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		DBS Hong Kong > Consumer Banking > Automated Banking Services > Mobile Banking Services > Frequently Asked Questions
Login to ec-banking IDEAL Consumer Banking Latest Promotions Treasures Priority Banking DBS Wealth Account Accounts & Deposits Loans Investments Insurance Credit Cards Automated Banking Services Mainland & Macau   Market Update   About Us Careers		Frequently Asked Questions General What is DBS 3G Banking? How can I use DBS 3G Banking? What can I do on DBS 3G Banking? Is DBS 3G Banking available 24-hours? Can I use DBS 3G Banking from overseas? How much does it cost to use DBS 3G Banking?   Getting Started How can I start using DBS 3G Banking? How do I visit DBS 3G Banking homepage? How do I register for DBS 3G Banking? How do I start the Java application after downloading it? I have forgotten my Phone Banking Services PIN. What should I do? I have forgotten my Credit Card TIN. What should I do? Why is my new DBS 3G Banking password not accepted? Can I register for DBS 3G Banking with more than one mobile phone number? Can I register for DBS 3G Banking with a mobile phone number, which is not registered under my name?   Using DBS 3G Banking Log on and Change Password I encounter problems when I try to log on. What should I do? Can I change my password? I have forgotten my DBS 3G Banking password. What should I do?   Fund Transfer What are the fund transfers I can do? How much can I transfer? How can I transfer funds to a third party account? Can I transfer funds with currency other than HKD? When will the funds be available in the receiving account after I make a funds transfer?   Bill Payment How can I pay bills through DBS 3G Banking? Can I pay my bills using my credit card? When will the transaction be processed after I make an instant bill payment? Can I set up a scheduled bill payment? What kind of bills can I pay through DBS 3G Banking? Will the payment transaction be executed in case of insufficient funds? How much can I pay? How far back can I view my bill payment history? Will I earn any rewards for my bill payment using credit card through DBS 3G Banking? Is there any financial charge or handling fee required for bill payment by credit card?   Service Suspension How can I suspend my DBS 3G Banking account? How can I cancel my subscription to DBS 3G Banking? Can I re-register after suspended my DBS 3G Banking account?   Securities Trading Getting Started How can I trade through DBS 3G Banking? What supporting documents do I need to open a Securities Account? Do I need to make any initial deposit to open a Security Account? Besides DBS 3G Banking, can I trade through other channels?   Trading What can I trade through DBS 3G Banking? What are the trading hours? Can I give my online instructions anytime? What order types are available for trading? What is Enhanced Limit Order? What is Market Order? Can I trade with a joint Securities Account? Why has my order been rejected? How can I check the status of my orders? How long are the previous orders kept on my Order Status? How long will my order stay valid? What is the difference between "Pending" and "Queuing"? How can I amend or cancel my order? Why is it that even when I cancel an order, it gets executed anyway? What fees, levies, etc will be charged for trading? Can I sell shares bought on the same day? Can I buy shares using the sales proceeds from the stocks I sold on the same day? What is short selling? Can I short-sell with DBS?   Real-Time Quote How can I get a real-time quote? How much does it cost to get a real-time quote?   Settlement When should I settle trades? How can I deposit stocks to my DBS Securities Account? How can I withdraw stocks from my Securities Account?   Corporate Action / Nominee Services How can I receive company dividends? What should I do if I lose my physical scrip?   Mobile Phones and Internet Access Which handset models are supported for use of DBS 3G Banking? Why does it take a long time to get into your site? Can I start the downloaded Java application right away without downloading it again? Can I exit DBS 3G Banking by closing the phone Internet browser or switching off the phone? How do I know whether the transactions made through DBS 3G Banking are properly executed? How do I know whether the transaction is accepted or not if my Internet connection accidentally gets disconnected when I am on the move and in the middle of a transaction? Why am I prompted with a "Service Not Available" message during my 3G Banking session? What should I do if the Java application displays "java.lang.SecurityException", "java.io.IOException" or "javax.microedition.io.ConnectionNotFoundException"? What should I do if I change my mobile phone number?   Security Is using DBS 3G Banking secure? How can I assure myself that I am connecting to the genuine DBS 3G Banking site instead of other parties? How can I identify any unusual transactions? If I suspect any unauthorised access to my DBS 3G Banking account, what should I do? What should I do if my mobile phone/SIM card has been lost or stolen?   Customer Service Who can I call if I have any problems or enquiries when using DBS 3G Banking?     Additional Information Demo Frequently Asked Questions Supported Handset Models Terms and Conditions for Mobile Banking Service (Packaged Account Customer) User Guide Service Hour Security and You Terms and Conditions for Mobile Banking Service (Credit Card Customer)	More products Please Select ------------------- Internet Banking Services Mobile Banking Services Phone Banking Services ATM Services Instant Cash Deposit Service Quick Links Latest Promotions Login to DBS ec-banking System Maintenance Next Step Apply for DBS 3G Banking Call us at 2290 8888 E-mail Us
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