Bank with Ease

FAQ for ATM Chip Card Replacement

For All ATM Cards

Can I continue to use my existing magnetic stripe card ("Old Card") after receiving the new chip card ("New Card")?
The Old Card will be disabled once you have conducted a transaction with the New Card. Please destroy and dispose of the Old Card carefully after it has been disabled.
Do I need to activate the New Card before it can be used?
No. The New Card is ready to use. You can immediately perform transactions (such as cash withdrawal, deposit, and balance enquiry) at any DBS or JETCO ATMs, or make purchases by means of EPS.
Will my existing personal identification number ("PIN"), accounts linked to my ATM card, daily withdrawal limits and bills registered for PPS be changed after my card is replaced? Do I need to re-link the accounts to my New Card?
You can continue to enjoy all the services available to you under your Old Card with your New Card. There will be no change to your existing PIN, accounts linked to your ATM card, daily cash withdrawal limit and bills registered for PPS.
What networks do the New Cards support?
Each new ATM card, in addition to the JETCO network, will support the China UnionPay network. If you wish to use PLUS network ATM services, please link your bank accounts to your Visa credit card (if applicable).
What happens if I do not use the New Card after I have received it?
You must use the New Card via ATM or EPS within 4 months from the issue date of the New Card mailer, after which, the New Card will be invalidated automatically. You will then need to apply for a new ATM Card through our branches.
What happens if I continue to use the Old Card only and not the New Card even after I have received the New Card?
As mandated by the HKMA, all Old Cards will be disabled by the end of March 2014. You will then only be able to perform transactions at ATMs or through EPS with a New Card.

For DBS Octopus ATM Cards

When will the remaining value stored under the Old Card be refunded?
Any remaining value stored under the Old Card will be credited to the ATM card bank account after 7 business days of the first transaction.
Is there any stored value in the New Card?
The New Card has no initial stored value. Before you activate Automatic Add Value Service ("AAVS"), you may load your New Card with cash.
Do I need to re-apply for AAVS with my New Card?
If your New Card carries AAVS function, you will receive an AAVS activation letter. Please bring along the activation letter, your identification document and the New Card to any MTR Customer Service Centre to activate AAVS.
Will I be able to recover my Reward$ on my New Card?
If there is any remaining Octopus Reward$ on your Old Card, you can download the remaining Octopus Reward$ at any Octopus Rewards Stations with your New Card between the 20th and the 50th day after your first use of the New Card. The remaining Octopus Reward$ not downloaded within the said period will be forfeited without prior notice. (Please call Octopus Rewards Customer Service Hotline on 3690 1313 for details).
If I have registered to access any commercial or residential building with the Old Card, do I need to re-arrange such registration with the New Card?
Yes. If you have registered to access any commercial or residential building with the Old Card, please re-arrange such registration with the New Card.
What happens if I only use the Octopus function of my New Card?
The New Card will still be invalidated automatically after 4 months from the issue date of the New Card mailer.You must use the New Card via ATM or EPS to avoid it becoming invalidated.