Alila Hotels And Resort Offers Terms and Conditions:

 

  1. Unless otherwise specified, Alila Hotels And Resorts Offer (“Offers”) are only applicable to the principal and supplementary cardholders ("Cardholders") of DBS Credit Card, DBS Co-branded Card and DBS COMPASS VISA (excluding DBS Business Card and Private Label Card) (“Applicable Credit Cards”) issued by DBS Bank (Hong Kong) Limited (the "Bank").
  2. The Offers are valid from 1 May 2017 to 31 March 2018 (both dates inclusive) (“Promotion Period”).
  3. Best Available Rates offers Terms and Conditions:
    1. DBS Eminent Card and DBS Black Card Cardholders book rooms via official email or hotline of Alila Hotels And Resorts for stay between 1 May 2017 to 31 March 2018 using specific promotional code “DBS-2017” during Promotion Period and settle payment with Applicable Credit Card to enjoy 15% off.
    2. Other Applicable Credit Cards Cardholders book rooms via official email or hotline of Alila Hotels And Resorts for stay between 1 May 2017 to 31 March 2018 using specific promotional code “DBS-HK-2017” during Promotion Period and settle payment with Applicable Credit Card to enjoy 10% off.
    3. For details of booking email and hotline, please refer to below:
    4. Hotel Booking Hotline Booking Email
      Alila Manggis . Bali +62 363 410 11 manggis@alilahotels.com
      Alila Seminyak . Bali +62 361 3021 888 seminyak@alilahotels.com
      Alila Ubud . Bali +62 361 975 963 ubud@alilahotels.com
      Alila Villas Uluwatu . Bali +62 361 848 2166 uluwatu@alilahotels.com
      Alila Anji . China +86 572 510 3888 anji@alilahotels.com
      Alila Diwa Goa . India +91 832 274 6800 diwagoa@alilahotels.com
      Alila Jakarta . Indonesia +62 21 231 6008 jakarta@alilahotels.com
      Alila Solo . Indonesia +62 271 677 0888 solo@alilahotels.com
      Alila Jabal Akhdar . Oman +968 2534 4200 jabalakhdar@alilahotels.com

       

  4. Two Faces of Bali Package offers Terms and Conditions:
    1. Applicable Credit Cards Cardholders book rooms via official email or hotline of Alila Hotels And Resorts for stay between 1 May 2017 to 31 March 2018 using specific promotional code (as below table) during Promotion Period and settle payment with Applicable Credit Card to enjoy the package offer.
    2. Cardholders have to book the selected 2 hotels in the package respectively and at the same time.
    3. Surcharge (as below table) applies for stay period between 16 July 2017 and 15 September 2017 (both days inclusive).
    4. This offer is not applicable between 24 December 2017 and 5 January 2017 (both dates inclusive).
    5. Hotel Combinations Promotional Code Additional Charge
      Alila Manggis.Bali + Alila Seminyak.Bali ALSM2017 USD200
      Alila Ubud.Bali + Alila Seminyak.Bali ALSU2017 USD210
      Alila Manggis.Bali + Alila Villas Uluwatu.Bali AVUM2017 USD220
      Alila Ubud.Bali + Alila Villas Uluwatu.Bali AVUU2017 USD230
      Alila Seminyak.Bali + Alila Villas Uluwatu.Bali AVUS2017 USD280

       

  5. Offers are not applicable to online bookings via website.
  6. The Bank and Alila Hotels And Resorts (the "Merchant") will not accept any liability should a Cardholder failed to quote the promotional code when booking via email or hotline and that it results in forfeiture of the Cardholder’s eligibility to the Offers.
  7. The rates shall be updated without prior notice, Cardholders are required to email to the Merchant and refer to it as the final rates.
  8. Government taxes, service charges and other fees are excluded from the discount.
  9. Offers cannot be used in conjunction with other discounts.
  10. Use of Offers is subject to Merchant’s Terms and conditions. Rooms are subject to availability and may not be available on every day.

 

General Terms and Conditions:

 

  1. To enjoy the Offers, Cardholders are required to settle payment for eligible transactions with the Applicable Credit Cards.
  2. For the promotion period of the respective offers, please refer to terms and conditions of participating merchants. Specific offers are not valid on black-out days as designated by participating merchants. Please contact the respective participating merchants for details. All relevant transactions, based on transaction date, must be conducted during the Promotion Period.
  3. Cardholders completing any posted specified online retail transactions at designated websites/webpages/applications of participating merchants or by using designated online payment system (“Eligible Transactions”) with the Applicable Credit Cards during the Promotion Period shall be eligible to enjoy the Offers. The following types of transactions are not Eligible Transactions: any bill payments, any transactions that are subject to cancellation, charge-back, return of goods and/or refund, or any other categories of transactions as the Bank may specify from time to time. Please refer to the designated terms and conditions of specific Offers and Eligible Transaction amount required.
  4. Unless otherwise specified, the Offers cannot be used in conjunction with other promotional offers or discounts, coupons or membership offers. The Offers and/or prizes cannot be transferred or used to settle the minimum payment, exchanged for cash, spending credit or other discounts/products/services.
  5. All products and services are subject to availability while stocks last.
  6. The prices of all products and services are designated by the relevant participating merchants and are subject to change from time to time without notice.
  7. The Bank is not the supplier of the products/services and the description, photos or reference prices in relation to the products/services published in our website (which is intended to be for reference only). Any enquiry, claim or complaint in relation to the quality or availability of the products/services or the accuracy of any of the aforementioned information contained in our website shall be directed to the relevant supplier. The Bank shall assume no liability in respect thereof.
  8. The Bank will not accept any liability for any loss incurred by Cardholders should the participating merchants refuse to provide the Offers.
  9. The Offers are only applicable to Cardholders whose Applicable Credit Card accounts are determined at the sole discretion of the Bank to be in good standing and remain valid and not in default during the relevant promotion period and when the rewards are presented. The Bank shall have the sole discretion in determining a Cardholder’s eligibility to the Offers.
  10. Time and validity of any transactions and/or eligibility of a Cardholder to the Offers and/or rewards shall be determined by the Bank at it sole discretion based on the Bank’s record. If there is any discrepancy between the record of transaction held by a Cardholder and that held by the Bank, the Bank’s record shall be conclusive and binding on the Cardholder.
  11. Transactions made by different Applicable Credit Cards of a Cardholder cannot be combined. If there is a supplementary card under the Applicable Credit Card account, Eligible Transactions conducted under the supplementary card will be deemed as Eligible Transactions conducted under the principal card account.
  12. Any fraud and/or abuse of the Offers by any person (as determined by the Bank at its sole discretion) will result in forfeiture of the person’s eligibility to the Offers and/or cancellation of all or part of the person’s account(s) with the Bank. The Bank reserves the right to deduct the value of any rewards awarded inappropriately to a person directly from any of the person’s account(s) with the Bank without prior notice and/or take legal action in such instances to recover any outstanding amounts.
  13. The Bank and participating merchants reserve the right to amend these terms and conditions as well as to vary or terminate the Offers. In the event of disputes, the decision of the Bank and participating merchants shall be final and binding.
  14. Should there be any discrepancy or inconsistency between the English and Chinese versions of these terms and conditions, the English version shall prevail.