General Information:

1. Who is IDEAL™ meant for?
2. Who should be the signatory for the IDEAL™ Application Forms?
3. What are the various service charges for IDEAL™?
4. Can I access IDEAL™ any time?
5. What languages are available for IDEAL?

Managing Your Accounts:

1. Are account balances and account statements available on real- time basis?
2. Can I export statements into my ERP system for reconciliation purposes?
3. Can I enquire the status of the cheques issued from my current account?
4. Can I enquire the status of incoming funds to my DBS account?
5. Can I view account balances of my subsidiaries that maintain accounts with DBS?

Making Cash Transactions:

1. What are the payments and collection services available via IDEAL™?
2. What are the cut-off times for the payment services available in IDEAL™?
3. What are the validations in place to ensure the accuracy of payment details in IDEAL™?
4. How can I ensure that only a selected group of users are able to view confidential payments such as payroll?
5. Can I restrict the beneficiaries when creating transactions online?
6. Can I create a template for recurring payments such as vendor payment, rental fee?
7. Can I create a transaction that is dated for the future?
8. Can I amend the transaction after it has been submitted it to the bank?

Making Trade Applications:

1. What trade services are available in IDEAL™?

Approving Transactions and Applications:

1. What are the authorisation limits in place over the transactions initiated via IDEAL™?
2. Can different authorisation limits be applied to different transaction types?
3. What is the difference between single management control & dual management control?
4. Can the approver authorise the transactions when he is out of the office, for example, overseas?
5. What if the approval is done after the cut off time in IDEAL™?

Technical Requirements:

1. Do I need to install any software on my PC before I can use IDEAL™?
2. What is the recommended hardware and software for using IDEAL™?
3. How can I access IDEAL™?

Security Features:

1. What are the security mechanisms present in IDEAL™ to ensure the highest level of security?
2. Does IDEAL™ store the User ID in the cache?
3. Are audit trails available via IDEAL™?

Troubleshooting:

1. The PIN dialog box did not appear after I entered the Organisation ID and User ID. What should I do?
2. How many invalid login attempts do I have before my user account is locked-out from IDEAL™?
3. What should I do if my user account is locked or if I forgot my PIN?
4. How can I apply for IDEAL™?
5. What are the contact points if I have a problem or enquiry regarding IDEAL™?
6. What resources are available for me to learn about IDEAL™?