Apart from the security measures put in place by the Bank, you play an equally important role to ensure your online security and account information is not compromised.
Your Password is like the key to your online safe. We identify you using your User ID and Password. As such, protecting your online identity is very important and you need to safeguard your Password at all times.
Important Tips on how you can safeguard and protect your Password:
Never use the same DBS ec-banking Password for other financial or non-financial web-based services such as for email, online shopping, digital identity and other online subscription services.
Do not choose a Password that is easily guessed, like your telephone number, HKID number, date of birth, Username, or other associated data. You should select a robust and unique Password to make it difficult for anyone to guess.
Do not use sequential numbers (eg. 123456) or the same number more than twice (eg. 121145).
Do not share or divulge your Password, including your One Time Password (OTP), to anyone.
Memorise your Password. Do not write down your Password or store it in computer hard-disk, diskette, mobile phone or other insecure means.
Do not use your Password when someone else can see you keying it in.
Before entering your Username and Password, you should always check that the site you are visiting belongs to DBS by verifying that the URL displayed in the browser is correct. You should enter www.dbs.com/hk to visit the entry page of DBS ec-banking.
When performing online transactions, always ensure that the URL is preceded by "https".
For Netscape browsers, a security icon that looks like a lock or key should appear in the browser.
For IE browsers, you can check that your session is secured by right-clicking on the page and selecting properties.
Note : No staff of DBS Bank should ever ask you for your Password under any circumstances.
Always log off your online session
Log off your online session whenever you leave your computer, even for a short while. This immediately ends your DBS ec-banking session and prevents further transactions from being carried out without a fresh login. You should also shut down your computer, when not in use, to prevent unauthorised access to your computer.
Tip: You can set a Password for your screen saver to prevent unauthorised access to your computer when you need to leave for a while. To do so, simply:
Right click at your desktop area
Select "Properties"
Click on the "Screen Saver" tab
Select your choice of screen saver from the "Screen Saver" droplist
Check the "Password protected" option
Click on "Change..." to change your screen saver Password if necessary
Under the "Wait:" option, select the period of inactivity before your screen saver is activated
Click "OK" to save your settings
Do not store your Username/Password when using Internet Explorer browsersSome browsers store and list possible matches from entries that you have typed previously. You can prevent any Username/ Password from being stored in your browsers by de-activating the function:
Internet Explorer
Launch your Internet Explorer browser and click on "Tools" >> "Internet Options" >> "Content".
Under "Personal Information", click on "AutoComplete".
Uncheck "Usernames and Passwords on forms" and click on "Clear Passwords".
Click on "OK" to save your settings
Netscape 7.0
Go to "Netscape" or "Edit"
Select "Preferences"
Double click on "Privacy & Security"
Click on "Passwords"
Ensure that "Remember Passwords" under "Password Manager" is unchecked
Click "OK" to save your settings
Do not disclose your personal information to suspected websites
To prevent your personal information from being captured by bogus websites, you should not disclose your personal, financial or credit card information to little-known or suspected websites.
Do not leave your mobile phone unattended
Your mobile phone is the only device receiving the One Time Password (OTP) for you to log on to DBS ec-banking and to conduct high-risk transactions online. In order to enjoy DBS ec-banking with peace of mind, you should never leave your mobile phone unattended to prevent it from loss or thefts.
Ensure adequate security level for wireless network and devices
Poorly configured wireless equipment may allow malicious entry into your computer directly through the air waves. If you are using a wireless network/device, you are strongly advised to read your instruction manual, or consult your vendors if necessary, to configure your wireless network/device to ensure that adequate security levels are established.
Clear your browser's cache and history after each session
Temporary files stored in your computer called cache files and history can retain information and data. Always remember to clear your browser's cache and history after each session so that your account information is removed, especially if you are using a shared computer.
Protect your computer from viruses and malicious programs
Apart from destroying important data on your computer, viruses/malicious programs such as Trojan Horse may run a Password sniffing program in the background to capture your Password keystrokes without your knowledge.
To avoid getting infected, you should:
Never download any file from sites (e.g. program, game, picture, mp3 song) or people (e.g. email attachments) that you aren't sure about.
Delete junk or chain emails.
Never use features in your programs that automatically get or preview files. For example, never turn on "auto DCC get" in mIRC - Internet Relay Chat Client and never enable the preview mode in Outlook and other mail programs.
Install firewall and virus detection software to protect against hackers, virus attacks or malicious "Trojan Horse" programs. You should also update your software's virus definition frequently.
Do not install software or run programs of unknown origin.
Protect your critical data
Make regular backup of your critical data and ensure that these data in your computer is adequately protected or encrypted.
Disable the "File and Printer Sharing" feature on your Operating System
This prevents an external party from gaining illegal control or access to your computer. You can refer to your computer vendor or instruction manual on how this is done.
Check your account and transaction history details regularly
Always check your transaction history details and statements regularly to make sure that all details are updated and there are no unauthorised transactions on your accounts.
Also take note of your 'last login date and time' whenever you login to DBS ec-banking to make sure that there has not been any unauthorised access.
Update us when you change your contact particulars
To make it easier for us to reach you whenever we detect unusual transactions in your account, always keep us updated with your latest contact numbers and mailing address.
Let us know immediately if there's a problem!
If you notice any unusual/unauthorised transactions, please change your PASSWORD and notify us immediately at our 24-hour Customer Services Hotline (852) 2290 8888. Where necessary, your DBS ec-banking access can be suspended at your request to protect your interest.
If you wish to suspend the receipt of One Time Password (OTP) due to loss/damage of mobile phone or if you cannot receive an OTP during ec-banking login or conducting high-risk transactions, please contact us immediately on our hotline (852) 2290 8888 for assistance.
