||A confirmation email will be sent to the email address registered under the DBS Omni ID upon successful redemption.
||Supplier or logistic company will deliver the goods to the recipient‘s address provided by the Cardholders within 9 working days after the application for redemption is approved.
||Delivery service is not available for the following non-urban areas: Outlying Island (except Tung Chung), Cheung Chau, Peng Chau, Mui Wo, Tai O, Lantau Island, Discovery Bay, Hong Kong International Airports or its range, Hong Kong Disneyland and Disneyland Hotel.
||For the following areas, delivery is up to the office or administrative building: Hong Kong Convention and Exhibition Centre, Container Terminals.
||In case the supplier or logistic company is not able to contact the recipient for delivery arrangement within 16 working days after the approval of the redemption application, the Cardholder will need to pick up the goods at a designated redemption centre with proof of the order confirmation email within 90 days after the approval of the redemption application. Otherwise, the Cardholder is deemed to have forfeited his right and no refund will be made.
||If the designated delivery address does not have an elevator, the supplier or logistic company will not arrange door to door service and will contact the recipient to collect the goods on the ground floor.
||For the purpose of redemption, the Bank may pass the Cardholder’s information (including name, telephone number and delivery address) to the supplier or logistic company.