Log in

Before logging in to DBS iBanking, you need to register for the service.

To do so, click on the "Get Started" button on DBS iBanking / DBS digibank login page. You may also register through any of our branches. Please click here for more details.

After registration, you may log in by entering your username and password.

Log-in with Secure Device / One Time Password(OTP)

If you choose to “Use Secure Device and/or SMS OTP for all transactions”, apart from entering your username and password on the login page, you will be required to enter an SMS OTP or the Secure PIN generated from your Secure Device to access account information or perform transactions.

You may select "Log in with Secure Device" (a Secure PIN will be generated from your Secure Device) OR "Log in with SMS" (an SMS OTP will be sent to your registered mobile phone number). Please click here for more details about Secure Device.

For login with SMS, please enter the OTP sent to you via SMS and then click on "Submit" to log in. Please be reminded to enter the OTP before it expires. If you do not receive an OTP or the OTP has expired, you may click on "Click here to request a new OTP" at the bottom of the page. Please click here for more details about OTP.

Mobile Phone Number Registration

Apart from entering your username and password on the login page, you will be required to enter an SMS OTP or the Secure PIN generated from your Secure Device to perform designated online transactions.

If you have not registered for the receipt of OTPs via SMS, we will ask you to register your mobile phone number when you register to DBS iBanking services. Please enter your own mobile phone number for receiving SMS OTPs.

Mobile Phone Number Verification

We use a Security Code to verify the mobile phone number you choose to receive OTPs. Please enter the code to complete the verification.

The Security Code will be delivered to you by either SMS or registered mail. If the mobile phone number you provided during the registration is already in our record, you will receive your Security Code via SMS, otherwise you will receive it through registered mail instead.

For security reasons, you can only check your account status and enjoy certain basic services before the verification. Once the verification is completed, you can enjoy our full range of online functions and receive OTPs for greater security.

Your Last Successful Log in

Upon successfully logging in to DBS iBanking, you can view the following information on the homepage:

  • "Your Last Successful Log in" time and "Your Last Failed in Attempt" time
  • "Messages": new messages from DBS Bank

Messages

You can view messages sent to you by DBS Bank, including information about your iBanking transactions or instruction status, or announcements about iBanking services. You can choose to view or delete messages in "Messages" anytime.

Timeout

If you leave your PC idle for a certain period of time, this message will pop up asking if you would like to continue with your iBanking services. If no response is received within the allocated response time, the system will automatically terminate the service to help prevent any unauthorized access.

Total Relationship Balance (TRB)

  • TRB is calculated using the following assets that you maintain with us, including those in solely and jointly owned accounts:
    • HKD and Foreign Currency deposits
    • Market value of local and overseas securities, investment funds, bonds, and other linked or structured investment products
  • Based on the rolling average of TRB, the Bank determines the eligibility of Monthly Service Fee, Overdraft Protection and other banking services.

Home

Your deposit accounts, loan accounts, credit card accounts, investment accounts and total relationship balance at a glance.

My Accounts

Detailed information of your deposit accounts, investment accounts, loan accounts or credit card accounts up to the most recently posted transaction.

You can view your transactions for the last 60 days.

Transaction History

Simply choose the account and the transaction period which you wish to enquire about to view your transactions for the last 60 days.

Stop Cheques

To stop cheques you have issued, go to "My Accounts" > "Deposit Account Summary" > "Stop Cheque". Please key in the cheque number you wish to stop or provide the cheque number range for multiple cheques (maximum 50 cheques in consecutive numbers from the same cheque book per instruction). You can only stop cheques which have not been presented or stopped before.

Notes:

  1. The instruction will take effect only after it has been received and accepted.
  2. To stop a cheque drawn on your Cashline Revolving Loan Account, please call our Customer Service Hotline on 2290 8888.

Please refer to the Bank Charges Schedule for details of service charges.

Cheque Status Enquiry

You can check the clearance status of your issued cheques. For multiple cheques enquiry, please provide the cheque number range (maximum 50 cheques in consecutive numbers from the same cheque book per instruction).

* To enquire about the cheque status for your Cashline Revolving Loan Account, please call our Customer Service Hotline on 2290 8888.

Manage eStatement / eAdvice

For DBS Private Bank, DBS Treasures Private Client and DBS Treasures clients with a Wealth Management Account

  • The eStatement and eAdvice Services have been made available to you (no subscription is required). You will continue to receive paper statements and advice by mail.
  • You can opt-in or opt-out for hardcopy statement and advice via DBS iBanking by making a request under "My Accounts" > "eStatement " > "Manage eStatements/eAdvice".
  • When your latest eStatement / eAdvice is available, an email notification will be sent to your email address registered with DBS iBanking. To update your email address via DBS iBanking, select "Update My Contact Email for Alerts" / “Update Personal Details” under the "Preferences" section. In addition, you may choose to receive SMS notification alerts.
  • If you have a joint account that can be operated by each joint accountholder separately, you need to download and complete the DBS iBanking eStatement/eAdvice Service Maintenance Form (For Wealth Management Account), then return it to us for our processing.

For DBS Treasures and DBS Account customers

  • You can subscribe to the eStatement / eAdvice service or change the subscription setting via DBS iBanking by choosing "My Accounts" > "eStatement" > "Manage eStatements/eAdvice".
  • Normally, your subscription or change request in relation to eStatements will take effect from the next statement cycle, whereas those in relation to eAdvice will take effect on the next business day.
  • Once you have subscribed to the eStatement service, the first statement will be in the form of eStatement. If your request is made after 11:30pm on your statement cut-off date, the request may take effect from second statement following your subscription. You will receive an SMS and email notification when your eStatement is available.
  • Once you have subscribed to eAdvice, advice will no longer be sent to you by mail. You will receive an email notification when your eAdvice is available.
  • Once you have cancelled the eStatement / eAdvice Service, statements / advice will immediately resume being mailed to your address registered with the Bank.

For Cashline Revolving Loan Accounts and Credit Card Accounts customers

  • You can subscribe to the eStatement / eAdvice service or change the subscription setting via DBS iBanking by choosing "My Accounts" > "eStatement" > "Manage eStatements/eAdvice".
  • Normally, your subscription or change request in relation to eStatement will take effect from the next statement cycle.
  • Once you have subscribed to the eStatement service, the first statement will be sent to you both electronically and by mail. Thereafter, statements will no longer be sent to you by mail. You will receive an email notification when your eStatement is available.
  • Once you have cancelled the eStatement Service, statements will immediately resume being mailed to your address registered with the Bank.
  • The eStatement service is applicable to all credit card accounts, except that statements of Business Card and Manulife Card (with MediPlus) will only be sent to you by mail.

Please refer to FAQ for more details.

View eStatements

You can view up to 84 eStatements issued within the past 7 years.

View eAdvice

eAdvice Available period
Wealth Management Investment Portfolio For the past 36 months
Retail Products Portfolio For the past 31 days