Important Notice about Bogus Phone Calls

In light of recent bogus voice message phone calls and fraudulent activity by persons impersonating as employees or agents of banks or financial institutions, DBS Bank (Hong Kong) Limited (the “Bank”) would like to caution members of the public about these fraudulent activities.

Bogus voice message phone calls or emails usually claim that there are irregularities in the customers’ bank / credit card accounts and request customers to input personal information or divert customers to an operator for account authentication. 

Report has also been received about fraudulent SMS messages purportedly to be sent from a bank. These SMS messages claim that there were credit card transactions conducted using a customer’s credit card, and request the customer to call a bogus hotline number mentioned in the messages to check the credit card transactions. 

The Bank reminds members of the public to stay alert and verify the hotline numbers with the bank concerned before calling rather than just following the information provided in SMS messages. Customers may find the Bank’s hotline numbers at the back of ATM/credit cards or on the Bank’s websites. At the same time, a list of all retail banks’ hotline numbers can be found at the dedicated webpages of the Hong Kong Monetary Authority and the Hong Kong Association of Banks.

Other fraudulent activities may be promoted through telephone calls by persons alleged as DBS representatives. However, the Bank does not notify customers of their account irregularities through pre-recorded messages nor request customers to provide sensitive personal information (including login passwords or one time passwords) through phone calls, or emails. Furthermore, bank employees do not take fees for any loan application processing.

Press here to watch the TV Announcement in the Public Interest jointly produced by the Hong Kong Monetary Authority and the Hong Kong Association of Banks and relevant materials to understand how to safeguard yourself from bogus calls purported from banks.

The Bank urges members of the public not to respond to any suspicious call, email or SMS message and protect themselves by taking the following actions:

  1. Do not disclose your personal financial information to third party.
  2. Do not transfer your money to unknown party account.
  3. Ask for the caller’s contact number and information, and verify with the Bank’s designated hotline at (852) 2290 8345.
  4. If you have disclosed or suspected that you have disclosed any personal information to any suspicious third parties, you should immediately contact the bank concerned and report such cases to any local Police Station or the Hong Kong Police Force at (852) 2860 5012.
  5. You may exercise your opt-out right by notifying the Bank at any time and without charge. To opt-out marketing calls, you may use any of the following ways:
    1. you may simply notify our telemarketer during the marketing call.
    2. you may inform our designated hotline (as above) when you verify the caller identity.
    3. if you are customer of the Bank, please click here to download the Opt-out Request Form or from any of our branches.


DBS Bank (Hong Kong) Limited
星展銀行(香港)有限公司
Updated on 27 January 2017