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Card Features & Benefits

24-hour Global Service from American Express®

When travelling abroad, you and your family have access to a 24-hour emergency referral service hotline 3122 2902+ for local medical and legal providers, as well as referrals to American Express Selects® offers worldwide.
  +Call-collect phone number


 

American Express ® Travel Service Office Locations

Access to 2,200 American Express® Travel Service Offices in over 130 countries worldwide, entitling you to global assistance with travel arrangements, foreign exchange, traveller's cheques, etc.


Travel Accident Insurance

Settle your travel fare by The DBS Black Card and be automatically insured for up to HK$1,000,000 coverage.
 

Remarks:

  1. Travel accident insurance is only applicable to Hong Kong resident travelling outside Hong Kong.
  2. Coverage and claims are subject to applicable terms and conditions. Please call 24-hour Customer Service Hotline 2290 8888 to obtain related information.
  3. DBS Bank (Hong Kong) Limited is not supplier of the service and will not accept any liability in relation to the related complaints or claims. Cardholder should contact the supplier directly.


24-hour Emergency Card Replacement

In the event that The DBS Black Card is stolen, damaged or lost in Hong Kong, please call 24-hour Customer Service Hotline (852) 2290 8888 and we will provide a replacement card by the next business day within Hong Kong.

If it is happened outside Hong Kong, you can also contact any American Express® Travel Service Office and we will provide you a replacement card within two business days.

 

Remark: Related administration fee will be charged to cardholder.


 

Overseas Cash Access

You can have cash advances 24 hours a day at over 480,000 American Express ATMs worldwide with the sign of American Express®, giving you total financial flexibility.

Remarks:
  1. For enquiry of the locations of ATMs worldwide, please contact Global Service from American Express at 3122 2902.
  2. Cardholder may be instructed to enter the first 4 digits of personal password for identification purpose in some countries.

Dispute Resolution Service

If you find any suspicious items on your statement, just call our 24-hour Customer Service Hotline 2290 8888 and the items will be removed from your statement. You are not required to make any payment for the items in question until an investigation has been conducted.

 

Remark:

  1. For details, please refer to applicable credit card terms and conditions.
  2. DBS Bank (Hong Kong) Limited reserves the right of final decision in all matters relating to these services.


 
 
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