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Hong Kong Call Centre Association (HKCCA) was formed by a group of call centre users in September 1999. The association has a mission to help local organizations improve their customer service by deploying the best management practices and latest technologies. It aims to promote excellence in three main areas: Process Improvement, People Management and Technology.
 
According to Henry Wu, Senior Vice President, Customer Center & Self Service Channels of Consumer Banking, obtaining nine awards this year is not just an accomplishment, but also recognition from clients and the industry, an important motivation to move forward and the best proof to show that efforts during the past three years have not been wasted.
 
We will continue to strive to provide the best quality services to you.
 
 
 
 
 
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