Help & Support
Find answers to product related queries and issues
Apply credit card
Activate credit card
Manage credit limit
Credit card payment
Add value service
Replace/Lost credit card
Cancel credit card
Add card to Apple Pay Wallet
You can add your supported DBS credit cards on iPhone, iPad and Apple Watch.
Delete card from Apple Pay
You can delete your supported credit card in iPhone, iPad and Apple Watch.
Introduction of Apple Pay
With Apple Pay, you now have an easy, secure, fast and convenient way to make purchases in stores and online using the iPhone, Apple Watch or iPad.
If your iPhone, Apple Watch or iPad with Apple Pay is lost or stolen
If you lose your iPhone, Apple Watch or iPad with Apple Pay or think it might be stolen, you can use “Find My iPhone” app to remove credit card information.
Making payment with Apple Pay
You can use Apple Pay with your iPhone, Apple Watch, iPad at supported merchants.
Security of Apple Pay
Apple Pay protects your personal information, transaction data, and credit card information with industry-leading security.
Add card to Android Pay
You can add your supported DBS credit cards on Android device.
Delete card from Android Pay
You can delete your supported credit card from Android device.
If your Android device is lost or stolen
If you lose your Android device with Android Pay or think it might be stolen, you can use Android Device Manager to lock your device or erase all information.
Introduction of Android Pay
Android Pay is a simple and secure way to pay with your Android phone using the NFC (Near Field Communication) feature on your phone.
Make payment with Android Pay
With Android Pay, you can make quick and easy purchases with your phone in stores and supported apps.
New to DBS Omni
DBS Omni is a brand new card companion digital platform, available for access via mobile application and website. You can manage and access their daily cards related transactions at a glance.
Annual income requirement for principal credit card application
You need to meet the annual income requirement to apply a principal credit card.
Check application status
You can check your application status online and we will send you SMS upon the approval of your credit card application.
Required documents for principal credit card application
You need to prepare the required documents, e.g the copy of identity document, address proof and income proof etc. to apply principal credit card.
Required documents for supplementary credit card application
You need to provide the copy of HKID of supplementary applicant with principal cardholder and supplementary applicant signatures.
Submit missing credit card application documents
You can submit the missing documents online after you submit your credit card application.
Activate your new credit card
Once receiving the new credit card, you can activate your card through our website or hotline.
Check DBS$/COMPASS Dollar balance
You can check your DBS$/COMPASS Dollar balance through DBS Omni, DBS iBanking and DBS mBanking etc.
COMPASS Dollar reward scheme
You can earn 1% COMPASS Dollar rebate at designated merchants. Enjoy a 0.4% COMPASS Dollar rebate at all other merchants. COMPASS Dollar can be redeemed instantly as cash at designated merchants with no expiry.
Earn COMPASS Dollar with eligible spending
You can earn COMPASS Dollar with local and overseas retail spending.
Earn DBS$ with eligible spending
You can earn DBS$ with local and overseas retail spending.
New DBS$ reward scheme
New DBS$ reward scheme will be effective from 1 December 2016, you can earn DBS$ 1 for every HK$250 spending.
Redeem Asia Miles
with COMPASS Dollar
You can redeem Asia Miles
with COMPASS Dollar through DBS Omni.
with DBS$ under current conversion rate
From now till 31 January 2017, you can still redeem Asia Miles
with DBS$ using current conversion rate through DBS iBanking.
Redeem Asia Miles
with DBS$ under new conversion rate
New conversion rate will be effective from 1 February 2017, for all DBS credit cards (except DBS Black WorldMaster Card), you need to use DBS$72 to get 1,000 miles.
Redeem Cash Rebate with DBS$
You can get cash rebate with DBS$ through DBS$ cash rebate scheme or apply through iBanking.
Redeem flight tickets/book hotel with DBS$ (For DBS principal master card only)
You can redeem flight tickets or book hotel through iGo rewards platform with your DBS$.
Redeem Gift Coupon with COMPASS Dollar
You can redeem gift coupon with COMPASS Dollar through DBS Omni.
Redeem Gift Coupon with DBS$
You can redeem gift coupon with DBS$ through DBS iBanking.
Redeem Goods in eShop with COMPASS Dollar
You can use COMPASS Dollar to redeem goods through DBS Omni.
Redeem Phoenix Miles with DBS$
You can redeem Phoenix Miles with DBS$ through DBS iBanking.
Cancel duplicate/recurrent credit card transaction
You should contact the respective merchant to cancel the duplicate or recurrent transaction.
Deal with credit balance on my credit card
You may use the credit balance to offset the coming outstanding balance of that credit card account.
Check transactions details
You can simply check your credit card transactions details through DBS Omni, DBS iBanking and DBS mBanking.
Deal with refund transaction
You may check related merchants for further details on refund transactions details.
Exchange rate and handling fee of overseas transaction
You can check the exchange rate through VISA and MasterCard website, and we have overseas handling fee which is 1.95% per every foreign currency transaction.
The reason of declined transaction
You may check your available credit limit, card status, or ensure you are using valid credit card for spending.
Check available credit limit
You can check your available credit limit through DBS Omni, DBS iBanking or DBS mBanking easily.
Permanently decrease credit limit
You can apply to decrease your credit limit permanently through our branches, and credit limit can't be decreased temporarily.
Permanently increase credit limit
You can apply to increase your credit limit permanently through our branches.
Set credit limit for different credit cards
You can set a specific credit limit for designed credit card by fax.
Temporarily increase credit limit
You can apply to increase your credit limit temporarily through our branches or hotline.
Interest-free repayment period of DBS credit card
You can enjoy up to a maximum of 60 days interest-free repayment period of DBS credit card.
Flexible credit card payment
You can choose to settle minimum payment of your credit card statement with financial charges on daily interest basis.
Make late payment
You will subject to pay the late fee and financial charges if you cannot make your card payment before or on due date.
Settle credit card payment
You can settle your credit card balance by cash, cheque, DBS iBanking, DBS mBanking, Jetco ATM or PPS.
Activate overseas ATM transaction service
You can manage your overseas transactions setting through DBS iBanking or ATM for your ATM card or credit card
Apply Octopus Automatic Add Value Service (AAVS)
You can simply apply AAVS through DBS Omni.
Request annual fee waiver
You can request annual fee waiver through our hotline.
Apply Flexi Shopping
You can apply an interest-free instalment up to 12 months for single retail transaction through DBS Omni.
Activate Octopus Automatic Add Value Service (AAVS)
Once your AAVS application is approved, you will receive an activation letter by mail. You may choose to activate your service via MTR Customer Service, “Octopus” App or Octopus PC Reader.
Make a cash advance with my credit card
You can get cash advance at the JETCO ATMs in Hong Kong and Macau by using your Credit Card ATM PIN.
Use my DBS Credit Card to withdraw cash from my existing DBS bank account
You can request to link up your DBS bank account with your DBS Credit Card by filling form.
Renew expired credit card
We will send you a new credit card to replace your existing credit card before one month of expiry date.
Replace damaged credit card
If your credit card is damaged, you could contact us directly to apply credit card replacement.
Report credit card lost
You can call our hotline and report credit card lost immediately.
Things you should know before credit card replacement
You may need to inform related merchants to update the payment instruction after you activated your new replacement card.
Request credit card cancellation
If you want to cancel your credit card, you could contact us directly.
Things you should know before credit card cancellation
You need to settle your full credit card balance, burn your DBS$/COMPASS Dollar before card cancellation.
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