Important Notice about Bogus Phone Calls
In light of recent bogus voice message phone calls and fraudulent activity by persons impersonating as employees or agents of banks or financial institutions, DBS Bank (Hong Kong) Limited (the “Bank”) would like to caution members of the public about these fraudulent activities.
Bogus voice message phone calls or emails usually claim that there are irregularities in the customers’ bank / credit card accounts and request customers to input personal information or divert customers to an operator for account authentication.
Report has also been received about fraudulent SMS messages purportedly to be sent from a bank. These SMS messages claim that there were credit card transactions conducted using a customer’s credit card, and request the customer to call a bogus hotline number mentioned in the messages to check the credit card transactions.
The Bank reminds members of the public to stay alert and verify the hotline numbers with the bank concerned before calling rather than just following the information provided in SMS messages. Customers may find the Bank’s hotline numbers at the back of ATM/credit cards or on the Bank’s websites. At the same time, a list of all retail banks’ hotline numbers can be found at the dedicated webpages of the Hong Kong Monetary Authority and the Hong Kong Association of Banks.
Other fraudulent activities may be promoted through telephone calls by persons alleged as DBS representatives. However, the Bank does not notify customers of their account irregularities through pre-recorded messages nor request customers to provide sensitive personal information (including login passwords or one time passwords) through phone calls, or emails. Furthermore, bank employees do not take fees for any loan application processing.
Press here to watch the TV Announcement in the Public Interest jointly produced by the Hong Kong Monetary Authority and the Hong Kong Association of Banks and relevant materials to understand how to safeguard yourself from bogus calls purported from banks.
The Bank urges members of the public not to respond to any suspicious call, email or SMS message and protect themselves by taking the following actions:
DBS Bank (Hong Kong) Limited
Updated on 27 January 2017