Find answers to product related queries and issues
What is a One Time Password (OTP)? An OTP is a security feature in DBS iBanking, a password sent by us to your registered mobile phone number via Short Message Service (SMS).
What is DBS iBanking? DBS iBanking is a one-stop online banking service provided by DBS Bank (Hong Kong) Limited that allows you to access your bank accounts and perform various transactions at any time and from anywhere.
First login to DBS iBanking You can activate your DBS iBanking and mBanking services using your card number or username or secure devices.
Request a new secure device If you are an existing DBS iBanking customer, you can request a new secure device through DBS iBanking or our branches.
Unlock DBS iBanking You can unlock your DBS iBanking by resetting DBS iBanking password using your card number, username or secure devices.
Lost secure device Please contact our 24-hour Customer service hotline to deactivate your lost secure device immediately.
Secure device damaged If your secure device is damaged, you could request replacement through DBS iBanking.
General enquiries of Alert Service Alert Service provides you with instant notifications of your banking and/or investment activities status. You can choose to be notified by e-mail or Short Messaging Service (SMS) when certain transactions have taken place.