send to you within one week

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