Important Hints When Using Your DBS Credit Card

When you receive the DBS Credit Card

• Sign on the back of the card immediately
• Keep your card safely

How to keep the card safe

• Protect your cards as if they were cash. Do not leave them unattended anywhere .
• Check your cards periodically to make sure none are missing .
• Make a list of your credit card numbers and the telephone numbers that you should use to report lost or stolen cards. Keep the list in a safe place, away from the cards .
• Check your card expiry date. If a replacement card has not arrived 7 days before your current card expires, call the 24-hour Customer Service Hotline 2290 8888 immediately
• If your card is lost, stolen or used by other persons without your authorization, call the 24-hour Customer Service Hotline 2290 8888 immediately

How to keep the Personal Identification Number (PIN) secret

• Destroy the printed copy of the PIN after memorizing it
• Never write down the PIN on your card or on anything usually kept with or near it
• If the PIN is written down, it should always be disguised
• PIN should frequently be changed
• Avoid using easily accessible personal information, such as your identity card number, date of birth, telephone number or other obvious numbers as self-selected PIN .
• Do not disclose your PIN to anyone at any time or under any circumstances, including bank staff and the Police
• Be alert of suspicious person watching you before you key in your PIN to avoid unauthorized disclosure of PIN
• If your PIN is lost, stolen or you suspect the PIN is known by another person, call the 24-hour Customer Service Hotline 2290 8888 immediately

When you make purchase with your card

• Ensure that you get your card back after every purchase . Check that t he card returned to you is yours
• Do not sign any blank sales slip or sales slip without an amount and ensure that all copies of sales slips are destroyed if you cancel a transaction.
• Check the total amount on all sales slips before signing
• Keep all copies of sales slip for record and check with your monthly statements

When you withdraw cash with your card

• After completing an ATM transaction, remember to take your card. Keep copies of your ATM receipts and check with your monthly statements
• When your card was stuck inside an ATM machine, ask a bank staff for help. Do not accept anyone offering help

General points to remember

• Allow no one else to use your Card or your PIN
• Check all credit card transactions on your monthly statements, especially after a trip . Check all transactions, even the small ones . If you found any suspicious transactions, call the 24-hour Customer Service Hotline 2290 8888 immediately
• Do not use a shared computer or a device that cannot be trusted, such as an internet cafe computer for entering your personal or credit card information
• Do not respond to emails or phone calls that ask you to provide personal or credit card information