At DBS Bank, we are committed to provide you with our highest standard of customer service and support. Should you require any assistance or have any issues regarding any inconsistency/dispute in transactions, please contact us at the following:

24-hour Customer Services Hotlines

DBS ec-banking
2290 8888 (press 6 and then 1, after language selection)

DBS 3G Banking
2290 8888 (press 6 and then 2, after language selection)

Our customer service officer will be able to advise you on the immediate course of action available. Where necessary, your login account may be suspended to protect your interest. Our customer service officer may also obtain the necessary details from you regarding the matter to facilitate investigations.

Once the Bank is notified of the dispute, we will commence investigations immediately and revert to you within seven working days. Depending on the complexity of the dispute, which may require more time for investigations, we will also notify you the investigation status accordingly.