Bank

eStatement

Switch to eStatement for your Credit Card for a greener future

Save paper, save trees, and begin a paperless life with credit card eStatement via DBS iBanking, simply login to enjoy following benefits in one-go:

  • Free of charge
  • Convenience for you
    • Accessible anytime anywhere, simply login to DBS iBanking and browse "My Accounts" > "eStatement" to enquire and download eStatements for up to 7 years#, save your filing time and storage space of paper statements
  • Warm reminder
    • SMS/email alerts^ are available to notify you when monthly eStatement is available at DBS iBanking
    • Free SMS/email Payment Reminders^ registration to remind you of payment due dates
  • DBS Omni
    • Show your latest transactions and statement summary via DBS Omni

Subscribe to eStatement NOW

Subscribe Now
# eStatements will be available and stored from the month of conversion
^ SMS alert will be delivered to your registered mobile number via DBS iBanking

How to subscribe to eStatement?

1. Login to DBS iBanking


2. Select "eStatement" under "My Accounts"


3. Click "Manage eStatement/ eAdvice" and choose to receive e-Copy of your selected credit card account(s)

If you have forgotten your username and password, simply access the DBS iBanking login page, click "Forget Username" / "Forgot Password" to retrieve your username / reset your password.


How to view your eStatement?

1. A SMS or email notification will be sent to you once the latest eStatement is available. Log in to DBS iBanking to view your eStatement


2. Select “eStatement” under “My Accounts


3. Input One-Time Password received via SMS/ Secure PIN received via Secure Device


4. Select your account and Statement Date to view your eStatement

View eStatement Now

We are dedicated to making a greener future. In order to save the environment and reduce paper consumption, a Paper Statement Fee will be introduced with effect from 1 January 2017.

Credit Card customers who receive at least one paper statement from 1 January 2017 to 31 December 2017 will be charged a Paper Statement Fee of HK$50 per annum starting from 2018 onwards.
The fee will be directly debited from the credit card account on the first statement date of 2018. Thereafter, if credit card customers receive at least one paper statement within any calendar year (January to December every year), a fee of HK$50 will continue to be applied each year.

  • Who will be charged for Paper Statement Fee?
    The Paper Statement Fee will be applicable to customers with any credit cards issued by the Bank, including but not limited to DBS Credit Cards, COMPASS Card and DBS Co-branded Cards (except DBS Business Card and Manulife Card (with MediPlus)).
  • Who will be eligible for the Paper Statement Fee waiver?
    • Cardholders aged 65 or above
    • Cardholders who subscribe to eStatement for the credit card(s)

Subscribe to eStatement Now

Subscribe Now

If you have forgotten your username and password, simply access the DBS iBanking login page, click “Forget Username” / “Forgot Password” to retrieve your username / reset your password.

Paper Statement Fee has become effective to credit card accounts from 1 January 2017. You will be entitled to a waiver of the Fee for 2017 by subscribing to eStatement Service for your credit card(s)!


General Questions

 
What is the Paper Statement Fee?
Credit Card customers who receive at least one paper statement within any calendar year will be charged a Paper Statement Fee of HK$50 on the first statement date of next calendar year.
 
How can I avoid the Paper Statement Fee?
To avoid the Paper Statement Fee, cardholders can subscribe and remain subscribed to eStatement Service (i.e. stop receiving paper statement, also applicable to customers who have already received any paper statement in 2017). No fee will be billed.
 
Why is DBS Bank charging customers for receiving paper statement(s)?
DBS has been dedicated in making a greener future. We would like to encourage customers using eStatement in order to save the environment and reduce paper consumption.
 
When will the paper statement fee be effective?
The Paper Statement fee has become effective from 1 January 2017 and it will be debited from the credit card account on the first statement date of 2018.
 
How much is the Paper Statement Annual Fee?
HK$50 per customer per annum, the fee will be imposed if customers have received at least one paper statement within any calendar year (i.e January to December every year).
 
What type of customers will be charged for receiving paper statement(s)?
The Paper Statement Fee will be applicable to customers with any credit cards issued by the Bank, including but not limited to DBS Credit Cards, COMPASS Card and DBS Co-branded Cards (except DBS Business Card and Manulife Card (with MediPlus)).
 
Who is exempt from the paper statement annual fee?
Cardholders aged 65 or above or any cardholders who subscribe to eStatement.

Paper Statement Fee

 
I have both a banking account and a credit card account. If I subscribe to eStatement for my credit card account, while continuing to receive paper statements for my banking account after 1 January 2017, will I be charged?
No, Paper Statement Fee is applicable to credit card account(s) only. The Bank will not impose paper statement fee if you opt for paper statement for banking account(s) after 1 January 2017. However, we encourage all customers to subscribe to eStatement for a greener future.
 
I have 3 credit cards with the Bank. If I continue to receive paper statements after 1 January 2017, will I be charged for 3 times?
No, you will be charged on Paper Statement Fee once only per annum, regardless of the number of credit cards you are holding.
 
I have 3 credit cards with the Bank. If I have subscribed to eStatement service for one of my credit cards before 1 January 2017, will I be charged?
If a cardholder receives at least one paper statement within any calendar year (January to December every year), a fee of HK$50 will be applied.
 
If I have more than one credit card with the Bank and receive paper statement(s) throughout a calendar year, which credit card account will be debited?
Paper Statement Fee will be debited from the credit card account with the latest transaction record.
 
If I am an eStatement user but opt for receiving paper statement(s) in December of the year, will I still be charged? Will the fee be charged on a pro-rata basis?
Paper Statement Fee will not be imposed on a pro-rata basis. Customers who have received at least one paper statement within the previous calendar year will be charged in full.

eStatement

 
How to subscribe to eStatement / eAdvice Service or change my setting?
Customers can login to DBS iBanking for eStatement subscription:
1. Login to DBS iBanking


2. Select "eStatement" under "My Accounts"


3. Click "Manage eStatement/ eAdvice" and choose to receive e-Copy of your selected credit card
 
What are the benefits of eStatement service?
  • Free of charge
  • Convenience for you
    • Accessible anytime anywhere, simply login to DBS iBanking and browse "My Accounts" > "eStatement" to enquire and download eStatements up to 7 years#, save your filing time and storage space of paper statements
  • Warm reminder
    • SMS/email alerts^ are available to notify you when monthly eStatement is available at DBS iBanking
    • Free SMS/ email Payment Reminders^ registration to remind you of payment due dates
  • DBS Omni
    • Show your latest transactions and statement summary via DBS Omni
# eStatements will be available and stored from the month of conversion
^ SMS alert will be delivered to your registered mobile number via DBS iBanking
 
How to register for free payment reminder?
  1. Login to DBS iBanking
  2. Select "Manage My Alerts" under "Preference"
  3. Click "Subscribe" for "Credit Card Payment Reminder"
  4. Select to receive email or SMS reminder
 
Upon subscribing to eStatement, if I require a paper statement as address proof for some application purposes, will I be charged? How do I request for a paper statement?
You can place the request via DBS iBanking:
  1. Login to DBS iBanking
  2. Select "Credit Card Paper Statement" under "Request Statement or Services"
Since you have subscribed to eStatement (stop receiving paper statement), the Bank will not impose any Paper Statement Fee due to the Paper Statement request. However, HK$15 service charge will be levied for each Credit Card Paper Statement Request.
 
I just applied for a DBS credit card with iBanking service, do I need to subscribe to eStatement separately?
Once you activate for and login to DBS iBanking service with your Credit Card No. and Card Expiry Date*/Initial Username, your credit card will be automatically subscribed to eStatement service.
*Applicable to customers with Credit Card only, ATM card and password will be required for customers who have both Banking and Credit Card accounts.
 
How to subscribe to eStatement service if I just applied for a DBS Credit Card, yet DBS iBanking service?
By registering and logging in to DBS iBanking service with your Credit Card No. and Card Expiry Date*, your credit card will be automatically subscribed to eStatement service.
*Applicable to customers with Credit Card only, ATM card and password will be required for customers who have both Banking and Credit Card accounts.
 
I have already subscribed to eStatement service for my current DBS credit card. What if I apply for another DBS credit card, do I need to subscribe eStatement for the new one?
If you have already subscribed to eStatement service for your existing DBS credit card, statement of your newly-opened credit card will be automatically converted to eStatement, subscription is not required.
 
I am currently holding a DBS credit card with DBS iBanking service but have not subscribed to eStatement service. What if I apply for another DBS credit card, how do I subscribe to eStatement service for all of my cards?
All you need is to login to DBS iBanking service> click "eStatement" under "My Accounts"> then click "Manage eStatement/eAdvice" > select "e-Copy" and adopt DBS eStatement service for all your cards.
 
I am currently holding a DBS credit card yet I have not registered for DBS iBanking and eStatement service. What if I apply for another DBS Credit Card, is it necessary to subscribe eStatement for my existing and new card respectively?
Once you register for and login to DBS iBanking service with your Credit Card No. and Card Expiry Date*, your credit card will be automatically subscribed to DBS eStatement service.
*Applicable to customers with Credit Card only, ATM card and password will be required for customers who have both Banking and Credit Card accounts.

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