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| Frequently Asked Questions |
| General |
- What is DBS 3G Banking?
DBS 3G Banking is a mobile banking service on the 3G mobile network. Using the service, you can perform banking transactions, and manage your accounts and investments anytime, anywhere at your fingertips.
- How can I use DBS 3G Banking?
| You can now use DBS 3G Banking if you have one the following accounts: |
- Treasures Priority Banking
- DBS Wealth Account
- DBS Credit Cards (excluding DBS Business Cards, Corporate Cards, Private Label Cards and Personal Cards)
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| You will need the following to register for DBS 3G Banking. |
- Phone Banking Services PIN (for Treasures Priority Banking or DBS
Wealth Account customers)
- Credit Card TIN (for DBS Credit Card customers)
- Subscription to 3 Hong Kong 3G service
- One of our supported 3G mobile phones
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- What can I do on DBS 3G Banking?
DBS 3G Banking provides you with a comprehensive list
of services to meet your banking needs.
- Account Information
- Account Balance
Retrieve the latest balance
and the last 7 days'
transaction history of your accounts,
including your Current Account,
Save & Cheque Account, HKD Savings Account,
HKD New Generation Savings
Account, Multi-Currency Savings
Account and Renminbi Savings
Account
- Credit Cards
View the current balances,
credit limit, available
limit, payment information and bonus points for your DBS Credit
Cards, including your supplementary cards; excluding DBS Business
Cards, Corporate Cards, Private Label Cards and Personal Cards
- Fund Transfer
- Transfer funds between your own accounts with HKD or foreign currency
- Transfer funds to third party accounts of DBS Bank or other local
banks
- Pay your DBS Credit Cards using your HKD current or savings accounts
- Bill Payment
- Pay bills to over 300
merchants using your bank accounts or credit cards
- Enquire the last 7 days' bill payment
- Securities Trading
- Trade stocks and warrants (except Hong Kong traded NASDAQ stocks)
listed on The Stock Exchange of Hong Kong
- View your latest stock holdings
- Enquire on your order status and details up to the past 30 days
- Get real-time quotes of Hong Kong stocks and warrants
- Get market information, including Hang Seng Index, top 10 in volume
and turnover, top 10 gainers and losers
- Investment and Products Information
- View live video Expert Commentary from DBS Group's financial market
experts
- Get daily ELD quotes, exchange rates and interest rates
- Find out about our latest product news and offers
- Is DBS 3G Banking available 24-hours?
Yes, DBS 3G Banking is available 24-hours a day, 7 days a week. However, some transactions have specific service hours. Please refer to the service hour table for details.
- Can I use DBS 3G Banking from overseas?
DBS 3G Banking is now available in Hong Kong only.
- How much does it cost to use DBS 3G Banking?
It's free, except there is a monthly fee of HKD 8 charged by 3 Hong Kong for the mobile data used with DBS 3G Banking.
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| Getting Started |
- How can I start using DBS 3G Banking?
You can start by visiting DBS 3G Site. Select "DBS 3G Banking" and you will be guided through the registration process. Your account number, Phone Banking PIN / Credit Card TIN and HKID Card / Passport number are required for the registration.
You can find out more details from the following FAQs and the service guide.
- How do I visit DBS 3G Banking homepage?
- Press the quick-key on your 3G mobile phone to visit
the 3 portal
- Select "3 Grid"
- Select "Finance"
- Select "DBS Bank"
- Select "DBS 3G Banking"
- How do I register for DBS 3G Banking?
- Step 1 - Subscribe to DBS 3G Banking
at Hutchison
- Visit DBS 3G Banking homepage
- Read through the subscription statement and select "Yes" to
subscribe (Note: A monthly service fee will be charged upon
this subscription)
- Step 2 - Download a Java application
- Select "Registration" at DBS 3G Banking homepage
- Read through the Terms and Conditions of DBS 3G Banking and
accept by clicking "Agree"
- Click "Yes" if you are asked to download a Java
application for registration
- Start the Java application upon successful download
- Step 3 - Register at DBS 3G Banking homepage
- Fill out the registration form with your account number,
Phone Banking PIN / Credit Card TIN, HKID Card / Passport number
and your new DBS 3G Banking password
- You will be prompted with a message to indicate your successful
registration
- Log on immediately to enjoy the service
- How do I start the "Registration", "Logon", "Change Password" or "Account Maintenance" application after downloading it?
- Nokia 5700 and 6290
To access the application you have downloaded in your phone, press the menu key  ,
select "Applications", "My own" and then "DBS_Registration", "DBS_Logon", "DBS_Change
Password" or "DBS_AccountMaint" to start it.
- Nokia N73, N76, N81, N95 8GB and N82
To access the application
you have downloaded in your phone, press the menu key ,
select "Applications" and then "DBS_Registration", "DBS_Logon", "DBS_Change
Password" or "DBS_AccountMaint" to start it.
- Nokia E61, E65 and N95
To access the application
you have downloaded in your phone, press the menu key ,
select "Installations" and then "DBS_Registration", "DBS_Logon", "DBS_Change
Password" or "DBS_AccountMaint" to start it.
- Nokia N70, N71, N80 and N91
To access the application
you have downloaded in your phone, press the menu key ,
select "My own" and then "DBS_Registration", "DBS_Logon", "DBS_Change
Password" or "DBS_AccountMaint" to start it.
- Other models
After download the application,
you will be prompted to start it. Select "Yes" to
continue.
- I have forgotten my Phone Banking Services PIN. What should I do?
- I have forgotten my Credit Card TIN. What should I do?
- Why is my new DBS 3G Banking password not accepted?
Your DBS 3G Banking password must consist of 6-8 numeric digits. It cannot contain 3 or more consecutive identical or sequential numbers, alphabets, special characters and spaces, and cannot be the same as your mobile phone number.
- Can I register for DBS 3G Banking with more than one mobile phone number?
No, one customer can only register for DBS 3G Banking with one mobile phone number.
- Can I register for DBS 3G Banking with a mobile phone number, which is not registered under my name?
Yes, registered ownership of the 3G mobile phone number does not need to be synchronised with the account holder name at our bank.
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| Using DBS 3G Banking |
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| Log on and Change Password |
- I encounter problems when I try to log on. What should I do?
- If you are asked to download a Java application, please verify its
properties to ensure it is from DBS Bank before
you download and start it
- If the Java application requests to be connected to the Internet,
please allow it
- If you find other problems, please call our Customer Service Hotline
on 2290 8888 for assistance
- Can I change my password?
Yes, you are strongly recommended to change your password periodically to help protect your account. You can do so by clicking on "Change Password" at DBS 3G Banking homepage.
- I have forgotten my DBS 3G Banking password.
What should I do?
Please select "Service Suspension" at DBS 3G Banking homepage to suspend the service. You can then register for the service again and set up a new password.
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| Fund Transfer |
- What are the fund transfers I can do?
You can transfer funds between your Savings Accounts, Current Accounts and Multi-Currency Accounts linked to your Packaged Account with the option of your preferred currency. In addition, you can transfer funds in HKD to a third party account of DBS Bank or other local banks using the Third Party Fund Transfer function.
- How much can I transfer?
You can transfer up to a maximum transaction limit for each transaction, and a maximum daily limit for all transactions made within the same day. These limits are shared between DBS 3G Banking and Phone Banking Services.
Function |
Maximum Transaction Limit |
Maximum Daily Limit |
Fund transfer - same currency |
No limit |
No limit |
Fund transfer - cross currency |
HKD1,500,000 |
HKD1,500,000 |
Third party fund transfer - DBS Bank |
HKD200,000 |
HKD200,000 |
Third party fund transfer - other local banks |
HKD50,000 |
HKD50,000 |
- How can I transfer funds to a third party account?
Before you can transfer funds to the third party account of DBS Bank or other local banks, you need to register for the third party account by completing the Phone Banking / Mobile Banking Service Request Form and submitting the form to our branch in person.
- Can I transfer funds with currency other than HKD?
You can transfer funds with currency other than HKD from or to a Multi-Currency Account. However you can only transfer HKD to a third party account.
- When will the funds be available in the receiving account after I make a funds transfer?
For all fund transfers to a DBS Bank account, the fund transfers will be effective immediately. For fund transfers to
accounts with other local banks, the cut-off
time is 10:30 pm on each clearing day. For
transfer made before the cut-off time, the
amount is debited from the delivering account
immediately and deposited in the receiving
account two clearing days after the transaction
day. Transfers made after the cut-off time,
on Saturdays, Sundays or on Public Holidays
are treated as the next clearing day's transaction.
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| Bill Payment |
- How can I pay bills through DBS 3G Banking?
You have to set up " My Payee List" using DBS ec-banking before you can settle bills through DBS 3G Banking.
- Can I pay my bills using my credit card?
Yes, you can use your credit card to pay bills if the credit card has been added to your DBS 3G Banking account
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- When will the transaction be processed after I make an instant bill payment?
For bill payment, the
cut-off time is 4:30pm on each clearing
day. Payments placed before the cut-off
time are processed on the same day. Payments
placed after the cut-off time, on Saturdays,
Sundays or on Public Holidays are processed
on the next clearing day.
- Can I set up a scheduled bill payment?
No. You can only make instant bill payment with DBS 3G Banking.
- What kind of bills can I pay through DBS 3G Banking?
You can pay bills to all the merchants and payees listed here, except you cannot pay to the merchants and payees listed here by credit card.
- Will the payment transaction be executed in case of insufficient funds?
No, the payment transaction will not be executed. A message will be displayed to notify you of the insufficient funds in your account.
- How much can I pay?
You can pay up to a maximum transaction limit for each payment, and a maximum daily limit for all payments made within the same day. These limits are shared between DBS 3G Banking and Phone Banking Services.
Function |
Maximum Transaction Limit |
Maximum Daily Limit |
Bill Payment - tax |
HKD200,000 |
HKD200,000 |
Bill Payment - non-tax merchants |
HKD50,000 |
HKD200,000 |
- How far back can I view my bill payment history?
You can view up to your bill payment details in the last 7 days.
- Will I earn any rewards for my bill payment using credit card through DBS 3G Banking?
The reward scheme of Bonus Points, cash rebate or COMPASS
Dollar applies to bill payments to all merchants and
payees except the following:
- Inland Revenue Department
- Payees in the "Banking & Credit Card Services" category
- Payees in the "Credit Services" category
- Is there any financial charge or handling fee required for bill payment by credit card?
A handling fee of 3% on your transaction amount will
be debited to your selected credit card account for all payments to payees
in the "Securities Broker "category. Interest charge will also
be imposed on payments to:
- Payees in the "Banking & Credit Card Services" category
- Payees in the "Credit Services" category
The interest charge is at a prevailing rate shown on the Credit Card
Fee Schedule or other notices provided by DBS Bank (Hong Kong) Limited
from time to time. Such interest will be charged from the transaction
date of payment until the date of actual repayment of your credit card
account.
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| Service Suspension |
- How can I suspend my DBS 3G Banking account?
You can suspend your DBS 3G Banking service at DBS 3G Banking homepage, by calling our Customer Service Hotline on 2290 8888 or submitting the "Phone Banking / Mobile Banking Service Request Form" at our branch. If you do not suspend the service at DBS 3G Banking homepage, you are advised to inform 3 Hong Kong separately to cancel your subscription and the service fee.
- How can I cancel my subscription to DBS 3G Banking?
You can cancel your subscription by using your 3G mobile phone or calling 3Hotline.
- Can I re-register after suspended my DBS 3G Banking account?
Yes, you can follow the registration procedures to re-register.
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| Securities Trading |
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| Getting Started |
- How can I trade through DBS 3G Banking?
You need a Securities Account to trade through DBS 3G Banking. You can open an account at any of our branches. If you have any enquiry, please call our Customer Service Hotline on 2290 8888.
- What supporting documents do I need to open a Securities Account?
To open an individual Securities Account, you need the
following supporting documents:
- A copy of your HKID Card or passport
- Proof of home address (e.g. utility bills, Tax Assessment Note, Government
Rates Demand Note)
- Written consent from your employer if your employer is a registered
person with the Securities and Futures Commission
of Hong Kong (HKSFC)
- Do I need to make any initial deposit to open a Security Account?
No. An initial deposit is not required for opening a Securities Account with DBS.
- Besides DBS 3G Banking, can I trade through other channels?
Yes. We offer several securities trading channels for ease of management of your investments.
Channel |
Treasures Priority Banking |
DBS Wealth Account |
Securities Trading Hotline |
2961 2338 |
2961 2388 |
Phone Banking Services |
2961 2338 |
2961 2388 |
Internet Securities Trading |
Log on to ec-banking at
http://www.dbs.com/hk |
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| Trading |
- What can I trade through
DBS 3G Banking?
You can trade stocks and warrants
(except Hong Kong traded NASDAQ stocks) listed
on The Stock Exchange of Hong Kong. Before
trading GEM, you, however, you will have to
complete and sign additional documents.
- What are the trading
hours?
The trading hours of securities listed
in the Stock Exchange of Hong Kong are as
follows:
- Monday to Friday: 10:00 am to 12:30 pm and 2:30 pm to 4:00 pm
- Closed on Saturdays and all Hong Kong public holidays
(Subject to trading arrangement upon approval/retreat
of typhoon by Stock Exchange of Hong Kong)
- Can I give my online
instructions anytime?
You can place Enhanced Limit Order from
9:00 am to 4:00 pm on trading days, and
place Market Order during the trading hours.
Enhanced Limit Order submitted before 10:00
am or between 12:30 pm to 2:30 pm will be
sent to the Stock Exchange of Hong Kong
after the market opens. We currently do
not offer pre-opening session trading.
- What order types are
available for trading?
You can place Enhanced Limit
Order or Market Order via DBS 3G Banking.
- What is Enhanced Limit
Order?
Enhanced Limit Order (ELO)
allows matching of up to five price queues
at a time. The ask order price of ELO can
be inputted at 4 spreads lower than the current
bid price or the bid order price can be inputted
at 4 spreads higher than the current ask price.
Any unfilled quantity of ELO after matching
will be stored in the System as a normal limit
order at the input order price.
- What is Market Order?
Market Order will be placed at prevailing
market price by default. The executed price
may largely deviate from customer expectation
at time of order placing, especially at
the beginning of morning and afternoon trading
sessions when there are many accumulated
orders to be handled. The executed price
will be up to 10 spreads below/above the
prevailing BID/ASK price respectively at
the time of execution. Any unfilled quantity
after matching will be cancelled immediately.
Customers should be aware that the order
may be rejected or unexecuted, but not limited
to, when the market price is fluctuated
out of the said price spreads (i.e. 10 spreads).
The order processing time to be taken will
depend on the prevailing market situation
and the number of orders to be processed.
Customer should be aware that the possible
delayed of order processing and the possible
cause of great loss induced by this order
type.
An example below illustrates
the details of a "buy" market order of a
particular stock:
- The price queue of the stock in 15 spreads
are shown below:
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Ask Price |
Quantity |
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1.01 |
8K |
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1.02 |
1K |
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1.03 |
1K |
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1.04 |
2K |
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1.05 |
0 |
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1.06 |
3K |
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1.07 |
1K |
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1.08 |
0K |
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1.09 |
1K |
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1.10 |
1K |
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1.11 |
1K |
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1.12 |
9K |
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1.13 |
0 |
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1.14 |
0 |
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1.15 |
12K |
- Nominal Price = 1.01
- Market Order Spread = 10 spreads; the
Upper Limit Price = Nominal Price + 10
spreads = 1.10
- Quantity = 20K
- Orders sent to the market:
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Order
Details |
Executed Quantity
(Price) |
Rejected Quantity |
Total Executed
Quantity |
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1.
Buy 20K at 1.10* |
8K (1.01)
1K (1.02)
1K (1.03)
2K (1.04) |
8K |
12K |
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2. Buy 8K at 1.10*
|
3K (1.06)
1K (1.07)
1K (1.09)
1K (1.10) |
2K |
18K
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*Remarks: Orders will be
sent to the market in form of Special Limit
Order. It will match up to five price queues
(i.e. the best price queue and up to the
fifth queue at four spreads away) as long
as the traded price is not worse than the
limit price input.
The order is closed with
partially executed status (with total executed
quantity 18K) and the outstanding quantity
of 2K will automatically be cancelled. That
means a market order will be executed for
as much quantity as possible until reaching
the limit price (i.e. 1.10) and the outstanding
quantity will automatically be cancelled.
- Can I trade with a joint
Securities Account?
Yes. You can trade with your
joint Securities Account via DBS 3G Banking
by registering the service with your current
account in joint names. If you have already
registered with your single-name current account,
you will need to suspend the service and register
again with your joint account.
- Why has my order been
rejected?
Your order will
be rejected under the following circumstances:
- You do not have sufficient funds for your buy order
- You do not hold the stock or have insufficient stocks for your sell
order
- The stock price is beyond 20 spreads above or below the market price
- Your order quantity is greater than 3,000 board lots
- Your order is in an odd lot size
- The order you want to amend / cancel has been executed
- Your amended order is the same as the original order
- You have not completed all necessary documents for trading GEM
- The stock has been suspended
- How can I check the
status of my orders?
You can check your order status at "Order
Status" anytime. You may also check the
status using DBS ec-banking or call our
Securities Trading Hotline (2961 2338 for
Treasure Priority Banking customers or 2961
2388 for DBS Wealth Account customers).
- How long are the previous
orders kept on my Order Status?
"Order Status" shows
orders placed in the past 30 days.
- How long will my order
stay valid?
If your order is received
and accepted, it will be valid until the
market closes.
- What is the difference
between "Pending" and "Queuing"?
A pending order is still
in the bank's system and yet to be placed
to the market. A queuing order has already
been placed to the market and is waiting
for execution
- How can I amend or
cancel my order?
You can amend or cancel
outstanding orders at "Order Status".
Amendment is allowed for Enhanced Limit
Orders only. It is not applicable to Market
Orders.
You may also amend or
cancel the order through various trading
channels (Securities Trading Hotline,
Phone Banking Services or DBS ec-banking)
by providing the order reference number
during the service hours of the channel
used.
- Why is it that even when I cancel an
order, it gets executed anyway?
With the launch of AMS/3,
your orders will be routed almost instantly
to the exchange floor through our designated
broker. Your orders may have already been
executed before a cancellation command can
take effect.
- What fees, levies, etc will be charged
for trading?
Please refer to our Bank's Fee
Schedule.
- Can I sell shares bought on the same
day?
Yes. You do not need
to wait until the purchase is settled to
sell. You can sell your purchased shares
on the same transaction date (as long as
the buying and sales are done through us).
- Can I buy shares using the sales proceeds
from the stocks I sold on the same day?
Yes. You do not need to wait until the settlement
of the sales proceeds. You can buy shares
using the sales proceeds from the shares you
sold on the same day (as long as the buying
and sales are done through us).
- What is short selling? Can I short-sell
with DBS?
Selling shares that you do not own is short
selling. In accordance with Hong Kong regulatory
requirements, DBS 3G Banking does not allow
short selling.
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| Real-Time Quote |
- How can I get a real-time quote?
You
can obtain real-time stock quotes with charts
at "Stock Quote", and real-time Hang Seng Index at "Market Information".
Other market information is delayed by at
least one hour.
- How much does it cost to get a real-time quote?
It costs nothing (free) to obtain a real-time quote.
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| Settlement |
- When should I settle trades?
You need to have sufficient funds / stock holdings in your settlement account on the day that your order(s) is/are placed. The money deposited into your settlement account will earn interest at the prevailing savings rate before settlement (T+2).
- How can I deposit stocks to my DBS
Securities Account?
Please visit any of our branches and fill out the "Securities Deposit Form". Our staff will handle the stock deposit on your behalf.
For deposit of physical scrip, you have to bring along the scrip to our branch. For your own protection, we recommend that you do not sign on the back of the physical scrip until you have arrived at the branch. Please remember when depositing stocks, they will cease to be registered in your name. So you will cease to enjoy any loyalty bonuses or benefits that require continuous personal ownership (e.g. Tracker Fund). If in doubt, please call our Customer Service Hotline on 2290 8888.
- How can I withdraw stocks from my Securities
Account?
Please visit any of our branches and fill out the "Securities Withdrawal Form". Our staff will handle the stock withdrawal on your behalf.
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| Corporate Action / Nominee Services |
- How can I receive company dividends?
As long as your stock is kept at DBS, we shall receive the dividend on your behalf before crediting the amount into your account. There are administrative charges. Please refer to our Bank's Fee Schedule for details.
- What should I do if I lose my physical scrip?
You should report the loss to the police and then contact the share registrar of the listed company for the issuance of a new share certificate.
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| Mobile Phones and Internet Access |
- Which handset models are supported for use of DBS 3G Banking?
You can check out the latest supported handset list here . New models will be updated frequently.
- Why does it take a long time to get into your site?
There are numerous factors affecting the speed of Internet access such as traffic, quality of mobile phones, quality of reception and server capacity. You can try to move to a location with a stronger reception signal (as shown on your phone); or you can call our Customer Service Hotline on 2290 8888 for assistance.
- Can I start the downloaded Java application right away without downloading it again?
You are advised to download the Java application from DBS 3G Banking homepage, and overwrite the existing application each time before you want to log on, register, change password, add or remove accounts. It is to ensure that you are always using the Java application issued by DBS Bank.
- Can I exit DBS 3G Banking by closing the phone Internet browser or switching off the phone?
You are strongly recommended to log off your session by clicking "Logoff" at the bottom of the main menu of DBS 3G Banking as this is the only way to guarantee your session to be appropriately logged off; otherwise access to your account will still be available on the network.
- How do I know whether the transactions made through DBS 3G Banking are properly executed?
For each accepted transaction, you will be prompted with a message showing "Your request is completed" and a reference number. You should note the reference number for future reference. If you have any concerns or queries on the respective transaction, you may call our Customer Service Hotline on 2290 8888. For each denied transaction, an error message will be displayed on screen.
- How do I know whether the transaction is accepted or not if my Internet connection accidentally gets disconnected when I am on the move and in the middle of a transaction?
All accepted transactions will be given a reference number or a transaction receipt for your records. If a transaction number is not given, please log on to DBS 3G Banking again and check the account balance, transaction history or order status. If the transaction is not found, you can try again. If you have any concerns or queries on the respective transactions, you may call our Customer Service Hotline on 2290 8888.
- Why am I prompted with a "Service Not Available" message during my 3G Banking session?
There are a number of factors resulting in this message, and you are usually advised to try your last action again later. The message may be due to slow response time of the servers or maintenance of our services. You can always check the maintenance schedule of our services at our website or call our Customer Service Hotline on 2290 8888 for assistance.
- What should I do if the Java application displays "java.lang.SecurityException", "java.io.IOException" or "javax.microedition.io.ConnectionNotFoundException"?
The Java applications will connect to DBS 3G
Banking over the Internet. Please grant permission
when the Java applications ask to connect to the
Internet. You may also need to configure the Java applications to use a
correct Internet profile. Please follow the steps below:
- Nokia
- Start the Java application you have just downloaded
- Select "Yes" when the Java application requests to be
connected to the network
- Select access point "3"
- Sony Ericsson
- From the phone menu, select "Settings" (the bottom-right
icon)
- Find "Connectivity" by pushing the right navigation
key
- Scroll down and select "Settings for Java?
- Select "3"
- Download and start the Java application again
- LG
- Start the Java application you have just downloaded
- Select "Allow this session" when the Java application
requests to be connected to the network
- NEC
- Start the Java application you have just downloaded
- Select "Yes" when the Java application requests to be
connected to the network
- What should I do if I change my mobile phone number?
Suspend your DBS 3G Banking account registered with your old mobile phone number and perform an on-line registration again.
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| Security |
- Is using DBS 3G Banking secure?
DBS 3G Banking employs the following security measures to safeguard your personal and account information:
- Security Measures
- Data Encryption
We apply
the industry standard SSL technology. You will need to download
Java applications from us to encrypt your personal and financial
information, and establish an end-to-end secure connection
to our systems. The encryption is indicated by a padlock icon
on the screen.
- Add-on Protection
In addition
to the normal password access control, you have the option
of adding your mother's maiden name and designated mobile phone
number for an extra authentication during registration.
- Access Control
- Logon Control
Your account will
be automatically locked if you
key in the password incorrectly for three consecutive times. In
such instances, you will need to register again.
- Session Time-Out
After you have logged
on, if your DBS 3G Banking session
has been left idle for more than 8 minutes, you will be logged off
automatically.
- Transfer Control
Third Party Fund
Transfer can only be paid to
pre-registered payees. Pre-registration can be performed by submitting
the "Phone
Banking / Mobile Banking Service Request Form" to any
of our branches in person.
Bill Payment can
only be paid to pre-registered
payees. Please log on to DBS
ec-banking to add the payees
to “My Payee List”.
- Opt-out Control
You can disable the
accessibility of DBS 3G Banking
service by submitting the " Phone
Banking / Mobile Banking Service Request Form " to any
of our branches in person.
- How can I assure myself that I am connecting to the genuine DBS 3G Banking site instead of other parties?
Enter our site through the recommended way described at the Getting Started section of this FAQ page. You can also check the URL, making sure it is under the domain name mobile.hk.dbs.com when you are at our site. Do NOT access your DBS 3G Banking account through hyperlinks embedded in SMSes or any messages. Always ensure that you access your account directly via our site or bookmark the genuine DBS 3G Banking site for future access.
- How can I identify any unusual transactions?
You should check your account balance and statements regularly. If you find any unauthorised transactions, please contact us immediately on 2290 8888.
- If I suspect any unauthorised access to my DBS 3G Banking account, what should I do?
Change your password without delay and alert DBS.
- What should I do if my mobile phone/SIM card has been lost or stolen?
Suspend your DBS 3G Banking account by calling our Customer Service Hotline on 2290 8888 or visiting any of our branches, and perform an on-line registration again using your new mobile phone.
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- Who can I call if I have any problems or enquiries when using DBS 3G Banking?
You can call our 24-hour Customer Service Hotline on 2290 8888.
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