1. The PIN dialog box did not appear after I entered the Organisation ID and User ID. What should I do?
IDEAL™ uses pop-up windows for navigation across screens. Hence you are required to disable any pop-up blockers settings to proceed.
The most common popup blocker occur on Microsoft Internet Explorer and Yahoo! Toolbar. Users can disable the popup blocker by following the step by step instructions on these websites:
Internet Explorer
Yahoo Toolbar
|
 |
2. How many invalid login attempts do I have before my user account is locked-out from IDEAL™?
The User ID will be locked-out after 3 invalid login attempts.
The Token will be temporarily locked after 3 invalid attempts to enter the PIN into the Token; 2 retries are available after a 15-minute interval after which the token will be locked permanently.
|
|
3. What should I do if my user account is locked or if I forgot my login PIN?
When IDEAL™ User ID or account is locked, please call IDEAL™ Hotline (852) 2290- 8038. If you have forgotten your Login PIN, you will have to complete and submit the IDEAL™ Maintenance Form. Your new Login PIN will be mailed to you within 3 to 5 business days.
|
|
4. How can I apply for IDEAL™?
| a. |
Complete and submit the IDEAL registration form to DBS HK Channel Management (11/F, Millennium City 6, 392 Kwun Tong Road, Kowloon, Hong Kong) |
| b. |
Once the application is processed, you will receive IDEAL Welcome Kit, Org ID, User ID, login PIN, Token & Token PIN (applicable for transaction subscriber only) |
| c. |
Sign and return acknowledgement letter to DBS for Token activation (applicable for transaction subscriber only) |
|
|
5. What are the contact points if I have a problem or enquiry regarding IDEAL™?
You can call the Customer Services Hotline for any problems or enquiries relating to IDEAL™. The details are:
The Customer Service Centre's operating hours are:
- Monday to Friday: 9:00am - 6:00pm
- Saturday, Sunday & Public Holidays: Closed
|
|
6. What
resources are available for me to learn about IDEAL
?
IDEAL™ classroom training is tailored according to your requirements. Training sessions are conducted in DBS premises with system demonstration and slide presentation.
Various materials available on IDEAL™ website include starter guide, user manual and system demo.
|
|
| |
