"MasterCard Traveler Rewards Program" Frequently Asked Questions

 

  1. What is MasterCard Traveler Rewards program?
    MasterCard Traveler Rewards is a free reward program provided by MasterCard. Upon DBS Black World MasterCard cardholder has registered his/her card number at mastercardrewards.hk and spends with the registered card at participating merchants of MasterCard Traveler Rewards, can earn MasterCard Traveler Reward Dollars*, the accumulated Reward Dollars can redeem reward equivalent to 5% of the valid spending**.

    * Reward Dollars cannot be earned at Exclusive Merchants (for example, Suning) where purchases made with the registered MasterCard card will earn rewards only redeemable for gift vouchers from the same Exclusive Merchant.
    ** Purchases must be paid with registered MasterCard card and processed by the MasterCard network.
  2. Can other DBS MasterCard participate in this program?
    Yes. Apart from DBS Black World MasterCard, DBS Platinum MasterCard is also entitled to this program.
  3. Can DBS Black American Express Card participate in this program?
    No, the program is for selected MasterCard card only, and DBS Black American Express is not entitled to this program.
  4. How to participate in this program?
    Upon registration your DBS Black World MasterCard card number at MasterCard Traveler Rewards website (mastercardrewards.hk), you can participate in this program.
  5. Can I earn DBS$ from DBS$ Redemption Scheme after register in MasterCard Traveler Rewards program?
    Sure, MasterCard Traveler Rewards is an individual program provided by MasterCard for free, you can continue to earn privilege of DBS Black Card e.g. year round local spending HK$6=1 mile, overseas spending HK$4=1 mile etc.
  6. Can my supplementary card earn MasterCard Traveler Reward Dollars?
    Yes, after you have added the supplementary card number to your MasterCard Traveler Rewards Account, you can earn MasterCard Traveler Reward Dollars by using your registered DBS Black World MasterCard or supplementary card in one MasterCard Traveler Rewards account.
  7. How to calculate MasterCard Traveler Reward Dollars?
    To earn 1 Reward Dollar you will have purchased HK$150 of goods or services at the participating merchants with your registered DBS Black World MasterCard. When your accumulated valid purchases reached HK$3,000 that is equivalent to have earned 20 Reward Dollars, you will then be eligible for redeeming a HK$150 merchant voucher.
  8. Which are MasterCard Traveler Rewards participating merchants?
    Related merchant listing can be found at MasterCard Traveler Rewards website (mastercardrewards.hk).
  9. I purchased from one of the online merchants listed on the participating merchant directory but I did not get any Reward Dollars. Why?
    Please refer to details of how to earn Reward Dollars from online merchants in the merchant listing. In order to earn Reward Dollars, some online merchants will require members to login first, and then enter their online shops from the specific link listed in their merchant details page.
  10. Which are MasterCard Traveler Rewards Exclusive Merchants?
    Related Exclusive Merchants listing can be found at MasterCard Traveler Rewards website (mastercardrewards.hk).
  11. Will I earn Reward Dollars from Exclusive Merchants?
    At Exclusive Merchants, purchases made with the registered MasterCard cards will earn rewards only redeemable for gift vouchers from the same Exclusive Merchant.
  12. When can I see my account credited with the Reward Dollars I earned today?
    It usually takes 4-20 working days to credit your account with the newly earned Reward Dollars.
  13. How can I know how much I have spent at Exclusive Merchants?
    Your transaction history and spending at each Exclusive Merchant will be listed out in your account balance.
  14. Will my MasterCard Traveler Reward Dollars expire?
    Every time you reach 20 MasterCard Traveler Reward Dollars we will send you an email advising that your reward is waiting for you. You then have up to 90 days*** to redeem this reward. You can login to the MasterCard Traveler Rewards website to redeem any time. Once redeemed your reward only expires according to the terms and conditions of that reward. Unredeemed Reward Dollars under 20 will expire at the end of the next calendar year from the year these Reward Dollars are earned.

    *** Unclaimed Reward Dollars after expiry will be removed from your account.
     
    Example
    Spending MasterCard Traveler Reward earned Email notification
    HK$3,000 20 20 Reward Dollars need to be redeemed within specific period
    One off spending of HK$24,000 160 160 Reward Dollars need to be redeemed within specific period
    One off spending of HK$14,000 93 80 Reward Dollars need to be redeemed within specific period
    The remaining 13 Reward Dollars will continue to accumulate to 20, and will be expired at the end of the next calendar year if they have never reached 20 Reward Dollars

  15. When can I receive the gift voucher or MasterCard Prepaid Card after redemption?
    E-vouchers will be sent to member’s designated e-mail address within 5 working days. Physical gift vouchers or MasterCard Prepaid Cards will be fulfilled within 5 working days. Please allow additional 10 working days for delivery (Take longer for delivery to remote regions).
  16. Will the MasterCard Prepaid Card expire?
    Yes, normally the validity for MasterCard Prepaid Card is 12 months.

 

For enquiries, please contact MasterCard Traveler Rewards. MasterCard Traveler Rewards contact details:
Email at customerservice@mastercardrewards.hk or call +852 3170 6700 (Mon to Fri 9am to 6pm, excluding public holidays)